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Catalyst CSP, now part of Totango

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What is Catalyst CSP, now part of Totango?

Catalyst is a Customer Success Platform (CSP), from Catalyst Software in New York. Catalyst integrates with an existing tech stack to provide a centralized view of customer data that Customer Success Managers can use to proactively take actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.

Categories & Use Cases

Media

Screenshot of Unlock growth through better managed renewals and upsells, and automate where it matters to keep CSMs focused on strategy and relationships.
Screenshot of Support day-to-day workflows across the CS team
Screenshot of Easily define and report on key insights and trends for visibility and data-driven decisions.
Screenshot of Scale repeatable processes to drive value for your customers.
Screenshot of Identify risk and intervene early to prevent churn.
Screenshot of Consolidate the customer data CSMs need and segment customers in seconds.

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Screenshot of Unlock growth through better managed renewals and upsells, and automate where it matters to keep CSMs focused on strategy and relationships.