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Confluence Reviews & Insights

Score7.9 out of 10

2,307 Reviews and Ratings

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Based on 35,717 HG Insights installations.

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Community Insights for Confluence

Synthesised from 47 verified reviews.


Synthesised from 47 reviews | Last Published April 24, 2026


This product assessment is based on a synthesis of 47 recent reviews of Atlassian Confluence across multiple dimensions. Confluence is primarily used as a central knowledge base and documentation repository, with 43% of reviewers citing this use. It also serves as a documentation platform (34%), supports knowledge sharing (26%), and aids project management and collaboration (23%). A key strength, mentioned by 28% of reviewers, is its integration with Jira, which streamlines workflows. Users also value its documentation and knowledge management capabilities (23%), ease of use (around 10%), and page organization features (8%). However, Confluence has areas needing improvement. Search functionality is a significant concern, cited by 30% of reviewers, while 13% note formatting and layout limitations. UI/UX issues are also present (11%). Despite these drawbacks, Confluence delivers a positive ROI by saving time and increasing efficiency (40%), improving documentation (28%), and enhancing collaboration (21%). Alternatives like Microsoft SharePoint (26%) and Jira (13%) are frequently considered.


  • Strong integration with Jira for streamlined workflows
  • Effective documentation and knowledge management capabilities
  • Time savings and efficiency gains reported by users
  • Improved collaboration and teamwork
  • Centralized knowledge base and documentation repository
  • Inaccurate and irrelevant search results
  • Limited formatting and layout customization options
  • UI/UX issues affecting intuitiveness and navigation
  • Concerns regarding permissions and access control
  • Table functionality limitations
What other products like Atlassian Confluence have you used or evaluated?

From 47 reviews | Last Published April 24, 2026

In a review set of 47, users mentioned several alternative products they have used or evaluated in comparison to Atlassian Confluence. Microsoft SharePoint is the most frequently mentioned alternative, with 26% of reviewers (12 of 47) citing it. Atlassian Jira was mentioned by 13% of reviewers (6 of 47). Other alternatives mentioned include Miro and Trello, each cited by 9% of reviewers (4 of 47). Google Drive and Notion were each mentioned by 6% of the reviewers (3 of 47). Coda was mentioned by 4% of reviewers (2 of 47). These tools are often mentioned in the context of integrations or as part of a suite of tools used for similar purposes, such as project management, collaboration, and documentation.

Google Drive

Microsoft SharePoint and Google Drive

Notion

Notion, ClickUp, Coda and Outline

Coda

Coda, Microsoft SharePoint, Spekit, Highspot and Asana

What positive or negative impact (i.e. Return on Investment or ROI) has Atlassian Confluence had on your overall business objectives?

From 47 reviews | Last Published April 24, 2026

This report synthesizes 47 recent reviews to assess the return on investment (ROI) of Atlassian Confluence for business objectives. A substantial portion of reviewers, 40% (19 of 47), highlight time savings and efficiency gains as a primary benefit. These time savings often translate into increased productivity, mentioned by 13% (6 of 47) of reviewers, and streamlined workflows. Another key area of positive impact is improved documentation and knowledge management, cited by 28% (13 of 47) of reviewers, who appreciate Confluence's ability to centralize information and create a comprehensive knowledge base. Collaboration and teamwork also emerge as significant benefits, with 21% (10 of 47) of reviewers noting improved coordination and communication. However, a smaller segment of users, 11% (5 of 47), express concerns about search and usability issues, indicating that finding information can sometimes be challenging.

Time saving and efficiency

Confluence saves us a ton of time in note-taking and drafting recommendations for marketing initiatives and helps us stay on top of to-dos that come from meetings so we can go above and beyond in delivering for our clients.

Improved documentation and knowledge base

Way more structured way to gather our procedures than before.

Increased productivity

If used properly the integrations between Confluence and Jira save a lot of time for the entire team to find requirements, collaborate, and navigate between the work items which increases productivity and drives a positive impact on the business as a whole.

Besides Atlassian Confluence, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 47 reviews | Last Published April 24, 2026

This report synthesizes 47 product reviews to identify software frequently used alongside Atlassian Confluence and understand user recommendations. A strong signal in the reviews is the co-mention of Atlassian Jira, cited by 40% (19 of 47) of reviewers. Other commonly used software includes Miro, mentioned by 19% (9 of 47) of reviewers, and Slack, mentioned by 15% (7 of 47) of reviewers. Microsoft Teams, Microsoft 365, Google Drive, and Trello are also mentioned, but at a lower frequency of 6% to 8% of reviewers each. The consistent co-occurrence of Jira suggests a strong integration or complementary workflow between the two Atlassian products. Similarly, the mentions of Miro alongside Confluence point to collaborative visual workspace scenarios. The variety of other tools, ranging from communication platforms like Slack and Microsoft Teams to file storage solutions like Google Drive and Microsoft 365, suggests that Confluence is often used within a broader ecosystem of productivity and collaboration software.

Trello

Trello, Engagedly, Microsoft Teams

Atlassian Jira

Slack, Google Meet, Google Drive, Atlassian Jira

Miro

Atlassian Jira, Miro

Describe how you use Atlassian Confluence in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 47 reviews | Last Published April 24, 2026

This analysis of 47 recent reviews explores how organizations use Atlassian Confluence, the business problems it addresses, and the scope of its use. A significant portion of reviewers, 43% (20 of 47), cite using Confluence as a central knowledge base and documentation repository. Many also utilize it as a documentation platform, with 34% (16 of 47) mentioning this aspect. Knowledge sharing and management are also key applications, noted by 26% (12 of 47) of reviewers. The platform's utility in project management and collaboration is recognized by 23% (11 of 47). Finally, the integration with Jira is appreciated by 13% (6 of 47) of users, streamlining workflows and enhancing information sharing between teams. These uses collectively highlight Confluence's role in fostering collaboration, improving communication, and centralizing critical information within organizations.

Documentation platform

Atlassian Confluence is the perfect place for documentation, it has our component docs, strategy docs to whatever is needed at an organization level.

Knowledge sharing/management

I am using Atlassian Confluence for our shared technical team knowledge space and supporting projects with relevant documents in an organized way.

Project management/collaboration

We use Atlassian Confluence as our central knowledge management and collaboration platform, supporting various cross culture teams of our company.

Please provide some detailed examples of areas where Atlassian Confluence has room for improvement.

From 47 reviews | Last Published April 24, 2026

This analysis of 47 recent reviews identifies areas where Atlassian Confluence users see room for improvement. A significant portion of reviewers, 30% (14 of 47), express concerns regarding the search functionality, citing issues with accuracy and relevance. Formatting and layout limitations are also noted by 13% (6 of 47) of reviewers, who desire more customization options. Several reviewers, 11% (5 of 47), mention UI/UX issues, specifically regarding intuitiveness and navigation. Permissions and access control are also areas of concern, mentioned by 9% (4 of 47) of reviewers. Table functionality, collaboration, templates, page loading performance, page navigation, and integrations each received 6% (3 of 47) of mentions, indicating these are less prominent but still noteworthy areas for potential enhancement. Whiteboard functionality was the least mentioned area for improvement with 4% (2 of 47) of reviewers mentioning it.

Page navigation and hierarchy

Page Navigation & Hierarchy.

Page loading/performance

Loading times.

Templates and Customization

When editing a page in Atlassian Confluence with tickets from Jira, it does not show the amount of story points per ticket on hover.

Please provide some detailed examples of things that Atlassian Confluence does particularly well.

From 47 reviews | Last Published April 24, 2026

This analysis of 47 recent Atlassian Confluence reviews reveals several areas where the product performs well. A strong signal is the integration with Jira, mentioned by 28% (13 of 47) of reviewers, who appreciate the ability to link development tracking, bug reports, and other work directly to Confluence documentation. Another major theme is Confluence's effectiveness for documentation and knowledge management, cited by 23% (11 of 47). Reviewers value it as a central, secure space for storing, maintaining, and collaborating on documents. Further, around 10% of reviewers highlight the ease of use and the document creation/management capabilities. Finally, page organization is also appreciated by users, with 8% (4 of 47) of reviewers mentioning the ability to organize pages into groups.

Jira integration

Its integration with Jira for tracking development and the bugs and work linked to detailed Confluence documentation.

Permissions Management

Permissions management. Controlling permissions and access of internal users who need custom access.

Integration with other tools

Its integration with various tools allows us to create flow diagrams which are often required to make client and customer understand the overall flow of interactions across various modules of the design architecture

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