Barracuda ESG (discontinued)

Score6.7 out of 10

101 Reviews and Ratings

Community insights

TrustRadius Insights for Barracuda Email Security Gateway are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have provided several recommendations for Barracuda Email Security Gateway based on their experiences. The most common recommendations are as follows:

Consider the requirements and context before selecting Barracuda Email Security Gateway. Users suggest assessing the specific needs of your organization and evaluating if Barracuda Email Security Gateway aligns with those requirements.
Take advantage of the expertise of the implementation team when implementing Barracuda Email Security Gateway. Users recommend leveraging the knowledge and assistance provided by the implementation team to ensure a smooth rollout of the product.
Explore additional add-on products offered by Barracuda Email Security Gateway. Users suggest looking into the available add-on products that can enhance the functionality and effectiveness of Barracuda Email Security Gateway.

These recommendations highlight the importance of considering individual requirements, utilizing support resources, and exploring additional features to optimize the usage of Barracuda Email Security Gateway.

Reviews

24 Reviews

Barracuda Email Gateway, a product that needs to do better

Rating: 7 out of 10

Incentivized

December 18, 2024

Use Cases and Deployment Scope

A Barracuda email gateway is used to protect an organization's email system by filtering out spam, malware, phishing attempts, and various other malicious emails before they reach a users' inbox, providing a robust layer of security with features like virus scanning, spam scoring, URL protection, and real-time threat analysis. It essentially acts as a first line of defense against email-borne threats. We use it solely for these purposes in our organization and allow users to view quarantined emails.

Pros

Virus scanning
Bulk email detection and blocking
Spam scoring
Region blocking

Cons

Email security configuration
Recognizing patterns of phishing
Recognizing patterns of spam
Blocking fake emails pretending to be from Barracuda

Likelihood to Recommend

Barracuda is well suited for small to medium businesses and nonprofits who cannot afford products with greater capabilities. I do not believe it is suitable for large to enterprise sized businesses because I spend quite a lot of time daily manually filtering out and warning users about emails that Barracuda is allowing to pass through their systems.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

8 years of experience

A good solution for a small business or startup.

Rating: 5 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

We use Barracuda Email Security as our primary SEG inside of our organization, as well as using their impersonation protection service to warn users of possible advanced phishing and impersonation emails coming to their inbox. We primarily use Barracuda to stop spam, malware, and phishing emails that are coming to our users, as well as get accurate counts on email flow and traffic.

Pros

Spam blocking
Easy block/allow list
Email traffic charts

Cons

Should be easier to use
Needs to implement SSO support.
Complicated setup
Support should be easier to reach

Likelihood to Recommend

Barracuda Email Security is a great tool for a small organization looking to implement a basic SEG on top of their traditional O365 or Exchange server. It works both in the cloud and on prem. However once you reach a substantial amount of users (more than 500) it becomes complex to manage, lots of false positives occur, and too many malicious emails slip by.

Overall great for the start of your org when you need something that "does the job" but not good when you need to cover a lot of users with substantial email traffic.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

3 years of experience

Barracuda Foundational service you need to use.

Rating: 8 out of 10

May 3, 2022

Use Cases and Deployment Scope

Tracking emails for organizations along with spam scores with filters. It helps in mitigating malware and phishing emails. We also use it to block or allow certain types of emails. Its rules help us to mitigate our defense against an ever changing landscape to defend our email systems.

Pros

Sender policies easily created.
Ability to search emails quickly with multiple criteria.
Ability to send blocked emails.

Cons

Multiple select does not allow to do bulk actions.
Inability to move email content from quarantine or deleted folders to other folders.
Reports are limited, but data can be exported for other use.

Likelihood to Recommend

Good combination when using their other products like an incident response. When using automated workflows, this makes creating sender policies a breeze. Unfortunately, this can also be done too well as it may filter out valid emails and to resend or place them back into users' mailbox isn't an easy thing to do even if you attempt to resend through the Email Security Gateway.

Andrew Nakamura

System Administrator in Information Technology at Prolacta BioScience (201-500 employees)

Vetted Review

1 year of experience

Secure your Email.

Rating: 9 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

We use the email security gateway with Microsoft 365 exchange. It is the email security for inbound and outbound emails. With Security gateway, we can apply policies and rules to filter spam and malicious messages and it does ATP. It addresses security concerns and compliance concerns. We also use a security gateway for DLP and appending taglines and footers to outbound messages.

Pros

Inbound Mail Filter.
Outbound Mail Filter.
Catching Spam.

Cons

Better UI.
More Outbound options.
Improved reporting.

Likelihood to Recommend

Well suited for operating in a cloud environment. Barracuda Email Security Gateway is already in the cloud and can be easily connected to our hosted or cloud email provider. It is well suited for nearly all mail scenarios. It is part of a larger suite of products which is slightly cumbersome when attempting to a la carte just a single service.

Justin Graves

HIPAA Security Officer in Information Technology at Area Agency on Aging Region 9, Inc (51-200 employees)

Vetted Review

5 years of experience

View profile

Be Careful Out There!

Rating: 9 out of 10

Incentivized

May 25, 2021

Use Cases and Deployment Scope

With the changing landscape of the Covid Pandemic, Phishing and scamming have become a pandemic to companies and IT teams. We have leveraged outBarracuda Email Security Gateway to block countries that proliferate these attacks.

Pros

Blocking Countries Know to send Phishing Scams

Cons

Port Mapping Could be clearer

Likelihood to Recommend

Well suited to any company that depends on email communications for customers, vendors or where the business depends heavily on email communications.
Can't say I can think of any business that would not be suited to use an email security gateway in this day and age. One bad link clicked can wreak havoc on any business.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Barracuda ESG, flawless email threat protection

Rating: 9 out of 10

Incentivized

February 28, 2021

Use Cases and Deployment Scope

We use the Barracuda Email Security Gateway to filter inbound and outbound email traffic to protect from threats via email including spam, phishing attacks, malware or fraudulent content. Although the Barracuda [Email Security Gateway] is located at the headquarters facility It is being used company wide at multiple physical locations and remote worker locations.

Pros

It filters unwanted spam
It filters phishing attacks
It filters malware
It filters fraudulent content

Cons

The WebUI has some issues. Cross platform compatibility is questionable.
Fiber connectivity would be great.

Likelihood to Recommend

The Barracuda Email Security Gateway is a robust and feature rich platform, does the job it's supposed to do and integrates into existing networks easily. It is not cheap, but valuable performance never is. It is one of the truly "set it and forget it" appliances in my tool set.

Mike Maner

Network Systems Engineer in Information Technology at Whitesell Group (501-1000 employees)

Vetted Review

6 years of experience

View profile

The best solution to protect company resources.

Rating: 8 out of 10

Incentivized

November 6, 2019

Use Cases and Deployment Scope

Through this application, I can keep my computer and system safe during its time of use and it is very helpful when detecting any threat as it has done in my system since its installation, I no longer have any problem due to the damage to my software since Barracuda protects my computer without any problem. In addition to everything with its functionalities, our company has been able to benefit successfully since our teams are in their most optimal operation, giving them better benefit and long duration and not worrying about any type of hacking, thanks to Barracuda we can be calm whenever we navigate in the network without being infected by malware.

Pros

I love it because it gives me a lot of security, it is very advanced and it allows me to protect my system.
I can also navigate secretly through its platforms that give me security by creating copies of secure and verified links to be in the network always protected under The guardianship of security experts, I can also control or block unwanted pages through the settings that this wonderful system gives me.
As well as, I can delete any document or file that I have had for a long time, its login on my computer through its operating systems on my PCs, Macs, Android or iOS is of excellent execution.
Once installed on the computer, it starts its perimeter scan to publicize the vulnerabilities that exist in my computers as well as an IP or VPN system that allows me to access blocked pages according to my geographical location.

Cons

Barracuda is an excellent software but it usually presents perimeter scanner failures since it does not cover adjacent dangers in the network that can also affect or be the victim of hackers of my computers in the long term.

Likelihood to Recommend

It has problems and throws inconvenience to users when migrating from a mobile device to windows, making the installation and its use inside the computer affected by problems of downloading, installing or starting the product.

Verified User

Technician in Product Management (5001-10,000 employees)

Vetted Review

4 years of experience

Bang for your buck

Rating: 7 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

We migrated from this to the big box Proofpoint. We were sold on all the bells and whistles. And I can honestly say this did a better job for our organizational size.

Pros

Support
Delegated management
Domain customizations

Cons

Support needs to be better, but they knew we were leaving them and that might be why the support suffered.
Access to hidden features.
Better scanning of large mail messages.

Likelihood to Recommend

If you provide infrastructure as a service, this is the best product of you. Tons of storage as well.

Timothy Good

System Administrator in Information Technology at Michigan State University (10,001+ employees)

Vetted Review

4 years of experience

View profile

A great email security solution with simple implementation and very cost effective.

Rating: 10 out of 10

Incentivized

September 13, 2019

Use Cases and Deployment Scope

Our entire organization consisting of Police, Fire, Public Works, IT, Community Development, Park, etc., are affected by the use of our Barracuda Email Gateway. We have been using our appliance and recently cloud service for around 10 years. The gateway helps remove nearly all malicious messages including phishing.

Pros

The intent analysis has learned what types of messages are malicious and stops most phishing emails.
Barracuda is frequently updating and adding new security features.
The cloud gateway was recently added a part of the energize updates. This keeps all malicious emails away from our network before sending the emails to our on premise appliance.

Cons

The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros.
The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender.
I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.

Likelihood to Recommend

The Barracuda Email Security gateway is very easy to manage and does not need constant babysitting. The system learns what types of scams are currently seen and blocks them through specific algorithms. The gateway also has a heuristic feature where it can learn what types of emails your organization receives and filter based on the learning. I have managed other spam filters and highly recommend the Barracuda due to ease of use.

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

10 years of experience

Highly recommend this product!

Rating: 10 out of 10

Incentivized

July 3, 2019

Use Cases and Deployment Scope

We currently use this product and absolutely love it. It's saved us a lot of time and saved a lot of space on the Exchange server/email server. If someone needs an old email that Outlook can't find, Barracuda will find that email from way back.

Pros

A great search tool for old emails.
SPAM control.
Great threat control/SPAM-Phishing mitigation.

Cons

I'd add room for improvement in the Inbound Sender Policies. After 500 entries or 1000, this console is crawling.

Likelihood to Recommend

We currently use this product, and absolutely love it. It's saved us a lot of time and reduced a lot of space on the Exchange server/email server. If someone needs an old email that Outlook can't find, you'll bet your bottom dollar that it will find that email from way back. And, may I add, any time we've encountered the need for speaking to an Engineer at Barracuda, we get a call ASAP in 5-15 minutes. This is stellar on their part, keep it up.

Dustin Brilliant

Information Systems Engineer in Information Technology at Grubb Properties (201-500 employees)

Vetted Review

3 years of experience

View profile

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A great email security solution with simple implementation and very cost effective.

Rating: 10 out of 10

Incentivized

September 13, 2019

Use Cases and Deployment Scope

Pros

The intent analysis has learned what types of messages are malicious and stops most phishing emails.
Barracuda is frequently updating and adding new security features.
The cloud gateway was recently added a part of the energize updates. This keeps all malicious emails away from our network before sending the emails to our on premise appliance.

Cons

The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros.
The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender.
I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.

Likelihood to Recommend

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

10 years of experience