An old good BPMS tool, still functioning, but will fade out unless something changes.
Pros
- BizFlow has a long history of development and implementation in a variety of industries. Its modeling tool is well-designed and user-friendly.
- BizFlow supports seamless integration with backend services like MySQL databases and web services. Since it is an enterprise-wide BPM tool, system performance was stable and robust.
- It supports modern m-health requirements, with social BPM functions and mobile support. Mobile integration especially was good, with the provider's secure messaging functions.
Cons
- It's not even clear that BizFlow is still managed by the company. It was a good tool before, but it looks like it's been fading out.
- Although this was an R&D project in an academic institute, business support was extremely poor. We had no idea how to resolve issues; there were no online communities, documentation, or anyone who knew this product.
- Few references in healthcare and clinical settings. We tried this for a proof-of-concept though, so it didn't matter.
Return on Investment
- We ended up deciding to not use BizFlow for future projects. The main reason wasn't due to ROI or cost, but was due to our uncertainty of the management and future direction of the tool by the company.
- Besides the business issue, as far as reasonably priced software goes, it is a good tool.
- Adopting BizFlow into a healthcare industry may come with additional expense due to its lack of references in the industry, which should be additionally considered.