Cin7 Orderhive Reviews and Ratings

Rating: 3.1 out of 10

Score

3.1 out of 10

Community insights

TrustRadius Insights for Cin7 Orderhive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable Solution: Several users have mentioned that Orderhive's Plus, now called Enterprise, solution is highly customizable. They attribute this customization as a key reason for selecting this vendor for their ecommerce business. They appreciate the ability to tailor the software to their specific needs and mention that although there was significant due diligence involved in understanding the features and determining necessary customizations, they found it worthwhile.

Ease of Use: Many users have praised the ease of use of Orderhive. They find the platform intuitive and user-friendly, which greatly helps with day-to-day operations. Specifically, they like how all sales channels are unified in one place, allowing them to efficiently track and process sales.

Responsive Customer Support: The customer support provided by Orderhive has received positive feedback from multiple users. They report that the support team is responsive and helpful in addressing inquiries and resolving any issues faced. Users also appreciate the option to raise tickets and receive timely assistance when needed.

Reviews

7 Reviews

Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management

Rating: 3 out of 10

Incentivized

October 17, 2023

Use Cases and Deployment Scope

Cin7 Orderhive is being sunsetted and rightly so. I started using this system as a multichannel inventory management system 3 years ago. In the beginning it worked well for me. As time went on there were many bugs for example it's main function is inventory management and it would constantly over sell items. It took a while to find out why they weren't reporting the correct information. Then they told me it was my responsibility to resolve it with the channel. I'm not a tech guy, but it went down hill from there.

In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.

Pros

Fees charges exactly when due. they do that well

Cons

Lifetime account rep lasted for a year
Channel integration not always connecting
Overselling items is a huge issue for me

Likelihood to Recommend

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

Verified User

Project Manager in Sales (1-10 employees)

Vetted Review

3 years of experience

Orderhive Meets All of Our Companies Needs

Rating: 10 out of 10

Incentivized

July 25, 2022

Use Cases and Deployment Scope

Our company was looking for a solution to connect all of the different systems we had and facilitate the flow of orders and shipping information between those systems. Orderhive has been an outstanding partner in addressing our needs, implementing solutions, and integrating our disparate systems into one cohesive environment. Our implementation required integration to a system that was not yet available with Orderhive and they stepped in and created that integration for us so that we could proceed with the implementation without having to compromise connectivity to one of our key systems.

Pros

Responds to inquiries and reported issues
Easy to use and intuitive user interface
Access to logging information for troubleshooting integration issues

Cons

Feature requests could be implemented quicker
Some of the newest user interface additions could be clearer

Likelihood to Recommend

Orderhive is a great match for companies looking to connect a variety of cloud-based systems together in a single easy-to-use interface. Having a single location that can be used to manage the different aspects of the business is efficient and helps to reduce mistakes.

Joseph Markman

Systems Administrator in Information Technology at Water Safety Corporation (1-10 employees)

Vetted Review

2 years of experience

Great inventory managment system for an accesible price wwith great customer support

Rating: 10 out of 10

Incentivized

July 13, 2022

Use Cases and Deployment Scope

We use it for inventory and order management.

Pros

inventory management
order management
product management
receiving inventory and shipping

Cons

shipping, I would like to be able to handle returns more easily.
I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Likelihood to Recommend

It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.

Giannina Branda

Supply Manager in Product Management at Lanhtropy (1-10 employees)

Vetted Review

Customer Support Team Outstanding!

Rating: 10 out of 10

Incentivized

June 17, 2022

Use Cases and Deployment Scope

Thank you to both Kunal and Sujan from the OrderHive Support Team for invaluable support as I learn how our systems integrate and communicate with one another, and for helping solve issues through escalations or explanations.

Pros

Raise Tickets
Assist with timely customer support
Explain integration
Solve Problems

Cons

Price Structure

Likelihood to Recommend

Having support chat that is able to assist for questions small or large has been invaluable as a new employee transitioning into a new role at a new company. Thank you to the customer support team for their assistance in this transition and for keeping the business healthy and moving forward.

Verified User

Manager in Product Management (11-50 employees)

Vetted Review

Very good tool and excellent Support

Rating: 10 out of 10

Incentivized

May 25, 2022

Use Cases and Deployment Scope

It has helped tremendously with price changes during this time of severe supply chain issues. The system is intuitive and easy to use. it is developing all the time, it gets better and better - I would love to see more options for POS that are Orderhive owned rather than third parties.

Pros

Customer support
Easy to use, help a lot on the day to day operations
I like the unification of all sales channels the most. The ability to track and process sales from one place is great.

Cons

Reports are something that is good to work on so that we can do more in-depth analysis.

Likelihood to Recommend

The strong integration with Woocommerce and Quickbooks and the easy-to-use workflow. Wonderful system and extremely good customer service. They are answering by chat directly inside the system, and help you out. The system itself is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company.

Kim Moeller-Nielsen

Vice-President in Product Management at New Shape (51-200 employees)

Vetted Review

1 year of experience

Be extremely cautious of Orderhive, poor service, poor software and poor results

Rating: 1 out of 10

Incentivized

November 4, 2020

Use Cases and Deployment Scope

Orderhive was implemented with the belief (supplier promises) that it would automate and save time in the customer order management from our web platforms, manage our inventory and warehouses, manage our suppliers, integrate and automate our eCommerce shipping and integrate with our accounting software. Unfortunately, it does a mere fraction of what was promised and has taken enormous amounts of time from myself and other staff members in dealing with all of the dysfunctional issues. It actually cost us more time instead of the promised time saving and currently, most of the time taking tasks must still be done manually.

Cons

Customer service is the worst we have ever experienced.
Completing promises.
Doing tasks on time.
Providing software that functions as promised.
Extremely poor onboard training (impatient and arrogant).

Likelihood to Recommend

Their promises are empty and not kept. Their customer service is arrogant, rude and totally unhelpful. We paid $5000 up-front for a system that was going to automate our processes and save us lots of time, in fact, has been the total opposite, it has consumed ridiculous amounts of our time dealing them to get any sort of basic functions working while being abused by their "customer service". Now after 4 months some basic functions work but none of the time-saving automation works, they REFUSE to refund our money and continue to be unhelpful, rude and abusive!

Martin Trygve Olsen

Managing Director in Corporate at Aussie Surf Products (1-10 employees)

Vetted Review

1 year of experience

View profile

Please, Be Cautious of Orderhive

Rating: 1 out of 10

Incentivized

April 22, 2019

Use Cases and Deployment Scope

We planned for Orderhive to be implemented in the e-commerce department of one of the businesses that I consult with. The department at that business was, at the time, using an archaic, industry-specific ERP system, that was holding the business back from growing. After comparing a range of vendors, we selected Orderhive due to the ability for it to be customized to suit our business.

Pros

Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

Cons

The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.
Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view.
However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations.
It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.
2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.”
Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers.

Likelihood to Recommend

It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. <span style="letter-spacing: -0.15px; word-spacing: 0.35px;">There are many other providers out there that have much more advanced features than what Orderhive offers. The “customisability” of Orderhive is certainly attractive - but this only makes sense when all else is equal - if they can not deliver on anything, then they can promise everything that you ask for.</span>

Myles Condon

Ecommerce Consultant in Information Technology at buiilt (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Please, Be Cautious of Orderhive

Rating: 1 out of 10

Incentivized

April 22, 2019

Use Cases and Deployment Scope

Pros

Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

Cons

The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.
Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view.
However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations.
It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.
2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.”
Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers.

Likelihood to Recommend

Myles Condon

Ecommerce Consultant in Information Technology at buiilt (1-10 employees)

Vetted Review

1 year of experience

View profile