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BlackBerry Optics (CylanceOPTICS)

Score9.9 out of 10

12 Reviews and Ratings

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What is BlackBerry Optics (CylanceOPTICS)?

BlackBerry Optics originated from Cylance, which became a Blackberry company from the early 2019 acquisition. BlackBerry Optics (formerly CylanceOPTICS) is an incident response solution emphasizing fast endpoint detection and automated smart threat response, root cause and context analysis, and other features.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features BlackBerry Optics (CylanceOPTICS) has to offer, as determined by TrustRadius' reviewers.
Based on 12 ratings of BlackBerry Optics (CylanceOPTICS)'s features
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Top Performing Features

  • Company-wide Incident Reporting

    Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team

    Category average: 8.8

  • Integration with Other Security Systems

    Pre-built integration with other security systems like SIEM and threat intelligence

    Category average: 7.5

  • Attack Chain Visualization

    Attack chain visualization to help identify root cause

    Category average: 6.5

Areas for Improvement

  • Centralized Dashboard

    A central dashboard provides analysts with a clear look at the most important data

    Category average: 8.5

  • Machine Learning to Prevent Incidents

    Incident prevention powered by machine learning with no human intervention

    Category average: 8.8

  • Live Response for Rapid Remediation

    Live remediation response allows incident responders to initiate remediation from anywhere over secure connection

    Category average: 8.3

Reviews

What users are saying about BlackBerry Optics (CylanceOPTICS).
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Sleep Easy Knowing Cylance Has Your Back.

Incentivized
Verified User
Technician in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

BlackBerry Optics is packaged with our Cylance AntiVirus. Combining the two helps us better understand threats that may or may not exist on a user's machine. The hardened policies allow us to block pretty much any and all malicious payloads that may try to find their way onto someone's machine.

Pros

  • The ability to block PowerShell and .exe files from running.
  • Alert to potential malicious issues.
  • Direct quarantining of devices if necessary.

Cons

  • No major complaints! Love everything about the service.

Return on Investment

  • It helps us to know that things are much more hardened than they were with our old "definition-based" Antivirus software.
  • We can sleep at night.
  • Reduced the amount of Virus' on users' machines.

Alternatives Considered

Arctic Wolf Managed Detection and Response and Cisco Umbrella

Other Software Used

Arctic Wolf Managed Detection and Response, Cisco Umbrella, Cisco Duo

Practical Cylance Optics

Incentivized
John KeenanView profile
Director of Information Security in Information Technology at Memorial Hospital of Gulfport (5001-10,000 employees employees)

Pros

  • Maps out solid template frameworks.
  • Makes reporting to executives easy to compile and understand.

Cons

  • The playbooks are a bit tedious and hard to understand.
  • The documentation appears somewhat lacking.

Return on Investment

  • Addresses known gaps easily.
  • Quick to implement.