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BrightGauge

Score9 out of 10

32 Reviews and Ratings

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What is BrightGauge?

BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features BrightGauge has to offer, as determined by TrustRadius' reviewers.
Based on 32 ratings of BrightGauge's features
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Top Performing Features

  • iFrames

    An iFrame is an HTML document embedded inside another HTML document on a website

    Category average: 8.1

  • Multi-User Support (named login)

    Named model access means that users have access based on name and password.

    Category average: 8.6

  • Javascript API

    A Javascript API is a type of API

    Category average: 8.3

Areas for Improvement

  • Integration with R or other statistical packages

    Integration with the open-source R predictive modeling environment.

    Category average: 7.9

  • Themeable User Interface (UI)

    A themeable user interface means that a specific visual them can be applied to it

    Category average: 7.8

  • Pattern Recognition and Data Mining

    Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

    Category average: 7.6

Reviews

What users are saying about BrightGauge.
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Your future is Bright when you use Bright Gauge!!

Incentivized
Jeremy HermanView profile
Security Engineer in Engineering at Novatech (501-1000 employees employees)

Use Cases and Deployment Scope

Bright Gauge helps us to run our MSP more efficiently. We use it for all 350 clients we help with IT services. It tracks CSAT statistics and tells us which customers are happy with the service and which need more attention. We can also see when tickets are peaking and move technicians to the front lines.

Pros

  • Track CSAT ratings.
  • Track when a large number of tickets are coming in.
  • Notify us when a large number of P1 issues are outstanding.

Cons

  • Not all service boards will trigger Bright Gauge which can lead to false data.
  • More variety in the UI would be nice to pick from.
  • A better mobile experience would be good when looking at stats on the iPhone.

Return on Investment

  • We were purchased by a large PE firm because we could easily show CSAT ratings.
  • The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
  • We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.

Usability

Other Software Used

SAP Crystal

Supercharge your data!

Incentivized
Jason ParsonsView profile
Consultant in Information Technology at Bam Boom Cloud (51-200 employees employees)

Use Cases and Deployment Scope

BrightGauge can supercharge your MSP in terms of visualising your KPI performance in real-time, providing automated reporting both for clients and internally, and helping manage your teams on-going performance and targets. BrightGauge removes the challenge out of managing your data, ensuring you get the best from it for your business.

Pros

  • Live Dashboards
  • Automated, scheduled reporting
  • Goal/target performance tracking
  • Integrations
  • Client sharing ability

Cons

  • Could do with some easier options when needing to bulk update boards/gauges.

Return on Investment

  • Strategic data analysis
  • ROI for clients

Usability

Alternatives Considered

ConnectWise PSA

Great Way To Visualize Your Data.

Eileen WilsonView profile
Owner in Professional Services at Pivotal Crew LLC (1-10 employees employees)

Use Cases and Deployment Scope

We use BrightGauge to gather data and visually review and display that combined data and KPIs in all business aspects.

Pros

  • Summarize Data.
  • Visualize Data.
  • Drill Into Detail.
  • Metrics

Cons

  • More free data sources.
  • Some limitations.
  • More templates/canned gauges.

Return on Investment

  • Better understanding of our business metrics.
  • Track our profitability.
  • Track our utilization.

Usability

Alternatives Considered

ConnectWise CPQ and ConnectWise PSA

Other Software Used

ConnectWise PSA, ConnectWise CPQ, QuickBooks Online

Business Analytics with Ease

Incentivized
Verified User
Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use BrightGauge companywide to track performance metrics, patch management, and trouble ticket management. The highly customizable gauges and dashboards allow a significant advantage to data analysis and tracking that rivals Microsoft Power Bi. It also lets you provide your clients with insights into their environments and metrics. The time it would take to pull the information together and coalesce it manually into a digestible format would wreck any productivity you might hope to gain from it. BrightGauge lets you put business analytics directly into your hands in near real-time.

Pros

  • SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
  • The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
  • It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.

Cons

  • There is a section for Goals that has a very clunky interface. This needs to be enhanced to be more user friendly.
  • Support is slow to respond at times. Uptime is very dependable, but when you have a problem, they are not as prompt as I would prefer.
  • The platform allows you to set conditional formatting for some types of metrics. The color palate is pretty bland.

Return on Investment

  • The performance gauges we have created have helped to increase our teams' performance nearly 20%, due the focus we can apply to follow-up with our clients.
  • In our business, it can be very difficult manage large numbers of helpdesk tickets, but BrightGauge helps us to load balance the ticket volume across multiple teams and staff members.
  • The insight that our various dashboards provide allows our manager's more time to work with our staff instead manually analyzing their performance. BrightGauge gets our managers out of the command post and onto the battlefield but not micromanaging on the front lines.

Usability

Alternatives Considered

Microsoft Power BI

Other Software Used

ConnectWise PSA, IT Portal, N-able N-central

Works as expected and advertised

Incentivized
Verified User
Director in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use it for all dashboards and KPI display in our public areas. It is connected to our ConnectWise PSA and RMM. It is used for reporting on daily, weekly, and monthly metrics for our service team and project team.

Pros

  • Reporting
  • Flexibility
  • Customization

Cons

  • Historical Data
  • Trend charts
  • ease of creation for new employees to make own gauges

Return on Investment

  • Positive impact in allowing us to spot red flags early
  • Monitor performance of clients and employees

Usability

Other Software Used

ConnectWise PSA, IT Glue