ChowNow Reviews & Insights

Score8.5 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for ChowNow are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users have found the ChowNow platform to be straightforward and easy to navigate, with a user-friendly interface. They have praised the intuitive dashboard and seamless integration with their websites. The tablet interface has been described as sleek and user-friendly.

Efficient Menu Updates: Users have praised ChowNow for its convenient menu update features, which make it easy for businesses to keep their menus up to date. They have also found it easy to make changes and adjustments once the platform is up and running.

Responsive Customer Support: The customer support team at ChowNow has been highly regarded by users, who find them helpful, responsive, and better than other third-party services. Users appreciate the direct access to customer email addresses, which allows for effective communication and building customer relationships.

Reviews

2 Reviews

ChowNow review after 8 years of use!

Rating: 8 out of 10

Incentivized

December 21, 2022

Use Cases and Deployment Scope

We are an experienced user of the ChowNow platform, using it here at our location for 8 years. ChowNow provides us with a simple and effective tool, providing our guests with online ordering. Using this we are able to offer a simple way for our customers to interact with our menu and drive repeat business. The information gathered helps us keep customers returning.

Pros

Simple online ordering
Unique mobile ap for us to showcase our menu
email campaigns designed for repeat business

Cons

Better structure of Pizza menus to ease 86 toppings
The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Likelihood to Recommend

The ChowNow platform is rock solid with daily use. It is easy to set up and train new staff. Lower pricing with competitors is the only reason for the 8 of 10

Kent Garbers

president in Sales at Frankie's Chicago Style (11-50 employees)

Vetted Review

8 years of experience

View profile

ChowNow is my single most preferred ordering channel at my restaurant

Rating: 9 out of 10

Incentivized

December 17, 2022

Use Cases and Deployment Scope

We use ChowNow to sell in house made snacks to the public. Per day we receive 20-40 customer orders of either in store pickup or local delivery (facilitated through doordash). The platform helps us connect with more customers, receive more orders, all at a much lower cost than other "3rd party ordering platforms"

Pros

menu updating
receiving customer data
adding photos to our menu
submitting refunds/adjustments to customers

Cons

provide more visibility into the delivery driver status (i.e. map of delivery driver, name, phone number of driver)
ability to easily download order information (top selling items, orders by time of day analysis
ability to see metrics online on the ChowNow portal

Likelihood to Recommend

ChowNow is very well suited for restaurants and cafes. Its a very strong competitor to "3rd party apps" like UberEats, doordash, grubhub, etc. so if you use any of those -- look into ChowNow. It may be less appropriate for fine dining establishments were timing (of delivery driver; or customer pickups) is extremely important to preserve food quality.

Verified User

General Manager in Corporate (1-10 employees)

Vetted Review

23 years of experience