TrustRadius Insights for Brightree are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
MatrixCare is a comprehensive system for home health care documentation and administration, allowing clinicians to streamline their workflow and improve work-life balance. Users have praised the system for its ability to centralize all documentation in one place, reducing the time spent on documenting patient care and back-office tasks. Real-time monitoring of clinical staff productivity and performance helps users identify and address problem areas efficiently.
One standout feature of MatrixCare is its exceptional customer service. Users have highly praised the support provided by the Customer Success Manager, who has proven helpful in problem-solving and keeping users informed. Compared to their previous applications, users appreciate that MatrixCare enables them to handle all aspects of their company, from billing and claims to patient communication, sales orders, and insurance changes.
Overall, MatrixCare streamlines workflows, enhances efficiency, and offers reliable customer support. It has become an indispensable tool for home health care providers looking to optimize their operations.
This is mostly used in our Billing department. It allows us to bill insurance companies for DME items and document control. Its also has workflows to track repeat customers that need monthly shipments of medical supplies.
Pros
Insurance billing and tracking.
Document tracking.
Cons
Can sometimes be slow as its a cloud service.
They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.
Likelihood to Recommend
Billing and tracking customer's medial DME items. Not used for any other field but medical.
VU
Verified User
Administrator in Information Technology (11-50 employees)
EHR used company-wide. The office has been moving slowly from a traditional server-based infrastructure to a cloud-based one. Brightree is an incredibly robust solution that addressed all our needs. Easy profiles on patients and an excellent way to communicate with the referral sources. The software is intuitive for most users and easy to train on.
Pros
Customer Support: never an issue, fast and responsive
User-Friendly: no issues training staff to use the software
Increased billing efficiency: easy to use and understand
Cons
Browser compatibility
Since it is cloud-based, users in the field in remote areas can have issues
Likelihood to Recommend
The software is perfect for mid to large sized offices with dedicated billing staff and a decent size customer base. It could be considered to be complex for very small companies. It would be like hitting a tack with a sledgehammer. Everyone must be on board or it won't work. Overall, a good choice for most anyone in the DME business
VU
Verified User
Director in Information Technology (11-50 employees)