TrustRadius Insights for Certa are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Highly Editable Solution: Users have praised the solution for being highly editable, with multiple reviewers mentioning that the team listens to their needs and provides a proposal based on those needs. The ability to customize the solution has been highlighted by several users, making it a valuable feature.
Effective Communication and Timely Responses: Many users have commended CERTA for its high levels of effective communication and timely responses. Reviewers have mentioned that the team shows empathy towards their needs and promptly answers any questions or concerns they may have. This level of responsiveness has been greatly appreciated by users.
Straightforward Terminology and Easy-to-Understand Philosophy: Several reviewers have found CERTA's terminology and philosophy to be straightforward and easy to understand. This simplicity allows users to easily map workflows and logic to their desired solutions. The clear language used by CERTA has made it easier for users to navigate through the platform effectively.
We were looking for an easy way to manage tasks, contracts and jobs--overall project management. We wanted a program that would keep all parties in the loop of a project with the click of a few buttons. We did some research on a few programs and Certa was one of the programs we looked into. We knew Certa could do a great job at helping our company get organized from start to finish of a project, that's why we took a closer look into using it.
Pros
It made it easy to onboard suppliers
Internal and external team communication
Fully customizable
Cons
Because it is fully customizable, we felt like there were too many options. Having more of a basic template for like-minded industries would be helpful.
Maneuvering around the app was not as easy as I'd hoped. We have several employees that aren't tech savvy, and it was hard getting them to use the app.
Likelihood to Recommend
Our brief experience with Certa was great overall. We liked the many options it provided, and saw how easily it could help manage our company's needs. However, the app was not as intuitive to work our way through, especially for those in our company that are not tech savvy. The onboarding function was what I was most excited about while using it. The dashboard made it super easy to see the overview of a project and know the next steps that need to be taken, and help get everyone on the same page without having to send emails, calls or texts to give updates. However, when deciding whether to continue with Certa or go a different route, the choice was hard, but he had enough employees struggling and unsure on the app that made the end decision.