Avatar Systems Review
Use Cases and Deployment Scope
We no longer use Avatar Systems, but when we had it, it served the basic needs of our SUD clinic. It was very locked down and customizability was low I found. The setup was very basic and didn't have everything we needed. For basic charting of routine medical visits, this would suffice. In my opinion, I would not recommend it for specialty or inpatient services.
Pros
- Locked down permissions for access
Cons
- customer service
- customization
- response times to tickets
- tier one support
- post transition support
- functionality improvements for templates
- more robust options for more than basic visit types
Most Important Features
- User level permission settings
Return on Investment
- Avatar Systems didn't meet all of our needs, but would for a private practice
Alternatives Considered
NextGen Healthcare EHR, Epic and Cerner Practice Management
Other Software Used
NextGen Healthcare EHR, Epic