Insights from BigCommerce Reviewers
Based on 13 verified reviews published in the last 18 months
What other products like BigCommerce have you used or evaluated?
13 answeredThis analysis of 13 recent product reviews explores alternative platforms considered by BigCommerce users. A notable portion of reviewers mentioned Shopify, with 6 of 13 reviewers having experience with or evaluating it alongside BigCommerce. WooCommerce was also noted as an alternative or previous platform by 2 reviewers. The limited sample size warrants caution when generalizing these findings, but the data suggests that users often compare BigCommerce with other e-commerce solutions like Shopify and WooCommerce.
Shopify
6 mentionsShopify is the most frequently mentioned alternative to BigCommerce, with 6 of 13 reviewers referencing it. Reviewers o…
Shopify is the most frequently mentioned alternative to BigCommerce, with 6 of 13 reviewers referencing it. Reviewers often list Shopify alongside other platforms they have used or evaluated, suggesting it is a common consideration in the e-commerce space. These mentions do not indicate a clear sentiment, but rather highlight Shopify's presence as a known alternative.
WooCommerce
2 mentionsWooCommerce is mentioned by 2 of 13 reviewers as another platform they have experience with alongside BigCommerce. Simi…
WooCommerce is mentioned by 2 of 13 reviewers as another platform they have experience with alongside BigCommerce. Similar to Shopify, these mentions position WooCommerce as a platform considered within the same competitive landscape as BigCommerce.
Describe how you use BigCommerce in your organization. What are the business problems the product addresses and what is the scope of your use case?
13 answeredThis report synthesizes 13 recent reviews to understand how users employ BigCommerce and the business problems it addresses. A significant portion of reviewers (11 of 13) indicate they use BigCommerce as their primary eCommerce platform for managing websites and online stores, encompassing both B2B and B2C operations. Functionality and features are also commonly highlighted, with 6 reviewers mentioning the platform's capabilities in product management, customer account handling, and running promotions. While generally positive, 2 reviewers noted that additional features often require chargeable apps, representing a potential cost consideration. Integration capabilities, particularly with accounting software, are also a notable aspect for 4 reviewers.
eCommerce platform use
11 mentionsA large majority of reviewers (11 of 13) use BigCommerce as their primary eCommerce platform. They utilize it daily to…
A large majority of reviewers (11 of 13) use BigCommerce as their primary eCommerce platform. They utilize it daily to manage their company websites and online stores, serving both B2B and B2C customers. Reviewers appreciate the platform's ability to facilitate easy online shopping experiences for customers while helping them control overhead costs.
Features and functionality
6 mentionsOver a third of reviewers (6 of 13) praise BigCommerce for its features and functionality. Reviewers find it useful for…
Over a third of reviewers (6 of 13) praise BigCommerce for its features and functionality. Reviewers find it useful for adding products, managing customer accounts, posting updates, and running promotions. The availability of helpful apps from various developers in the app store contributes to the successful functioning of their eCommerce stores.
Integration capabilities
4 mentionsFour reviewers highlight BigCommerce's integration capabilities. These reviewers appreciate its ability to link online…
Four reviewers highlight BigCommerce's integration capabilities. These reviewers appreciate its ability to link online sales to accounting software and integrate with legacy systems. The platform's integration with marketing platforms like Mailchimp is also seen as beneficial for overall order management.
Customer support
2 mentionsTwo reviewers mention positive experiences with BigCommerce customer support. They find the support team easy to reach…
Two reviewers mention positive experiences with BigCommerce customer support. They find the support team easy to reach when needed. One reviewer specifically considered support as a key factor when selecting the platform.
Additional app fees
2 mentionsTwo reviewers express concern regarding additional app fees. They point out that accessing additional features often re…
Two reviewers express concern regarding additional app fees. They point out that accessing additional features often requires purchasing chargeable apps. While the integrated inventory and apps for shipping and marketing are considered essential, the associated costs are a potential drawback.