Bugzilla Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Community insights

TrustRadius Insights for Bugzilla are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

Reviews

18 Reviews

Bugzilla, or nah?

Rating: 7 out of 10

Incentivized

April 19, 2017

Use Cases and Deployment Scope

Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). This was used to track the progress of all of our projects; when issues were ticketed, worked on by the appropriate team member, resolved, retested and closed. It was also used as a primary system for company communication as it related to our project issues.

We were able to use it while team members were out of state, as well as out of the country.

It helped us solve organization problems with our bugs, and kept us aware of any outstanding issues by taking advantage of the "status" section of Bugzilla.

Pros

Project synchronization. Used as the primary resource for bug tracking, bugzilla can serve as a powerful project synchronization tool. Every aspect of the tickets can be tracked; status changes, comments, added watchers, who's currently working on the issue, and if it's related to another issue.
Unlimited Space. I currently work with a company who services hundreds of clients - and bugzilla helped us manage each one.
For companies with a need to service many different projects, or iterations of the same project, bugzilla handles this task exceptionally well.
Workflow assignments. Workflow is customizable by the simply selection of a checkbox. If ever the workflow needs to be altered, doing so is as simple as a .2 second "click".

Cons

Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.

Likelihood to Recommend

If a company has a need to test a product with many variations (web, mobile, kiosk, etc.) bugzilla makes the "product" alternation easy to access.

However, accessing said projects without access to the company's internal server is incommodious.

Isaiah Hayes

QA Lead in Quality Assurance at Inhance Digital (51-200 employees)

Vetted Review

2 years of experience

View profile

Bugzilla

Rating: 9 out of 10

Incentivized

March 29, 2017

Use Cases and Deployment Scope

We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.

Engineers can report bugs and create bugs. After they fix the bugs, they can change the status of the bugs. Also you can create a list bugs that were created before.

Pros

bugzilla can track our bugs that are generated during the development.
It is easy to use and maintain.

Cons

More customizable.
Editing sometimes is hard.
Big attachments cannot be uploaded sometimes.

Likelihood to Recommend

We had a bug that a customer reported. It happens on our customer side about once every 100 times, so it is very hard to repeat issue on our side. Then we go back to check our Bugzilla, and check every change we did in the past, and it is easy for us to find the issue.

Verified User

Engineer in Engineering (201-500 employees)

Vetted Review

3 years of experience

Bugzilla - Maintaining Workflow

Rating: 8 out of 10

Incentivized

March 24, 2017

Use Cases and Deployment Scope

I used Bugzilla as a contractor of CK-12. It was fairly easy to get started with remotely. It is an organized system that helped in keeping all of the known items separate and clearly labeled for the Quality Assurance team and my supervisors to review the work efficiently. It helped keep everything straight.

Pros

It is organized.
It is a clean interface.
It is easy to get started with.

Cons

Could be more customizable.
Have easier coordination between users.
More user accessibility features.

Likelihood to Recommend

Bugzilla worked well for what we used it for. It gave a better way to organize the tasks we created and allowed for an easier workflow. It, however, had many fields we did not personally utilize, so being able to pare it down would have helped to streamline the work further. Being able to personalize this would help.

Sarah Ciras Rousseau

High School Special Educator in Research & Development at Landmark School (51-200 employees)

Vetted Review

2 years of experience

View profile

Bugzilla gets the job done

Rating: 7 out of 10

Incentivized

March 24, 2017

Use Cases and Deployment Scope

We use Bugzilla departmentally both as a defect tracking tool and as a customer escalation tracking tool. Because the two categories of issues are often interrelated, we found that one type of issue often becomes another, and vice versa. This helped streamline our process between our customer support organization and our software development organization.

Pros

Customization of fields
Flexibility of permissions system
Ease of use

Cons

Bugzilla UI continues to look dated out of the box. Engineers want pleasant to use tools, not something that looks designed for the early days of the web.
Bugzilla administration continues to be a pain point. We have needed to dedicate one engineer with a specialized skillset to manage Bugzilla.
Bugzilla could get some features to make it easier to bulk add items to the database - we use other third party tools that interface with Bugzilla to do this, but at a cost to the organization.

Likelihood to Recommend

Bugzilla is well set up to support multiple related projects within an organization, perhaps even just as different components of a larger software package. With the flexible permissions model, Bugzilla is well set up to provide separation of concerns between projects, while providing ease of information sharing between interrelated areas. Users of a system configured as such will find that their workflow is streamlined by not having to leave a given system to enter their defect against a different area.

Verified User

Engineer in Research & Development (5001-10,000 employees)

Vetted Review

3 years of experience

Very good issue tracker for development work

Rating: 8 out of 10

Incentivized

July 29, 2016

Use Cases and Deployment Scope

I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and review. It has good integrations, custom workflows, and can function well for internal and external use. I also like the Agile plug-ins which provide the ability to use SCRUM or Kanban to manage software projects. Bugzilla allows you to be quite organized, which can be crucial when working with hundreds of tickets. The tools are so in depth and complete, it's pretty amazing!

Pros

It is a great place for our development team to keep track of the cases they are dealing with.
Very easy to install and configure.
The ability to integrate with other softwares.

Cons

Editing flows is hard.
It can be challenging to navigate and slow occasionally.
Personally I don't like the reports and its formatting.

Likelihood to Recommend

Pretty much issue tracking, better visibility into outstanding workload. It allows us to stay organized and to assign tickets to specific people or teams. Bugzilla also helps to monitor workload and review time spent on tasks.

Verified User

Engineer in Quality Assurance (201-500 employees)

Vetted Review

1 year of experience

Easy and cost efficient Bugzilla!

Rating: 9 out of 10

Incentivized

July 27, 2016

Use Cases and Deployment Scope

Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration with our own testcase repository (previously used HP Quality center which worked well with Bugzilla, but currently using Testopia which was developed by our company engineers which does not integrate test cases with Bugs reported).

Pros

Bugzilla is easy to use and access
Bug search criteria is very efficent
Renaming and saving each bug search thread is useful
The UI of how bugs are listed, especially allowing the option to change columns, edit search is very useful

Cons

Big attachments cannot be uploaded.
When two people update the bug at same time it throws both the changes - instead if it can save one and ask the other to save again would help.
When we scroll to view the bug, it would be nice if the heading of the bug is showing/static while we scroll down to view the contents of bug comments.
Bugzilla home link needs improvement in Test Plan,test run creation - currently we can upload the test plan and link to each test run iteration - if it allows multiple selection of test runs to one test plan it helps.
Drag and drop of test cases to test run is very inconvenient as we have to manually drag each test case to test run. If multiple test cases can be checked and moved to Test run it would be helpful.

Likelihood to Recommend

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Verified User

Employee in Engineering (1001-5000 employees)

Vetted Review

8 years of experience

Bugzilla for Bug Hunters

Rating: 6 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

Bugzilla is used for the product and development team of the organization. The tool is mainly used for defect tracking, maintaining and documentation of issues from the users point of view.

Pros

Open source tool. No license required. Easy to install and use for new users.
Great tool for defect tracking and managing defects. Well organized and very user friendly.
Well manageable and reports of defect are exportable.
Great for managing multi-project level defect tracking.

Cons

Improvement required for reporting and filtering area.
Improvement required in customizing dashboard according to users preference.
Improvement required for project level documentations.

Likelihood to Recommend

Bugzilla is well suited for small project, small companies and where other tools is used for BRD and FRD documents.

Less suited or not suited where everything is needed to be done on same platform.

Sharmin Promi

Quality Assurance Engineer in Quality Assurance at BlueLine Grid, Inc. (11-50 employees)

Vetted Review

1 year of experience

View profile

Bugzilla may not be Godzilla of bug tracking tools, but comes very close.

Rating: 9 out of 10

Incentivized

January 11, 2016

Use Cases and Deployment Scope

We have multiple groups/departments within the company. Most groups that do some software development or maintenance use Bugzilla as a bug tracking tool. Being open source, and our company being a non profit, it serves our purpose very well. Some groups have started using JIRA (which was also offered without any cost towards the license).

We have used Bugzilla on multi million contract projects, without any issues. Our federal government clients also have access to some of the projects (issues) to track the status of open/closed bugs.

Pros

Open source! No license fee involved, no limit to the number of licenses.
Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
Includes all the core features/fields that are needed to log a software bug/issue.
Multiple attachments are possible, supports various formats.
Good for reporting. Filtering mechanism lets you query bugs by various parameters.

Cons

Dashboard - If a landing page with a graphical display was available for use by management, that would help a lot.
Customizing - Need more flexibility with customizing fields (renaming, adding etc).
Workflow - If we could have templates that could be followed by various projects (which is how organizations work), that would encourage more project teams to adopt usage of Bugzilla.
Add/Filter Enhancements or Requirements - Often times an enhancement is logged that is not a bug, but this cannot be distinguished easily. Provide option to log not just a bug, but also Enhancements or Requirements.

Likelihood to Recommend

For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.

Anwar Mohammed, PMP

Manager, Systems Analysis and Programming in Quality Assurance at RTI International (1001-5000 employees)

Vetted Review

11 years of experience

View profile

Bugzilla review from a Global eCommerce team

Rating: 6 out of 10

Incentivized

November 10, 2014

Use Cases and Deployment Scope

It is being used by the eCommerce team to manage tasks and bugs. It helps with the workflows between project managers, business owners, software developers and quality assurance. It is used globally across the different regional teams that the global team supports.

Pros

Software Workflow. Bugzilla has some lightweight workflow that allows you to follow a specific. In lieu of using nothing, it provides some structure.
Project Management. Bugzilla allows PMs to organize what needs to be done and when.
Metrics of software team effectiveness. The reporting, while not robust, does allow for burn down charts on other measures of effectiveness. For example, if you want to know the number of reopens, Bugzilla can do that. While not the most telling, it can help give you an idea.

Cons

User interface is terrible. It was built in the 90s and still looks like it. While the back-end is robust, the front-end is antiquated. It provides too many options and is easy to break.
Reporting is weak. It provides some basic statistics but doesn't provide details. You can find out how many reopens there are, but you can't know how quickly things go from reopen to complete.
Doesn't have the best "canned" workflows. Software is done by teams. Bugzilla doesn't "out of the box" have workflows that mimic what a typical software organization does.

Likelihood to Recommend

When you have absolutely no money to spend, Bugzilla is the best.

Josh Zapin

Global Director of eCommerce Operations in Information Technology at Crocs, Inc (1001-5000 employees)

Vetted Review

10 years of experience

View profile

Bugzilla at its best

Rating: 8 out of 10

Incentivized

August 16, 2014

Use Cases and Deployment Scope

Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very good and flexible tool. It can be used in many different ways and can be configured as per the department process. Since it is open source, I have customized it according to our SQA process and is liked by all the top level management.

Pros

Tracking status of each bug
Configurable and customizable
Interface
Flexible Search

Cons

More attributes that can be configured
Better Default Layout, to avoid customized layout
Search by more parameters

Likelihood to Recommend

Specific Scenarios - It was flexible enough to configure and customize as per our department/organization SQA process, which makes it a key thing for selection.

Verified User

Team Lead in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

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