TrustRadius: an HG Insights company

What is BiteSpeed?

A SaaS startup helping e-commerce brands on Shopify move away from impersonal marketing emails and sell on chat apps like FB Messenger and Whatsapp. BiteSpeed helps users to convert Shopify store visitors into more sales using WhatsApp, and provide them with experiences with an omnichannel support inbox.

Some of its features include:

  • Agents can reply to messages from Facebook, WhatsApp, and Instagram.
  • Generates sales by responding to marketing campaigns like Abandoned carts and Upsell campaigns.
  • Agents can create carts and take payments for customers on WhatsApp.
  • Label crucial chats with "repeat" or "high value customer", to give them priority support.
  • Bring in multiple agents, assign, and route queries to available people to get faster responses.
  • Automate customer support queries with chatbots. Never worry about another "Where is my order?" question.
  • Track agent performance across channels with first response and ticket resolution timeframes.
  • Gamify lead capture with spin-the-wheel and pop-ups to increase subscriber counts.
  • Add dynamic images of products and unique discount codes in retargeting messages for increased conversions.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What is BiteSpeed?
A SaaS startup helping e-commerce brands on Shopify move away from impersonal marketing emails and sell on chat apps like FB Messenger and Whatsapp. BiteSpeed helps users to convert Shopify store visitors into more sales using WhatsApp, and provide them with experiences with an omnichannel support inbox.
How much does BiteSpeed cost?
BiteSpeed starts at $249.99.
What are BiteSpeed's top competitors?
WATI.io, Interakt, and Hello24.ai are common alternatives for BiteSpeed.