Change requests repository
Cat avg: 8.4
Top Performing Features
Policy and contract enforcement
Cat avg: 7.9
ITSM reports and dashboards
Cat avg: 8.2
ITSM collaboration and documentation
Cat avg: 8.3
Worst Performing Features
Expert directory
Cat avg: 7.9
Self-service tools
Cat avg: 8.3
Service restoration
Cat avg: 8.2
ChangeGear Service Desk Features from Reviews
Incident and problem management
Streamlining ticketing and service restoration processes
6.4-24%
Organize and prioritize service tickets
Category average: 9
Expert directory
Category average: 7.9
Service restoration
Category average: 8.2
Self-service tools
Category average: 8.3
Subscription-based notifications
Category average: 8.5
ITSM collaboration and documentation
Category average: 8.3
ITSM reports and dashboards
Category average: 8.2
ITSM asset management
Managing all IT assets and enforcing policy rules
7.5-9%
Configuration mangement
Category average: 8.6
Asset management dashboard
Category average: 8.1
Policy and contract enforcement
Category average: 7.9
Change management
Ensuring standardized processes for making changes to IT infrastructure
7.3-13%
Change requests repository
Category average: 8.4
Change calendar
Category average: 8.5
Service-level management
Category average: 8.6
ChangeGear Service Desk Features from the Vendor
Additional Features
Vendor-contributedPersona-based Dashboards
Single Platform with fully-integrated ITSM modules
Built-in ITIL Processes
Codeless Customizations
Flexible Licensing
SaaS or on-Premises
Easy to Implement with Seamless Upgrades