TrustRadius: an HG Insights company

Azure OpenAI Service

Score8.5 out of 10

8 Reviews and Ratings

What is Azure OpenAI Service?

Azure OpenAI Service, a service from Microsoft's Azure suite available in preview, includes pre-generated AI models that enable users to apply advanced coding and language models to a variety of use cases, enabling new reasoning and comprehension capabilities for building applications. Users can apply these coding and language models to a variety of use cases, such as writing assistance, code generation, and reasoning over data.

Categories & Use Cases

Azure Service review

Use Cases and Deployment Scope

Azure OpenAI is sued for O365 including sharePoint, teams, exchange & OneDrive. We also use it for voice recordings, VDI & AI.

Pros

  • Provides additional guard rails by leveraging MS Azure
  • Ability to spin up different models quickly and efficiently

Cons

  • Specific models' capacity limited have to span multiple regions for capacity.
  • Better support for Open AI, knowledge limited within support.

Return on Investment

  • We are currently leveraging with AI in in AWS for a total solution.
  • Studio has worked well allowing users to interact without having to code and interact via an API.

Usability

Other Software Used

Azure Virtual Desktop, Verba Recording System

If you want accurate and humanly answer then go for Azure OpenAI

Use Cases and Deployment Scope

We use GPT 4-o deployment of Azure OpenAI for Generative AI application where we have utilized this to generate recommendation for products, chatbot for financial insights and many more. this helps in reducing manual effort and adds more engagement with a RAG approach which gives response based on knowledge base.

Pros

  • Generating SQL
  • Generating Images
  • Sensible Response

Cons

  • Generating correct Mathematical Calculation
  • Generating Optimize code for CYPHER Query Language
  • Text in a generated Image should be correct

Return on Investment

  • PE Firms Got Benefited by Gen AI application Helped them to reduced
  • of 80% time in research
  • OpenAI helps retail industry to get the recommendation on products
  • It helps us too, to solve chunks of problems easily. Increases our efficiency by 10x

Usability

Alternatives Considered

Meta Llama 2, Anthropic Claude and Vertex AI

Other Software Used

AWS Glue, Docker, Google Cloud Dataproc

Azure OpenAI Service - Your Private Managed OpenAI API

Use Cases and Deployment Scope

We realized that our employees are using ChatGPT to accelerate their daily work. That's a good thing as it shows they're embracing new technologies to improve productivity. However, ChatGPT being 3rd party, that usage carries the risk of leaking customer sensitive data.

That's why we decided to setup & operate an internal ChatGPT portal so our people can leverage AI power while keeping our data private.

Pros

  • Well documented API
  • Multiple models to choose from
  • Advanced networking options

Cons

  • More examples would be helpful, especially when it come to token counting & summarizing
  • Pricing is not really straightforward to estimate as it's based on token count
  • Complete privacy requires special agreement with Microsoft

Return on Investment

  • Our test group of 100 people created more than 200 conversations within the first day
  • People were excited & asked to be included to the test group once words spread that we have an internal ChatGPT portal
  • People started to create & share their own assistants (prompt engineering) for various purposes like code review, marketing, email, etc.

Usability

Other Software Used

AWS Secrets Manager, Amazon Elastic Container Service (Amazon ECS), MongoDB Atlas

Gives access to advanced models but at higher costs!

Use Cases and Deployment Scope

I am a part of Microsoft for Startups Founders Hub, so I have access to latest models on Azure OpenAI Service. I use them to accomplish my research related tasks like disease findings in crops, taking summary of them with possible treatments as well. I also use it to generate texts for articles and business conversations.

Pros

  • It's generative AI like ChatGPT but you get advanced models, so it's more powerful.
  • You can use API to automate the process of Generative AI tasks.
  • It also provides a sample script code on how we can use the API.

Cons

  • The user interface is similar to the Azure, so it's bit laggy, they should improve it.
  • The chat models sometimes return nothing, I guess they are still testing them.
  • The models we use have quota limitation on tokens and number of requests.

Return on Investment

  • Honestly, I just started using it a few months ago, and I haven't seen any major benefits.
  • It has almost similar capabilities as free version of ChatGPT, so it's worth paying for chat models unless we need to use API.
  • ROI has not been impacted at all, as I mostly use free version over this to avoid higher charges.

Alternatives Considered

ChatGPT, VEED.IO and Meta Llama 2

Other Software Used

ChatGPT, Meta Llama 2, VEED.IO