Capacity

Capacity is an AI-powered helpdesk that automates support in real-time for customers and employees. The AI helpdesk helps team to filter, organize, and respond to inbound inquiries, like an email inbox.

Capacity’s customizable AI chatbot include Guided Conversations used to provide next-level support by allowing customers and teams to choose their own path, deliver customized answers, generate tickets automatically, or launch workflows or automated tasks directly from a chat conversation.

Capacity also includes an AI-powered knowledge base. Capacity’s automated inquiry generator provides question coverage in seconds. Using Capacity, all of an organization’s knowledge is intelligently stored, dynamically self-managed, and made sharable to those who need it.

For calls, Capacity offers Voice Recognition features, which is able to recognize multiple dialects and accents with a single ‘global’ language model. There is no need to implement individual language packs to support a diverse customer base. Capacity's Voice Recognition solution can be used to determine the top most-likely possibilities from a user’s call, even when they are spelling names or addresses.

With Capacity’s LiveChat and SMS features, a live agent can jump into any conversation at just the right moment. SMS and LiveChat provide agents with chat history and support, so they can confidently pick up the conversation right where Capacity left off. Capacity’s LiveChat is integrated with the Knowledge Base, Guided Conversations, and Helpdesk features, providing another element of a holistic support experience.