Backlog

Score10 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Backlog are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenient issue creation via email: Users have appreciated the ability to create issues via email, as it has made it convenient for them to log problems. Several reviewers have mentioned this feature as a positive aspect of Backlog.

Free alternative with cost-effectiveness: Backlog being a free alternative to other expensive options has been seen positively by users. Many reviewers have mentioned that its cost-effectiveness helps manage projects efficiently and allows users to focus on work progress.

Email updates and notifications: The fact that updates and notifications are sent via email in Backlog has been highly valued by users. Several reviewers have noted that this feature keeps them informed about project progress effectively.

Reviews

3 Reviews

Best for the ticket management

Rating: 9 out of 10

May 16, 2025

Use Cases and Deployment Scope

our company deals with customer support with Backlog and it really plays important role

Pros

ticket management
SLA information
Notification alerts for the tickets
good interface

Cons

in filters it should be more filter to get know

Likelihood to Recommend

ticket management

Vishal Sonawane

Customer support in Customer Service at amonex technolgies (51-200 employees)

Vetted Review

1 year of experience

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Complete management and collaboration tool available

Rating: 10 out of 10

Incentivized

June 29, 2021

Use Cases and Deployment Scope

I have been using this platform for a long time and it has been a great find for our organization to easily eradicate the minor bugs and errors in the project. Quick and easy to set up with having all the relevant information on the go. The support team is great and professional which gives me more confidence to use it openly. Needs some changes in the functionality, but would definitely recommend this to other businesses to have in their ecosystem for better productivity and management.

Pros

Backlog is one of the best management and collaboration tools available in the market for better managing of resources at the workplace.
I have been using this platform for a very long time and it has been helping me a lot to manage the business processes, manage employees, managing leads on different projects, and coordinating with colleagues.
It has been helping me a lot to check the issue in the project completion.
It gives me real-time status on the project/gives right insights of the system.

Cons

The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually.
There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project.

Likelihood to Recommend

The user interface is very good. It is more intuitive in nature. It is easy to use and robust in operation. The dashboard is designed on modernized UI and the interface is also intuitive. I can easily navigate things on my own.

Carol Aleman

Software Engineering Manager in Engineering at Third Bridge Group Limited (501-1000 employees)

Vetted Review

2 years of experience

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All in one tool for project management and new interns.

Rating: 8 out of 10

Incentivized

January 10, 2020

Use Cases and Deployment Scope

We use it as a team management tool for synchronizing our work over a platform. A team of 5-6 with interns having access to the central production with limited accesses helps us to manage and update everything real-time and up-to-date. Git support and integration make it a must-have tool for all project planners and software developers.

Pros

Gantt chart
Github support

Cons

Price is very high for small teams and department of short term contracts.
GUI can be more intuitive.

Likelihood to Recommend

Project planning, project management, and tracking. Live git integration and project monitor make it possible to develop software using Agile methodology. Also if you are on a very small budget, then one should not go for this tool. But great support.

Sanyam Jain

RPA Consultant in Information Technology at Self employed (11-50 employees)

Vetted Review

1 year of experience

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