TrustRadius Insights for Centrical are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Creative Solutions: Users appreciate that Centrical offers creative solutions that address different types of operational phases. The platform's deep level of customization and pre-built content is highly valued by new admins, allowing for quick implementation. Some users feel that the variety of gamification features and nice UX/UI in Centrical provide a great way to help staff own their performance and get rewarded for it.
User-Friendly Interface: The simplicity and user-friendliness of the platform are highly praised by reviewers. They find Centrical easy to use and navigate, with a seamless user interface. The software's nice interface quickly shows possibilities, making it intuitive for end-users.
Engagement Boost: Companies have experienced increased engagement among employees since implementing Centrical. Users appreciate how the platform keeps colleagues connected through featured content, Kudos, and company communication, especially in a work-from-home environment. The gamification aspect of Centrical is highly valued, as it keeps agents up to date with their metrics and rewards them for their performance.
We started using Centrical in 2016, when it was still called GamEffective. Part of our company strategy for learning and development is to ensure we enable a learner-centric experience for our collaborators. We were looking for employee engagement and Centrical has been instrumental to achieving this. We use it daily to gamify our learning programs. We were able to transform our new hire orientation into one that incorporates a compelling narrative and game elements to make our content curation more effective and appealing to learners, especially those we get today who are highly visual, technology-oriented, and hands-on.
Pros
User-friendly platform for both admins and end users
Scalable and compatible with desktop, laptop, tablet, and mobile devices
Strong customer success team behind their product
Cons
Integration with more platforms through API
More in-depth support articles at their database for narrative config/design
More plug and play narrative options for beginners
Likelihood to Recommend
It is appropriate and I am sure it will meet your organization's needs if you are looking for an end to end Learning Management System, where you can design and upload content for your different programs. Centrical is also highly recommended if you are looking to gamify programs. Another strong point is performance management as it allows for real-time KPI information and analysis and for some precision on-demand learning. It does not have a plug and play course catalog, so it isn't a solution if you are looking for a catalog of courses for employee development.