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Avast Business Remote Control

Score8.1 out of 10

5 Reviews and Ratings

What is Avast Business Remote Control?

Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.

Categories & Use Cases

Top Performing Features

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.7

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 6.7

Areas for Improvement

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.4

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 5.5

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

Avast is fast

Use Cases and Deployment Scope

We’ve used this product when trying to troubleshoot IT issues that arise. This program is used by many 3rd party program providers and it allows them to share or gain control of our device (with limited control and our ability to disconnect at any time). It has helped us be remote and yet receive necessary service.

Pros

  • Remote access
  • Tutorial
  • IT support

Cons

  • Ability to install and use at any time
  • Remote access full control
  • Sharing all screens

Most Important Features

  • Screen sharing
  • Program sharing
  • Remote access

Return on Investment

  • We’ve not paid for it but used it so it’s been beneficial
  • We would benefit with the remote access control monitored for many situations where problem solving would come into play
  • Any sharing app or program is beneficial if a user can access remotely

Alternatives Considered

TeamViewer and Microsoft Teams

Other Software Used

TeamViewer, Microsoft Teams

Best secured connect platform

Use Cases and Deployment Scope

Best tool used during Covid Work from home phase. We were able to move people to WFH setup easily and incorporate the remote sessions. Our IT desk were able to achieve 0 errors during the time due to timely connects with the employees. We have still been able to use the tool for remote connects and training sessions. However, post office resuming, the use has been pretty minimal.

Pros

  • Best in class sharing
  • Secured from a named brand
  • Well utilized resources

Cons

  • Pricing
  • Support
  • Ease of access

Most Important Features

  • Secured connects
  • Screen controls
  • Meeting options

Return on Investment

  • Ease of access for the team
  • Easy connect for outsourced teams
  • Lower bandwidth from IT dept

Alternatives Considered

Avaya Cloud Office and TeamViewer

Other Software Used

TeamViewer, Microsoft Teams, Google Meet