Axon Ivy Reviews & Insights

Users of the Axon BPM software have found success in automating customer review responses and addressing negative feedback quickly, resulting in a notable 60% increase in response time and a significant 28% improvement in customer satisfaction scores. This platform has proven effective in analyzing various aspects of businesses, including customer needs, sales growth, and meeting schedules. By creating a workflow system and managing the entire business, users have been able to save a substantial amount of time. Additionally, customers utilizing IBM i-AS/400 systems have benefited from the ability to automate and manage complex business processes involving multiple software packages. This includes connecting their CA 2E, CA Plex, COBOL, and RPG systems to enterprise systems like SAP, Oracle, or Salesforce. One major advantage of this integration is the shortened cycle time for tasks such as approving car leases or fulfilling complex maintenance orders. The Axon BPM software has also received positive feedback for its performance in process execution and interfacing with applications written in different languages. It adheres to industry standards set by BPMN and is known for being both fast to learn and easy to use. Internal and external project delivery has been significantly expedited, with users deploying internal process applications within just one month of starting with the software. Continuous support throughout tasks has also been greatly appreciated by users. Notable features of the product include model-driven BPMN notation, HTML5 web forms for user interaction, ready-to-use connectors to various systems, Java workbench with powerful extensions, the ability to run tests and see process execution within the model, and the option to deploy processes as web services. Users have praised Austria's support team for their fast, accurate, and friendly assistance. Furthermore, the iBPMS from Axon has gained recognition for being easy to use even for non-experts after just a quick training session.