TrustRadius: an HG Insights company

Cisco Communications Outsourcing

Score8.8 out of 10

13 Reviews and Ratings

What is Cisco Communications Outsourcing?

Cisco offers communications outsourcing.

Categories & Use Cases

Affordable and Resourceful Communications Tool for Businesses

Use Cases and Deployment Scope

Cisco Communications Outsourcing provides a consistent worldwide support, where individuals and businesses communicate to share insights and keep their business moving.Further, Cisco Communications Outsourcing offers a unified messaging solution, that increases the efficiency of business collaboration. The audio calls and recording are also incorporated in Cisco Communications, with the video conferencing support.The inclusion of other items such as calendar increases the credibility of time management.

Pros

  • Calendar incorporation brings time management
  • Instant messaging and this covers the global market.
  • Outstanding communications environment for innovations.

Cons

  • Cisco Communications is a competent brand, hence, price for deployment is an issue.
  • Cisco Communications functions poorly in some Android devices, hence, compatibility is a factor.
  • Cisco Communications has other efficient collaboration means.

Most Important Features

  • Supported Audio and Video Conversations for online meetings.
  • Reliable texting features, which are speedy and cheap.
  • Excellent Calendar integration or coordination.

Return on Investment

  • Affordable tool for universal communication within and outside the business.
  • Unified messaging brings collaboration and innovations.
  • The sharing of insights brings better market segmentation and understanding.

Telecommunications flexibility

Pros

  • Setting up IVRs
  • Making sure equipment is working properly
  • Training key employees on the systems

Cons

  • VoIP integration
  • Multi-language compatibility
  • Device upgrades

Return on Investment

  • Ability to increase outbound calls per day
  • Reduction in missed calls
  • Greater call-handling efficiency

Alternatives Considered

TeleWare IP Telephony and Unified Communications, 3CX Phone System and AT&T Communications Outsourcing

Other Software Used

NetSuite, iCharts for NetSuite, Adobe Analytics