TrustRadius: an HG Insights company

Brevo Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Community insights

TrustRadius Insights for Brevo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.

Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.

However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.

Reviews

228 Reviews

Totally recommended

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Brevo as a newsletter for various people across the country, covering topics related to radio stations.

Utilizo Brevo como boletín informativo a diferentes personas a lo largo del país, trata de temas relacionados con Radios Emisoras.

Pros

  • Campaign format
  • Intuitive tools
  • Detailed reports
  • Formato de campañas
  • Herramientas intuitivas
  • Informes detallados

Cons

  • More tools for creating templates
  • More variety of templates
  • Más herramientas en la creación de plantillas
  • Más variedad de plantillas

Likelihood to Recommend

Brevo is ideal for email campaigns, with easy-to-use tools, but it could add more elements to the template creation process.

Brevo es ideal para campañas de mail, con herramientas fáciles de usar pero podría agregar más elementos en la construcción de plantillas.

<i>This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

an all-in-one system for your events

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

My association sends hundreds of emails with Brevo and analyzes the performance through the tools provided by the integrated system. The tools for managing contacts and for dividing different lists for marketing campaigns aimed at specific targets are very useful.

La mia associazione i nvia centinaia di mail con Brevo e analizza il rendimento attraverso gli strumenti concessi dal sistema integrato. Molto utili gli strumenti per la gestione dei contatti e per la suddivisione di liste diverse per campagne marketing mirate a target specifici.

Pros

  • contact management
  • tagging lists
  • Email opening and bounce analysis
  • gestione contatti
  • liste di tagetting
  • analisi aperture delle mail e bouncing

Cons

  • templates (themes) in the editing page could be more numerous
  • modelli (theme) nella pagina di editing potrebbero essere più numerosi

Likelihood to Recommend

How can you get more with the basic free level of a mailing system? Many competitors offer less and others more tools but less efficient.

Venire poter ottenere di più con il livello base gratuito di un sistema di mailing? Molti concorrenti offrono meno e altri più strumenti ma meno efficienti

<i>This review was originally written in Italian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Vetted Review
Brevo
3 years of experience

A fundamental tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

In our case, we use it primarily to send communications, information, and sales of new insurance policies to our clients, which is very helpful in keeping them informed.

En nuestro caso lo usamos mayoritariamente para enviar comunicados, informaciones y venta de nuevos seguros a nuestros clientes, siendo de gran ayuda para mantener informado a nuestros clientes.

Pros

  • Design and sending of informative messages
  • Design and delivery of new insurance policies
  • Diseño y envío de mensajes informativos
  • Diseño y envío de nuevos seguros

Cons

  • Incident management is very hidden
  • Very cryptic domain revalidation handling
  • Result of contact loading very hidden and difficult to find
  • Manejo de incidentes esta muy oculto
  • Manejo de Revalidación de dominios muy criptico
  • Resultado carga de contactos muy escondido y dificil de encontrar

Likelihood to Recommend

It is a very easy-to-use design tool and has very intuitive tool handling.

es una herramienta muy facil de usar en diseño y cuenta con un manejo muy intuitivo de las herramientas

<i>This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Everything is easy with Brevo

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

To stay in touch with leads, I share news, events, and new releases with them. It helps me automate form registrations and welcome messages, and it also allows me to segment contacts and personalize forms.

para mantener un contacto con los leads, les comparto las novedades, eventos y nuevos lanzamientos. me ayuda automatizar los registros de formularios y los mensajes de bienvenida ademas que me permite segmentar a los contactos y personalizar los formularios.

Pros

  • email automation || automatización del correo electrónico
  • easy-to-assemble forms || formularios faciles de armar
  • contact segmentation || segmentacion de contactos

Cons

  • Greater integration with WordPress for user creation || Mayor integración con WordPress para la creación de usuarios
  • make automations and triggers simpler || hacer mas simple las automatizaciones y los disparadores
  • tutorials on all the tools that Brevo has ||tutoriales sobre todas las herramientas que tiene Brevo

Likelihood to Recommend

It's ideal for the lead capture and nurturing process, easy to organize. It also offers many alternatives for e-commerce that can be implemented in a strategy.

para el proceso de captura de leads y la parte de nutricion es ideal, facil de organizar. Ademas para el ecommerce tambien tiene muchas alternativas que se pueden implementar en una estrategia.

<i>

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Vetted Review
Brevo
1 year of experience

Great Value For Money | Perfect for Marketing Automation

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Brevo has helped me send marketing emails, re-engage/target my users, send campaigns, transaction emails, and more. I have been able to integrate it with WordPress using APIs and robust SMTP tools. This allows effortless sending of campaigns and user-specific emails will high delivery rate. Besides, the analytics and the data-driven insights are industry leading. Having been a past user of tools like SendPulse, SendGrid, I can say with confidence that this is a really great tool with a quite reasonable value for money. The customer support is class leading, even on email they usually reply within an hour and most of their documentation and help pages are very helpful. After rebranding from SendInBlue to Brevo it has been going from strength to strength.

Pros

  • SMTP to connect with WordPress and various other 3rd party tools
  • Marketing Automation to send campaigns based on certain triggers
  • High Deliverability through proper blocklisting of spam emails and DNS optimisations.

Cons

  • The pay-as-you-go plans can be improved significantly.
  • On mobile website, the UI often stutters and lags, can be optimised for performance.
  • Email notifications on various account activities can be better reported.

Likelihood to Recommend

It is a really great tool for targetted marketing, analytics, and campaign runing. Due to its higher cost it might not be a good choice for cold emails, but for targetted work it is the real deal and will get the job done for most of the people. I feel like website owners, e-commerce stores, and SaaS firms will really benefit from its array of tools. Anyone who appreciates good design and robust UI is up for a treat.

Brevo is the best

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

The company's problem is customer loyalty, which sends email campaigns to advertise the company and attract new customers, it also campaigns for potential customer bases and send more advertising campaigns through mass mail messages, Brevo is a very intuitive platform that is fast and very efficient in the way it processes data

Pros

  • Contact Management
  • Effective campaigns
  • Effective automations

Cons

  • Improve the email verification process
  • Improve email send time
  • no more details

Likelihood to Recommend

I recommend Brevo because it is a platform that will help us grow and attract customers to our brand, it does so in a very efficient way, the time I have been using it has helped me a lot and I have carried out many projects because of the very intuitive way of the platform, it is fast and secure

Brevo is a good choice for email marketing and transactional

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I’ve been using Brevo for my marketing campaigns and transactional emails, and I’m really satisfied with their service. The support team is fantastic—always responsive and helpful. Overall, I’m happy with the platform and how it meets my needs

Pros

  • Support team, they respond quickly
  • Email marketing
  • Transactional emails

Cons

  • Maybe the conversations module css customization

Likelihood to Recommend

Good for startups who needs an email management system.

Maybe for big companies where you need specific features

Positive Brevo Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Brevo to send e-mail campaigns and to keep a list of contacts. We have between 300-400 recipients of the campaigns and send them about once a month, to keep the contacts informed of the latest news (newsletter).

Pros

  • creating newsletter
  • adding attachments to newsletter
  • managing a list of contacts

Cons

  • the difference between lists and segments is unclear
  • Sometimes contacts are dropped from the mailing lists when they should have been retained.

Likelihood to Recommend

It is well suited for sending newsletters, also with attachments. It is also well suited for managing contacts.

Vetted Review
Brevo
1 year of experience

good features and software!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Brevo to reach out to our potential and current customers, with simple newsletters. Its also the place where we store and manage the list of our client emails.

Pros

  • track marketing campains
  • user friendly interface with all necessary options
  • design of a campain very intuitive and helpful

Cons

  • when going to Brevo website, there is no login button!
  • the home page of the app is not very informative and could be improved

Likelihood to Recommend

very good solution for small and bigger businesses. THe free account can be very sufficient to start a little company.

Brevo Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I have been using email marketing platforms for years, specifically one named after a chimpanzee, in case other brands cannot be mentioned... This time, I wanted to try another platform for one of my brands and came across Brevo while browsing the internet. Honestly, the platform seems much more agile and intuitive. Additionally, they offer other services beyond email marketing that are amazing. In terms of value for money, it seems very reasonable and competitive. The only thing I miss is an app to track campaigns from my mobile.Another aspect I would like to highlight is the support service. They respond in less than 24 hours and provide detailed information to help you.Honestly, I am delighted with Brevo's email marketing performance. I will soon migrate my database from the other provider to Brevo. Congratulations, guys!

Pros

  • quick and attentive customer service
  • easy and intuitive email marketing platform
  • various pricing options are very reasonable

Cons

  • An app to track email marketing campaigns from a mobile device

Likelihood to Recommend

Honestly, the back office seems very easy to understand and use, even for people who are not familiar with this type of software.I also love that Brevo is integrated with many platforms, such as WooCommerce and WordPress. I use Holded as a CRM and I haven't seen an option to integrate it directly with Brevo yet, although I imagine it can be done through Zapier. I can't comment on that because I haven't tried it yet. Otherwise, I don't see any flaws in the platform.