Powerful CRM but customer service nightmare
Use Cases and Deployment Scope
Chime CRM is undeniably powerful, among the most robust platforms available. However, it falls short in the customer service department, ranking poorly compared to other major brands from my experience. My personal experience has been riddled with numerous issues, ranging from difficulties setting up LSA leads to ongoing billing problems. The process of getting LSA leads initiated was agonizingly slow, as three different individuals in the same position were responsible for building my ads. Frustrated by the delays, I took matters into my own hands and had my ads up and running before Chime even released their version. Billing has been a recurring nightmare, despite my repeated requests to downgrade my dialer package. I continue to be charged for the higher package, and although they claim to investigate the issue, no resolution has been found. It's disheartening that a product with such potential is tarnished by abysmal customer service.
Interestingly, this sentiment is shared not only by me, but also within real estate mastermind groups on Facebook from my experience. The consensus is clear: Chime's product may be solid, but it is unfortunately coupled with subpar customer service.
Pros
- website
- listing promotion
- add ons
Cons
- customer service
- costumer service
- follow through
- Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up
Most Important Features
- website
- listing promotion
Return on Investment
- Good crm
- dialer
- being overcharged multiple times
- They dont do refunds just credits
Other Software Used
Sierra ILS, Follow Up Boss
