Broadvoice | GoContact Reviews & Insights

This product overview assesses Broadvoice B-Hive based on a synthesis of 35 recent reviews covering overall satisfaction, ROI, related software usage, and competitive alternatives. Broadvoice is a communication platform that appears to be particularly well-received for its customer service and ease of use. A significant 54% of reviewers praise the responsiveness and helpfulness of the customer service team. Furthermore, 26% of reviewers find the system intuitive and easy to navigate. The platform also delivers tangible business benefits, with 37% of reviewers reporting cost savings and 20% noting improved efficiency. However, it's important to note that while call features like call logs and recording capabilities are appreciated, they are mentioned less frequently (14%). While alternatives like RingCentral are in the consideration set, Broadvoice's strengths in customer service and cost-effectiveness, when realized, contribute to a positive return on investment for some 14% of reviewers.