Atlassian Jira

Score8.3 out of 10

3,586 Reviews and Ratings

Community insights

TrustRadius Insights for Atlassian Jira are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.

Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.

Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.

Reviews

221 Reviews

Great tool for team organization and collaboration

Rating: 8 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

We use Atlassian Jira to describe our tasks and plan our sprints. The tool allows to structure multiple tasks in epics, which helps searching, organizing, working together and planning ahead. We use the tool throughout the whole process of a sprint - for planning, daylies, updating and documenting our tasks, creating bug tickets, refinements, reviews. The tool offers a really nice overview (no matter if you choose Scrum, Kanban or other principles) of your current sprints and the backlog and the features per userstory or bug are really helpful to document, discuss, track the state etc.

Pros

Organizing sprints
Describing and tracking tasks
Filter methods

Cons

Navigation, e.g. to Wiki
Customizable dashborrds

Likelihood to Recommend

It is very well suited for planning sprints. You get a nice, intuitive overview of the tasks in your current sprint and also your backlog, you see the current status and who's working on it. There are lots of additional functionalities like commenting, creating subtasks, filtering, etc. which also make it really easy to work together and document your todos.
Jira also offers functionalities like Wiki but I think they could be better integrated - they are not directly linked to the sprint board and it's quite intuitive to navigate to it. Even though this is a great addition to the general features of Jira, I think the integration could be improved for even more symbiosis.

Nadja Feicht

Senior Software Engineer in Information Technology at Telekom (10,001+ employees)

Vetted Review

6 years of experience

A must have for product backlog management

Rating: 8 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

I use Atlassian Jira to manage my product backlog, manage all the products of my program and pilot all my train (safe) activity. It is an enabler for major synchronization rituals and facilitate portfolio management.

Pros

Product backlog management
Program management
Portfolio synchronization

Cons

Dependencies listing
Documentation management
Templating
IA features

Likelihood to Recommend

A basic to manage your product profolio, and a must have to prepare a PI planning.

Bertrand Potart

Product manager in Information Technology at ADEO (10,001+ employees)

Vetted Review

17 years of experience

View profile

Jira A Software for Streamlining IT Operations

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

It is a lifesaver for me to use JIRA since it allows me to plan any project and track it with the collaborative function that it provides. Additionally, it is incredibly beneficial in terms of Epics, Service requests, and incidents. Therefore, I would say that my experience using JIRA has been exceptional overall.

Pros

The ticket can be classified according to the type of the option that it delivers.
There is a JIRA board available for checking and moving the modifications.
It is quite convenient to have a project planning template.

Cons

When I was making a new component for an incident, I wanted to add a hyperlink to the drive so that when a person clicked on it, it would take them to the document. However, this feature is not available for JIRA categorization.

Likelihood to Recommend

Simple user interface, interaction with other software products is excellent, and tracking is simple to accomplish.

Verified User

Manager in Engineering (51-200 employees)

Vetted Review

Atlassian Jira - Good workflow project manager

Rating: 8 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

We using Atlassian Jira for the incidents management tool where on all cases gets raised for ay requirements in the project gets raised by Atlassian Jira and we work ont them and all updates will go via Atlassian Jira only,We use it very extensively and this is the only one tool we use as a incident and peoblems management.

Pros

Its holds data in very structured way
very good incident management
Problem management
change management

Cons

UI looks can be much better
Users management can be liitel more easier
It requires lot of learning before start of use

Likelihood to Recommend

Atlassian Jira tool's helps streamline project workflows, assign tasks and incidents, and monitor project requirements by users.
For ITIL related tasks this suits very well for incident and problem management,
Also it holds all the incidents data and can be easily mapped to multiple 3rd party applications like github, pagerduty,jenkins so on.

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

Using Jira for handling customer support and transformation to Agile methodologies.

Rating: 8 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

We use Atlassian Jira to provide customer support and manage projects. Jira allows us to track issues, prioritize tasks, and maintain clear communication, ensuring efficient delivery and customer satisfaction across various projects. We recently started using it to manage our transformation into Scrum methodology, so now we use it to build a backlog, work on sprints, plan, and do our retros.

Pros

Allow for customizable workflows.
Issue tracking and reporting.
Integration with other systems.

Cons

Support on configuration.
Eazy BI.
Reporting customization.

Likelihood to Recommend

Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Awesome feature set with a sometimes challenging interface.

Rating: 8 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

Jira is used to plan and track work, monitor progress, and track metrics. It's used across the organization and covers the main parts of the development cycle, from managing feature intake to assisting with monitoring adoption. It's used both at the team level for day-to-day work and on the management level for medium—and short-term planning.

Pros

Visualizing ongoing work.
Enabling team planning.
Providing team metrics (especially through the use of addons).
Visualizing and enabling workflows.
Automations are good time savers.

Cons

Interface is sometimes clunky or not exactly user friendly.
Configuration can be tricky for less experienced users.
Some features are somewhat limited (for example, unable to set resolutions per issue type).

Likelihood to Recommend

It's well suited for many scenarios, from small to large organizations, that need a project tracking software that is reasonably easy to extend if you're an experienced user. Licensing cost is probably the only major limitation. Due to Atlassian's licensing model, costs across large organizations can rise quickly if you want more advanced features, as it's often an "everyone or no one" model. There may also be cheaper alternatives if you don't require all of Jira's features.

Verified User

Contributor in Engineering (501-1000 employees)

Vetted Review

15 years of experience

JIRA A Powerful and Flexible Project Management Tool.

Rating: 8 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

JIRA is used in my organization for project management, to keep track of issues and tasks, and to streamline/improve communications between developers, QA engineers, and different teams. The scope of our use case covers product management, meeting and tracking deadlines for different projects, tasks, and sub-tasks. I have helped my organization improve overall productivity.

Pros

Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.

Cons

Our Engineering teams occasionally deal with delays when filtering large backlogs of issues. Jira could work on improving this.
I have observed that non-technical teams/team members often struggle with JQL queries when creating dashboards, etc. A simplified filter tool would be helpful.
More control over the organization's email notification system would be helpful. With this control, we could reduce and customize the irrelevant update emails and get notified only about important updates.

Likelihood to Recommend

JIRA is more suited to the AGILE work and development environments, which helps manage the development lifecycle. The sprint planning and backlog management features really improve overall productivity in AGILE environments. Its flexible issue-tracking system makes it great for tracking bugs and defects. The QA teams are effectively able to use these features to raise issues that, in turn, help the engineering teams.

Kanishka Banala

Software Developer in Engineering at kore.ai (1001-5000 employees)

Vetted Review

2 years of experience

Jiras pretty solid.

Rating: 10 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

Here, we use JIRA to control the Commercial aspects of our projects, from prospecting leads to agreed contracts and projects ready to be worked on. We use features such as due dates and priority and organize the cards on a Kanban model. We also use JIRA to communicate and collaborate on these cards.

Pros

Priority Ranking.
Organizing Hierarchies.
Provide a clear view of parallel activities and projects.
Integrate within the Atlassian ecosystem.

Cons

Translation and Localization options.
Permission Management.

Likelihood to Recommend

Jira is very well suited for project management overall. From Commercial Prospecting to Project Management in AGILE environments, Jira works fine and delivers. It provides an integrated and robust workspace, allowing people to track what they're doing and manage all the relevant metrics. However, it's a bit less appropriate when dealing with non-Agile projects.

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

9 years of experience

It is improving but not fast enough

Rating: 6 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

- Dev tasks and projects management (mainly the low level task decomposition). - Release notes. - Automated updates about releases to the corporate messenger. - Commit-tasks linking.

Pros

Integration with branches and commits
Complex task filtering
Easy task data extraction for analytics
A lot of custom options and automations via API

Cons

Search
Looking good
Keyboard-first navigation
Formatting and text-composing UI

Likelihood to Recommend

When you already have some Atlassian products. When you're large enterprise with a dedicated team to manage all the bells and whistles of Jira. When you need something super-custom that's not possible to achieve on other more modern and sleeker tools.

Verified User

Manager in Product Management (51-200 employees)

Vetted Review

6 years of experience

SDLC Management and More

Rating: 9 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

Atlassian Jira is our hub for software development and related project tracking, including design and devops tasks. We monitor release progress as well as individual dev team boards across Kanban and Scrum workflows. We also track our backlogs related to bug fixes, critical care and support issues (via Atlassian Jira Service Desk), and generate version reports, burndowns, and other key visibility into our progress. We also leverage its integrations into other platforms, including Confluence, Miro, and Aha!

Pros

Customizable report filtering and list-building
Visibility into shared lists
Componentizing separate projects
Tracking project progress

Cons

The interface is not intuitive to learn for new users
JQL is similarly challenging for newbies
It's possible to accidentally move issues from one sprint to another without realizing your mistake
Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)

Likelihood to Recommend

Any shop running a typical software development lifecycle can and should use Jira. It has the best chance of being familiar with your teams, its integration options provide connectivity to a suite of other products, Atlassian Jira and otherwise. With creativity, it can serve an organization beyond product and development, including design, marketing, support, and other functions.

Verified User

Manager in Research & Development (201-500 employees)

Vetted Review

7 years of experience

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