TrustRadius: an HG Insights company

Cart.com

Score8.9 out of 10

2 Reviews and Ratings

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What is Cart.com?

Cart.com is an e-commerce-as-a-service platform designed to help brands accelerate online growth. Cart.com offers a comprehensive and growing set of integrated ecommerce solutions—including online store software, digital marketing services, fulfillment, financial services, and customer service capabilities—so brands of any size can work with a single partner to access the same capabilities as the world’s largest ecommerce companies.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Cart.com has to offer, as determined by TrustRadius' reviewers.
Based on 2 ratings of Cart.com's features
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Top Performing Features

  • Branding

    Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

    Category average: 7.7

  • Mobile storefront

    Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

    Category average: 7.9

  • Product variations

    Products with variations or configurable options are easy to list and easy to browse.

    Category average: 8.1

Areas for Improvement

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.5

  • Website integration

    Integrates with an existing company website or blog.

    Category average: 8.2

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.6

Most Frequent Users

Top 3 industries using Cart.com
Based on HG Insights installation data
View all Reviews
#1 most frequent

Manufacturing

33.3%

3 installations of 9

#2 most frequent

Retail Trade

22.2%

2 installations of 9

#3 most frequent

Professional, Scientific, and Technical Services

11.1%

1 installation of 9

Reviews

What users are saying about Cart.com.
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Been using Cart.com for over 4 years and love the mult store platform

Incentivized
Verified User
C-Level Executive in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

We use it as our eCommerce platform, inventory management, and for tracking our KPIs.

Pros

  • Multi store eCommerce platform is the best part about Cart.com.
  • Pricing is a super high value and rewards you as you grow.
  • Free templates are attractive.
  • The Rule Engine feature is very powerful and we use it a lot.

Cons

  • The integrations are good, but not great. Shopify is really good at integrations.
  • Tech support is fairly slow and it can take several days to a week to get a simple question answered.
  • Stronger reporting. It hasn't changed in the last 4 years.

Return on Investment

  • The pricing model is a great value adding to our bottom line.
  • Our inventory management is accurate and easy with the multi-store pulling into the same dashboard.

Alternatives Considered

Shopify, BigCommerce, Volusion and Magento Open Source

Other Software Used

QuickBooks Online, monday.com, Katana Manufacturing ERP