Basecamp Reviews & Insights

Score8.2 out of 10

1,284 Reviews and Ratings

Community insights

TrustRadius Insights for Basecamp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, here are the three most common recommendations for Basecamp:

Learn and Utilize Basecamp's Features: Users recommend taking the time to learn about all of Basecamp's features and functions. They suggest getting training or working with someone experienced in Basecamp to fully utilize the platform. This recommendation helps users make the most out of their Basecamp experience.
Set Up a Standardized System: Many users suggest setting up a system or process that everyone can follow when using Basecamp. This recommendation helps to ensure consistency and streamline project management within teams.
Consider Other Tools for Advanced Functionalities: While users find Basecamp handy for organizing projects, offering instructions and feedback, some reviewers suggest using a more advanced tool, like Monday.com, for large teams collaborating on projects. They advise evaluating additional functionalities and comparing prices before deciding on Basecamp.

Overall, users recommend considering Basecamp as a low-cost option for small teams with straightforward projects. It is recommended for organizing projects, managing workflows, facilitating team cooperation, linking departments, coordinating tasks, and storing data. However, users caution against using it for purposes other than its intended use and highlight that compared to more advanced tools, it might seem basic and limited in benefits. It is also suggested to stay updated with appropriate titles and efficiently organize projects while using Basecamp. Additionally, Google Drive is recommended for file management purposes.

Reviews

150 Reviews

Keep your projects organized and all in one place with Basecamp.

Rating: 10 out of 10

Incentivized

March 27, 2025

Use Cases and Deployment Scope

For internal and client-facing project management, Basecamp does the trick! You can set and assign tasks with deadlines to specific people and keep all documents and correspondence in one place. You control what the client sees at all times. You can tie it in with Harvest or other time-tracking apps. The only thing missing is CRM and invoicing capabilities.

Pros

Project Management.
Task Assignment.
Document keeping.

Cons

CRM would be helpful.
Invoicing directly from a project would be great.

Likelihood to Recommend

I rate it a nine only because there are a few additional tasks it could cover to complete a project on Basecamp from start to finish!

James Roy

Office Manager in Professional Services at CRASH+SUES (1-10 employees)

Vetted Review

4 years of experience

Verified on LinkedIn

Great platform for keeping our teams organized and productive

Rating: 10 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

Basecamp helps our teams stay organized and on track with our ever-growing list of assignments, work streams, and deliverables! Especially no that we're mostly remote employees, this keeps our ducks in a row

Pros

project management
assignment allocation
collaborative work
comments and iterations
status updates

Likelihood to Recommend

It's like the perfect mix of a calendar, team meeting, email chain, and progress worksheets, if that makes sense? It's this all-in-one digital tool that helps us all stay accountable for the many moving parts of our business. And we're all equally responsible for upkeeping and maintaing it

Verified User

Employee in Marketing (10,001+ employees)

Vetted Review

5 years of experience

We Love Basecamp

Rating: 10 out of 10

July 12, 2024

Use Cases and Deployment Scope

We use Basecamp for all of our daily communication. We also use it for file sharing and organization. It keeps all of our projects easy to find and we can set deadlines and estimates. It also works seamlessly with our timekeeping platform so it's super easy to track our hours.

Pros

Organization
File Sharing
Communication
Project Management

Cons

We have recently been having trouble with PNGs
I wish that copy-pasting worked better (like copy-pasting from an email).
There could be a better Gantt chart function.

Likelihood to Recommend

When we onboard a new employee, we get them on Basecamp on day one. We do the same with customers as long as they are computer-literate enough to handle it. It is so much more organized than email communications and being able to send large files is a game changer.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

12 years of experience

Back to Basics with Basecamp

Rating: 8 out of 10

July 12, 2024

Use Cases and Deployment Scope

As a graphic design agency, we use Basecamp to keep track of the work we do for clients and share progress with each other. This allows us to communicate with each other so we can collaborate on projects. We assign jobs to each other for each project and are able to make sure we get everything done in a timely fashion. We use all parts of Basecamp to complete our design agency work remotely.

Pros

Organization of work
Scheduling of jobs
Group communication and collaboration

Cons

Fix issue with loading PNGs in jobs
Fix issue with window crashing
Easier search function

Likelihood to Recommend

We are able to keep all of the work we do for different clients separate and organized. It makes it easy to find things and track time when using the Everhour extension. It is less appropriate when we need to work with large files. It can take a long time to upload and can just crash the window. Sometimes we have to just post a link to Dropbox because of the size of the file.

Verified User

Employee in Marketing (1-10 employees)

Vetted Review

Basecamp = collaboration!!

Rating: 10 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

We are working on a international conference - where the planners and the attendees are from around the world. Basecamp lets us all have access to the necessary documents.

Pros

Collaboration space
easy access
secure site

Cons

meeting schedule integration

Likelihood to Recommend

When you have a large group of people working on the same project

Alexandra Mooney

Executive Assistant in Corporate at YMCA Canada (11-50 employees)

Vetted Review

8 years of experience

Basecamp: My Cloud Collaboration Toolbox

Rating: 10 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

As one of two administrators, I use Basecamp to support professional, personal and volunteer projects. The range of projects that I've used Basecamp for are: - Multiple book writing projects; - Research projects; - Volunteer organization development projects and - Side gig/income stream development projects.

Pros

Task management
Collaboration with colleagues
Discussion of relevant issues
Cloud storage of data/files
Kanban board
To-do lists and reminders

Cons

Search content of ALL file types
Video collaboration

Likelihood to Recommend

My colleague and I knew we needed an online platform for collaboration on various projects. We initially tried Slack but found it very command-line oriented (at that time, 2016). We tried Basecamp and very much liked it (we're both 'users who know enough to be dangerous'), and we continue to use it for a wide range of professional and personal projects.

Rick Gill, CD

Author, Analyst, Editor, Researcher in Research & Development at Self Employed (1-10 employees)

Vetted Review

7 years of experience

View profile

Basecamp: Perfect for Confusing Clients and Losing Business

Rating: 1 out of 10

April 28, 2023

Use Cases and Deployment Scope

Basecamp is a project management software we used for a short time to help collaborations and organizing projects. In my experience, the software was hard to use, not intuitive, was hard to use and confusing for clients, and what finally did it for me was the lack of notifications. It literally did not notify me, teammates, or the client multiple occasions. Finally I said enough - I said this software is costing me clients and money far beyond its value, and stressing all parties out just by using it. I do NOT recommend Basecamp.

Pros

Charge too much
Fail to notify parties of new communications
Confuse customers

Cons

Functions are hard for clients to use and collaborate with
Messages ( including important ones ) were not being received by other parties when we or they would ping each other. We would sit there waiting for each other, while we had often both already responded. Costs time, looks bad, annoying. Was nail in the coffin for us with Basecamp. We paid ahead for the year and I still axed it half way through for ClickUp, which is much much cleaner.
In my experience, the interface is not intuitive, and is ugly.
In my opinion, the price is way too high for failing basic proj mgmt app needs

Likelihood to Recommend

In my opinion, Basecamp is not suited for a high-output marketing or development team, or anyone who has to collaborate with a client directly through their proj management software. I cannot think of a situation where Basecamp is well suited except as a free software for individiual task tracking, literally nothing more in my opinion.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

2 years of experience

Basecamp is a fine basic PM software, but there are better options out there

Rating: 3 out of 10

December 16, 2022

Use Cases and Deployment Scope

We use Basecamp as a project management tool. Although it does it's job, the layout isn't very intuitive and it's a bit confusing how the projects are managed. Other project management tools seem to organize projects in a layout that makes more sense. It is a nice feature that Basecamp has a generic chat function built in, that doesn't need to be tied to a specific project, however, these days it seems most organizations use Slack for their internal communications.

Pros

Project Management
Task Assignment

Cons

Layout and User Experience
Clearer Project Organization

Likelihood to Recommend

Basecamp is a basic project management tool. It doesn't have anything too complex and for that reason might be a good fit for an organization looking for something simple with a low learning curve. Personally I think there are better project management softwares out there that include task dependencies and statuses.

Verified User

Consultant (1-10 employees)

Vetted Review

1 year of experience

BaseCamp Review

Rating: 10 out of 10

Incentivized

August 29, 2022

Use Cases and Deployment Scope

I've enjoyed using Basecamp a lot. I've worked on a lot of projects with this software, and it's proven crucial for project management. Real-time communication has been remarkably effective. It was exceptional because of the app integration. I can automate my Basecamp tasks utilizing well-known integration services that are compatible with Basecamp.

Pros

Communication
Project Management.
Task management.
Check Ins.

Cons

Showing the activity status of team members.
Can't download files effectively on mobile phone.

Likelihood to Recommend

It has been commendable when managing projects; in our case, we have various projects where we can easily manage all of them in very low pricing models; on the other hand, if we use some other software, it would be costly, and the user interface would be quite difficult to manage.

Muneeb Bhat

Recruitment Professional in Professional Services at iQuasar, LLC (201-500 employees)

Vetted Review

1 year of experience

View profile

Basecamp Has All the Supplies You Need to Reach the Summit of Your Business

Rating: 7 out of 10

June 3, 2022

Use Cases and Deployment Scope

Basecamp helps keep projects on track and organized so you are agile and can respond quickly, which is essential in public relations. Basecamp allows visibility company-wide so it is easy to see where projects are in the process and where files are located. You are also able to share items with clients so you are not duplicating work. You can set up auto-reminders to make sure you aren't missing a weekly activity and it alerts you when a comment is made in a project you are invested in.

Pros

Organization
Alerts
Collaboration
Project visibility

Cons

Showing timelines visually which would allow you to see if a project is on track
I would love to be able to have projects under teams
It would be great to be able to have a card from an external team in the deck from an internal team instead of having to log into both separately

Likelihood to Recommend

Basecamp is excellent for making to-do lists and including all team members involved to drive a specific activity.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

3 years of experience

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