Confluence Information Reviews & Insights

Score7.9 out of 10

2,307 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

27.4%

9,728 installations of 35,446

“Confluence saves us a ton of time in note-taking and drafting recommendations for marketing initiatives and helps us stay on top of to-dos that come from meetings so we can go above and beyond in delivering for our clients.”

#2 most frequent

Information

15.8%

5,594 installations of 35,446

“I use Atlassian Confluence in my organization mostly for storing test data that needs to be accessible to a broader audience, for writing test cases and writing documentation for specific flows.”

#3 most frequent

Finance and Insurance

10.9%

3,857 installations of 35,446

#4 most frequent

Manufacturing

10.8%

3,823 installations of 35,446

“Time saving in research.”

#5 most frequent

Retail Trade

3.4%

1,210 installations of 35,446

“Atlassian Jira, Miro, Mural and Trello”

#6 most frequent

Public Administration

3.0%

1,059 installations of 35,446

#7 most frequent

Educational Services

3.0%

1,057 installations of 35,446

#8 most frequent

Health Care and Social Assistance

2.9%

1,044 installations of 35,446

#9 most frequent

Administrative and Support and Waste Management and Remediation Services

2.5%

885 installations of 35,446

#10 most frequent

Wholesale Trade

2.3%

831 installations of 35,446

#11 most frequent

Other Services (except Public Administration)

2.3%

805 installations of 35,446

#12 most frequent

Transportation and Warehousing

2.0%

704 installations of 35,446

#13 most frequent

Arts, Entertainment, and Recreation

1.8%

643 installations of 35,446

#14 most frequent

Real Estate and Rental and Leasing

1.1%

377 installations of 35,446

#15 most frequent

Utilities

1.0%

337 installations of 35,446

#16 most frequent

Construction

0.9%

316 installations of 35,446

#17 most frequent

Accommodation and Food Services

0.7%

254 installations of 35,446

#18 most frequent

Mining, Quarrying, and Oil and Gas Extraction

0.3%

108 installations of 35,446

#19 most frequent

Agriculture, Forestry, Fishing and Hunting

0.1%

49 installations of 35,446

#20 most frequent

Management of Companies and Enterprises

0.0%

12 installations of 35,446

Overview

Synthesised from 8 reviews | Last Published April 24, 2026

This analysis reflects the experiences of a small sample of 8 reviewers in the Information industry using Atlassian Confluence. These users, likely working in roles that require robust documentation and knowledge sharing, heavily emphasize Confluence's capabilities as a central repository for information and a platform for collaboration. The reviews suggest a strong reliance on Confluence to address challenges related to internal knowledge transfer, document management, and efficient communication, all critical for maintaining alignment and productivity within information-heavy organizations. Given the emphasis on knowledge management, Information companies should carefully evaluate Confluence's search functionality, permission controls, and integration with existing knowledge bases to ensure it meets their specific needs.

Pros

For Information teams, time is a precious commodity, especially when dealing with rapidly evolving technologies and market conditions. Confluence appears to help this industry by streamlining access to information and reducing time wasted searching for documents. The ability to quickly locate and share knowledge can directly translate into faster project completion and improved responsiveness to market demands.
For Information companies, a centralized knowledge base is critical for maintaining consistency and accuracy across various teams and projects. Confluence serves as a repository for test data, test cases, and documentation, ensuring that information is readily accessible to a broad audience. The platform's ability to act as a central hub addresses the need for efficient information retrieval and reduces the risk of data silos, which is crucial for informed decision-making in the Information sector.
For Information professionals, effective documentation and knowledge management are crucial for maintaining consistent information, training new team members, and complying with industry standards. Confluence appears to address this need by providing a centralized, secure space for storing and maintaining documents, as highlighted by 3 of 8 reviewers. This functionality can streamline workflows and reduce the risk of data silos, common challenges in information-heavy environments.
Robust documentation is essential for Information companies, both for internal knowledge sharing and for creating client-facing materials. Confluence's ability to centralize and organize documentation can help Information teams reduce reliance on individual experts and ensure consistency in their communications. This is particularly important in regulated environments where accurate and up-to-date documentation is a must.
The Information industry relies heavily on effective teamwork and collaboration to develop and deliver innovative solutions. Confluence's collaborative features appear to facilitate better workload distribution and project planning, leading to improved team performance. This is especially valuable in agile development environments where rapid iteration and close collaboration are paramount.

From 8 reviews | Last Published April 24, 2026

Why it matters:

For Information teams, time is a precious commodity, especially when dealing with rapidly evolving technologies and market conditions. Confluence appears to help this industry by streamlining access to information and reducing time wasted searching for documents. The ability to quickly locate and share knowledge can directly translate into faster project completion and improved responsiveness to market demands.

“Less time wasted searching for docs.”

Why it matters:

For Information companies, a centralized knowledge base is critical for maintaining consistency and accuracy across various teams and projects. Confluence serves as a repository for test data, test cases, and documentation, ensuring that information is readily accessible to a broad audience. The platform's ability to act as a central hub addresses the need for efficient information retrieval and reduces the risk of data silos, which is crucial for informed decision-making in the Information sector.

“I use Atlassian Confluence in my organization mostly for storing test data that needs to be accessible to a broader audience, for writing test cases and writing documentation for specific flows.”

Why it matters:

For Information professionals, effective documentation and knowledge management are crucial for maintaining consistent information, training new team members, and complying with industry standards. Confluence appears to address this need by providing a centralized, secure space for storing and maintaining documents, as highlighted by 3 of 8 reviewers. This functionality can streamline workflows and reduce the risk of data silos, common challenges in information-heavy environments.

“Knowledge management. Storage and maintenance of documents in a shared secure space.”

What positive or negative impact (i.e. Return on Investment or ROI) has Atlassian Confluence had on your overall business objectives?

From 7 reviews | Last Published April 24, 2026

Summary

This analysis reflects the experiences of 7 Information professionals using Confluence. In this industry, efficient knowledge management and seamless collaboration are critical for maintaining a competitive edge and driving innovation. The reviews suggest that Confluence is generally well-received, particularly for its impact on time savings and improved documentation. However, given the small sample size, these findings should be considered preliminary. Across the reviews, time saving and efficiency are mentioned most frequently (4 of 7 reviewers), with documentation and collaboration also noted as benefits (2 of 7 reviewers each).

Confluence Reviews

54 Reviews

InformationComputer Software38Internet6Telecommunications8Information Services2

Flexible solution and well worth it

Rating: 8 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

I am using Atlassian Confluence for our shared technical team knowledge space and supporting projects with relevant documents in an organized way. It helps address problems of supporting internal knowledge transfer and supporting the intake and development of business initiatives.

Pros

Knowledge management. Storage and maintenance of documents in a shared secure space.
Permissions management. Controlling permissions and access of internal users who need custom access.
Help and support. Supporting onboarding new users and visual guidance of how to use the tool.

Cons

Interface customization. Building a custom interface and custom menu options would help for some of our teams looking for custom modules to use within the tool.
Supporting multi lingual. Allowing for multiple languages to be used in the same workspace would help support global users.
Tool integrations. Integrating directly with other visualization tools has been challenging and doesn't work smoothly from the get go.

Likelihood to Recommend

Atlassian Confluence works great for mid size and enterprise teams looking for a solution for knowledge management, building an organized workspace and sharing digital notes across teams. Its easy to onboard and learn for technical and non technical users.

Verified User

Manager in Marketing (Computer Software company, 10,001+ employees)

Vetted Review

6 years of experience

Atlassian Confluence is your way to go for collaboration and your documentation needs

Rating: 10 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

Atlassian Confluence is the perfect place for documentation, it has our component docs, strategy docs to whatever is needed at an organization level. From my QA perspective it has our test strategy, test plan, the development and deployment plans. The component guides, the training plan and programs, references to achievements and others

Pros

Documentation
Ease of Maintenance
Formatting options
AI Generated summary

Cons

AI Generated summary can improve
Copy / pasting features cross different versions
More graphic adding capabilities

Likelihood to Recommend

Atlassian Confluence is well suited: 1. Documentation is extensive and needs to be shared within a huge team 2. Exporting and sending as PDF 3. One place for all the documentation needs. 4. Formatting features w.r.t Rich text, tables and dynamic elements. 5. AI based summary for huge pages. 6. Commenting and assigning tasks to team Where it is less appropriate: 1. Huge pages stack one below the other, unlike the powerpoint. 2. Individual licenses

Verified User

Manager in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

10 years of experience

Should you buy Atlassian Confluence?

Rating: 9 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Our org uses Atlassian Confluence for document storage and company wide announcements. We used to have only some teams on Atlassian Confluence but found that this tool is much better than others on the market so decided to move the entire org over about a year ago. Since then, we have upgraded to the premium version as well and integrated Smart courses along with it. So far it's been good for having 1 centralized place to store all of the company's items. We are also looking into opening the space up for external guest use as well as we are a SaaS organization.

Pros

Able to integrate with JSM
Can customize user permissions
Is able to allow guest access without exposing other spaces within our org

Cons

Integrations with Atlassian Confluence can sometimes be slow, such as Smart Courses
Limited formating structuring
Limited customizations

Likelihood to Recommend

Atlassian Confluence feels suitable for internal team collaborations and also if you have JSM or Jira set up as well. One of our most used feature is actually having Atlassian Confluence connected as a knowledge base to feed answers to our AI chat bots on JSM. I would say if the organization already has a lot of other documentation tools such as Notion or Asana and the teams enjoy using that, I would be hesitant to switch over.

Verified User

Administrator in Information Technology (Computer Software company, 201-500 employees)

Vetted Review

3 years of experience

Simple and Intuitive Documentation Editor

Rating: 7 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Atlassian Confluence is our main knowledge management platform, collaboration space, documentation platform, and decision record store. We segregate our instance into multiple 'spaces' so that it's easy to navigate and understand what department or area you're looking at. Because it integrates with other Atlassian products it makes following paper trails easy. E.g. linking JIRA tickets to Atlassian Confluence pages to BitBucket PR's.

Pros

Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Cons

No CSS styling in Cloud - Atlassian Confluence on-prem allows you to insert a CSS block to your pages. This was great as you had complete control over how your document is rendered if you knew some basic HTML/CSS. Confluence Cloud doesn't support this.
Parity between editing and publishing - Sometimes line breaks, spacing, sizing etc. can appear differently depending on if you're in edit mode or view mode. This means when you publish your document you need to check for anything peculiar and adjust accordingly.
No hi-lighted edit history - Some documentation platforms (like Notion) show you the exact parts of a document that were edited and by who when you look at the version history. Atlassian Confluence doesn't offer this in its version history.

Likelihood to Recommend

Atlassian Confluence is great for when you need a simple and intuitive documentation platform. Their cloud version feels more modern and though lacking in some features, this does make it simple to use. If you use other Atlassian products like JIRA or BitBucket then it can link assets on those platforms really well. If you're looking for a documentation platform that allows specific CSS editing or rendering options then Confluence Cloud isn't quite there yet.

Verified User

Engineer in Corporate (Computer Software company, 501-1000 employees)

Vetted Review

2 years of experience

Why I recommend using Atlassian Confluence as a knowledge sharing tool

Rating: 7 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

We use Atlassian Confluence as our central hub for all kinds of documentation. All types of process agreements, system diagrams, even user information. We've agreed to store everything there. It helps us keep everything organized and accessible, which solves the problem of scattered information. Basically, it's our central system for internal knowledge.

Pros

Sharing what you know with your team.
Make some spaces public and keep others totally private.
Keeping things organized and secure.

Cons

Search could be more intuitive and provide different filters.
Improve pages tables and formatting.
User management and permissions.

Likelihood to Recommend

In my opinion, Atlassian Confluence is very good for handling collaborative documentation like project specifications, meeting notes and knowledge bases. We mostly use it where version control and multiple authors are necessary. It's less suitable for quick chats, highly structured data, or very small teams with basic documentation needs.

Verified User

Analyst in Information Technology (Information Services company, 10,001+ employees)

Vetted Review

5 years of experience

Good enough, but likely better options available depending on your needs

Rating: 9 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Atlassian Confluence is used pretty piecemeal at my organization. Many of the more technical teams store all of their processes, policies, and even some code in Atlassian Confluence and use Jira for project management as well. On the other hand, less technical teams use other programs that are more tailored to their niche (i.e. Customer Success, People, Finance).

Pros

Space organization
Permissions management
Document collaboration

Cons

Browser extension for quicker access to content
Live collaboration

Likelihood to Recommend

If a company wants to or is already using Jira, then Atlassian Confluence makes sense as a companion tool. However, if Jira is not needed, then perhaps Sharepoint could take the place of Atlassian Confluence's file database function and a more strategic decision could be made for content and knowledge base hosting.

Brandon Stokes

Global Revenue Enablement Manager in Sales at Proximus Global (Telecommunications, 1001-5000 employees)

Vetted Review

4 years of experience

Verified on LinkedIn

My amazing experience with Atlassian Confluence

Rating: 9 out of 10

Incentivized

February 25, 2025

Use Cases and Deployment Scope

We create all the documentation for project and connect all the figma and jira ticket in it so we can preserve and shard the knowledge for our peers and for those who later joins the organisation. we use Atlassian Confluence for all the important conversation and track the changes if any are being done.

Pros

we use it to document the functionality
we also use it to share the authoring guide for clients to follow the steps
we share the Atlassian Confluence pages and it helps us track the information

Cons

the loading of the page there were times when we were stuck and the page doesn't gets load easily
when we create a new page and select a template then it doesn't successfully create the new page all the times
when we press ctrl+s or cmd+s then page gets publish (for me personally its annoying)

Likelihood to Recommend

I use it for documentation and i highly recommend Atlassian Confluence among my peers because it is so easy to use and the flexibility to do things and the in build integration with jira is so beautiful. my all development and non development needs related to any functionality and ticket is handled

Verified User

Engineer in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

3 years of experience

Honest Confluence Review.

Rating: 9 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

We use it to improve communication, document management, and knowledge sharing. Confluence acts as a central repository for all types of information. Teams can create, edit, and organize pages for project documentation, meeting notes, knowledge bases, and FAQs. Confluence enables real-time collaboration on documents. By integrating Confluence with Jira (another Atlassian product), teams can seamlessly link project plans, requirements, and tasks to actionable items.

Pros

Project Planning and Tracking.
Knowledge Management and Documentation.
Standardization of Processes.

Cons

User Interface (UI) and User Experience (UX).
Permissions and Access Control.
Mobile App Experience.

Likelihood to Recommend

Multiple team members can contribute to the document in real time, leaving comments, updating requirements, and making suggestions. Confluence can serve as a comprehensive, searchable knowledge repository that is easily accessible to all employees. Tasks and deadlines can be directly linked to Jira tickets, ensuring everyone knows what actions must be taken and who is responsible.

Verified User

Engineer in Information Technology (Computer Software company, 1001-5000 employees)

Vetted Review

4 years of experience

Atlassian Confluence is a very good tool for writing documentation and many more

Rating: 8 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

I use Atlassian Confluence in my organization mostly for storing test data that needs to be accessible to a broader audience, for writing test cases and writing documentation for specific flows.
I also use Atlassian Confluence when needing to gather older test data that is available on there, or to recall test results from previous iterations.

Pros

Rich text
Lots of integrations with other applications
Collaboration

Cons

Lower prices
Can be overwhelming for a beginner in Atlassian Confluence to work with all the tools and integrations, especially in a already highly customized environment

Likelihood to Recommend

Atlassian Confluence is very well suited for writing documentation, test cases, guides, proof of concepts, test plans, storing test data, where Atlassian AI Intelligence can help as well (their AI sollution).
It has a lot of customizations related to rich text, and also integrations with multiple applications (Jira of course, Microsoft 365, Tempo Timesheets, Azure Devops, AI and many more).

Alexandru Cristian Ion

Quality Assurance Engineer in Quality Assurance at Jpard Solutions (Internet, 51-200 employees)

Vetted Review

5 years of experience

View profile

Successfully created offline consent

Rating: 9 out of 10

Incentivized

February 24, 2025

Use Cases and Deployment Scope

Confluence is our central hub, the go-to place for everything. Think of it as our company's collective brain. We're talking about building out internal wikis – everything from company policies and procedures (because who wants to dig through dusty binders?) to best practices, training materials, and those "how-to" guides for all our internal tools. The idea is to empower everyone to find what they need, when they need it, without having to send a million emails or Slack messages. Self-service is the name of the game.

Pros

Jira Integration
Collaboration made very easy with teammates
One stop shop for all knowledge of the company

Cons

Scope for doing more live collaboration like google docs.
Search functionality is tricky to use and often does not yield best results in the fastest way
Mobile view is not that great

Likelihood to Recommend

Where is it suited:
1. Building a comprehensive knowledge base
2. Noting down minutes of meetings
3. Project planning with Jira integration
Where is it not:
1. Where you have large system architecture diagrams
2. Where you need real time collab, or real time dashboards like how you see in Tableau

Verified User

Employee in Engineering (5001-10,000 employees)

Vetted Review

10 years of experience

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Simple and Intuitive Documentation Editor

Rating: 7 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Pros

Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Cons

No CSS styling in Cloud - Atlassian Confluence on-prem allows you to insert a CSS block to your pages. This was great as you had complete control over how your document is rendered if you knew some basic HTML/CSS. Confluence Cloud doesn't support this.
Parity between editing and publishing - Sometimes line breaks, spacing, sizing etc. can appear differently depending on if you're in edit mode or view mode. This means when you publish your document you need to check for anything peculiar and adjust accordingly.
No hi-lighted edit history - Some documentation platforms (like Notion) show you the exact parts of a document that were edited and by who when you look at the version history. Atlassian Confluence doesn't offer this in its version history.

Likelihood to Recommend

Verified User

Engineer in Corporate (Computer Software company, 501-1000 employees)

Vetted Review

2 years of experience