Cisco Desk Series Reviews & Insights

Score8.5 out of 10

113 Reviews and Ratings

Community insights

TrustRadius Insights for Cisco Desk Series are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive Interface: Users have praised the intuitive interface of Webex meetings, noting how it streamlines collaboration processes and simplifies the process of joining video meetings. This user-friendly design has made it easier for teams to navigate through different features seamlessly.

Reliability and Ease of Use: Many users have highlighted the reliability and ease of use of Webex meetings, emphasizing its seamless integration into various work environments. The consistent performance and straightforward functionalities contribute to a hassle-free meeting experience for users across different settings.

High-Quality Video and Audio Performance: The high-quality video and audio performance of Webex meetings has been commended by users for significantly enhancing their overall meeting experience. The clear visuals and crisp sound quality ensure effective communication during virtual conferences, creating a more engaging atmosphere for participants.

Cisco Desk Series Reviews

36 Reviews

Cisco Desk Series Review

Rating: 9 out of 10

Incentivized

February 25, 2025

Use Cases and Deployment Scope

So our staff is distributed all over Germany and sometimes all over the globe. So we have many virtual conferences and if you have a small screen, it's very exhausting to review all these video sessions. So the Desk Pro has a large stream and excellent audio quality. So I enjoy quality and it's not so exhausting to follow on meetings and it's a better picture and video, audio quality. And of course if we have negotiations now with clients, with partners, I'm more present in the room.

Pros

So the product, you can use WebEx conferences as well as Microsoft Teams conferences. This is very good because in the past it was only built for WebEx, WebEx platforms but since a couple of months it's certificated for Microsoft Teams as well because many clients and partners have changed their collaboration platform and team Microsoft Teams is the most common platform in the business world today.

Cons

So the quality of the surface of the panel for the volume and all this stuff could be better. So there is the louder button stick sometimes and it's becoming very loud, but I can't do it less. Then I need to switch off the whole system because So loud. Yeah, so the logical function is perfect, but the physical surface and all this stuff could be better.

Likelihood to Recommend

The other advantage of the product is that you could use it as a conference system as well as a screen for your PC. So I'm working with three screens and one of these screen is the Desk Pro, so I do not need another screen. So it's saving space in my desk and it's high quality. So this is the plus function.

Verified User

Team Lead in Sales (10,001+ employees)

Vetted Review

Reseller

1 year of experience

Nice Device!

Rating: 9 out of 10

Incentivized

February 15, 2025

Use Cases and Deployment Scope

We use it in smaller meeting rooms or as a personal system. So you can connect easily to Cisco meetings or make a Cisco one on one call, with the person you need. Very helpful is the option to create a Weblink. In some rooms we’re using the desk pros with hot desking.

Pros

Screen
Camera
set as personal system

Cons

Little bit heavy
Change the positon

Likelihood to Recommend

- small meeting cabins good
- as a system for a big meeting meeting room and on a steel stand is really not a good idea
- it’s a really good upgrade for the old DX80 system
- the system should be not so heavy, so we can easily change the position

Verified User

Executive (10,001+ employees)

Vetted Review

7 years of experience

Cisco Desk Series mini

Rating: 10 out of 10

Incentivized

February 13, 2025

Use Cases and Deployment Scope

We use it on personal devices or the Cisco Desk Series for smaller rooms at the offices across the organization. The desk mini works wonders, but the config side of things should be available on the actual system instead of logging into a browser to alter some information.

Pros

Small meetings
Good video and audio

Cons

Have Miracast without having a Ethernet cable installed
The config portal directly in the system

Likelihood to Recommend

I use it daily and it helps to have good audio and video

Verified User

Administrator in Corporate (1001-5000 employees)

Vetted Review

3 years of experience

Cisco Desk Series Review

Rating: 8 out of 10

Incentivized

November 15, 2024

Use Cases and Deployment Scope

We use the product to connect internally and externally. That helps us with bridging the divide between distance. So I'm in a remote part of Australia and I'm able to connect and collaborate with people all over the world.

Pros

I think it's best in class in terms of its quality
The ease of use is up there as well

Cons

My biggest gripe with the Desk Pro is that using it as a monitor, the response rate is slow. So that can be not great.

Likelihood to Recommend

I think it's best suited for a small little one person conference room where you're just making video calls. It's less suited to someone at home that uses it as their primary monitor for working.

Christian Farre

CTO in Information Technology at SPACERA (1-10 employees)

Vetted Review

Reseller

15 years of experience

Cisco Desk Series does the job well

Rating: 9 out of 10

Incentivized

November 12, 2024

Use Cases and Deployment Scope

We use Cisco Desk Series devices for small shared office spaces, and also for doctors to remote dial in to regional hospitals. The far end camera control to enable the clinicians to zoom in to see patients injuries or conditions is extremely helpful in performing diagnosis, especially in parts of Australia where there are no doctors available locally in some remote places.

Pros

Large TelePresence Screen
Great camera
Ability for Far End Camera Control

Cons

HDMI port can only be used for display of shared content

Likelihood to Recommend

Well suited for desk based installations

Wayne De Nardi

Senior Manager SA Digital Telehealth Network in Information Technology at SA Health (5001-10,000 employees)

Vetted Review

4 years of experience

View profile

Cisco Desk Series Review

Rating: 10 out of 10

Incentivized

June 10, 2024

Use Cases and Deployment Scope

These are the desk phones that we have laid out at everyone's desks between our corporate offices, our nuclear pharmacies, our distribution centers. They're placed in areas of importance, especially when it comes to our nuclear areas. There has to be a dedicated phone within there that could reach out in case anything was to happen. So that way we can get emergency services in. So it's way of being able to do business as well as making sure that everyone building is still safe so that way they can still call out for emergency services.

Pros

It gives the added function of having multiple lines we can set up called pickup groups or music on hold, so that way it best suits whatever facilities need to have. We can set that up and it works for them on different types of phones. We also have, since Covid, everyone has gone home to work from home and we have our knock who needs to reach out in case of anything. So they needed to have VPN capabilities. So our older models of the 7942s have VPN capabilities for them to be able to also work from home.

Cons

The handset switch breaks very easily, especially the amount of times picking up and putting down the phone. And if you get off of a really bad call that anger hangup does not do well.

Likelihood to Recommend

Where it's well suited, I kind of covered this earlier with our different areas, being able to call out to emergency services, be able to accept phone calls from all the different patients that need to have their medications. And with some of the medications it has an hour from compounding to delivering before it expires. So having that desk phone is very key to making sure patients are getting their needed medications or it's not so suited. I don't think that there really is a place where it's not suited because you need a phone to be able to do business.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Cisco Desk Series review

Rating: 9 out of 10

Incentivized

June 4, 2024

Use Cases and Deployment Scope

I use the Cisco Desk Series Pro device at home in my office when I work remotely. It allows me to collaborate with other individuals who are either in the office or remote.

Pros

Video collaboration
Sharing of the desktop
Audio and Video calls when collaborating with other individuals

Cons

The size of the unit is big and requires a lot of desk space
It monitors and reports environmental data on my home office

Likelihood to Recommend

The new unit is well suited to collaboration and I am able to use it as a monitor for my desk as well.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

8 years of experience

Cisco Webex Desk Pro - (If you know, you know)

Rating: 10 out of 10

Incentivized

March 19, 2024

Use Cases and Deployment Scope

I use the Cisco Webex Desk Pro several times a day for Webex, Teams, and Zoom meetings. Very versatile, easy to use. One button to push to enter my meetings is priceless. Easy interface to navigate, and the quality is outstanding. The touch interface and whiteboard feature are very helpful to sketch ideas and mark up docs.

Pros

Ease of use.
Great audio and video quality.
Versatility. I can use it standalone or as an extra display.
It looks awesome.

Cons

The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
At entry, the price was a bit high. I haven't bought one recently.
More backgrounds would be nice.

Likelihood to Recommend

With remote work, COVID, etc., we had a need to conduct interviews while social distancing. This device works perfectly to remove the "techie" portion of joining a meeting from an end user. It's as simple as pressing a big green join button. Hanging up is just as easy. I will say that it works best when registered to the Webex control hub.

Eric Breeden

Sr VoIP Engineer in Information Technology at BWX Technologies (5001-10,000 employees)

Vetted Review

3 years of experience

Very effective and easy to use.

Rating: 8 out of 10

Incentivized

March 19, 2024

Use Cases and Deployment Scope

I have and use a number of different video conference devices and applications at my desk. The CCisco Webex Desk Pro is, by far, the device I choose over the others. It's simple, easy to use, with high quality video and audio. I particularly like the touchscreen speed dialing for calling other users and the ability to add multiple people to the collaboration. The white board capability is particularly useful for sharing ideas and in promoting working sessions where everyone can "step up to the whiteboard" and add their ideas.

Pros

Very good high quality video and audio
Ability to whiteboard and share ideas
Touch screen calling

Cons

The device also doubles as a display screen for my computer. It can be annoying to have to reach over the desk and use the touch screen to switch between displaying PC driven content and using it as a video conferencing system.

Likelihood to Recommend

People needing a single high quality device that handles Webex, Microsoft Teams, and other video collaboration systems will find it very useful.

Verified User

Vice-President in Professional Services (1001-5000 employees)

Vetted Review

Reseller

1 year of experience

Cisco Desk Series experience

Rating: 9 out of 10

Incentivized

February 9, 2024

Use Cases and Deployment Scope

I use it as personal device link by USB-C to my PC. It’s perfect to join meetings with my own PC or to join direct Webex Meetings.

Pros

BYOM
Integrated in control hub
Whiteboard for brainstorming
Integrated docking station for other accessories

Cons

Pricing
Wireless charging for mobile phone
Becoming thinner

Likelihood to Recommend

It’s great to use as personal device for BYOD.

Verified User

Contributor in Engineering (201-500 employees)

Vetted Review

2 years of experience

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Video reviews

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Cisco Desk Series Review

Rating: 10 out of 10

Incentivized

June 10, 2024

Use Cases and Deployment Scope

Pros

It gives the added function of having multiple lines we can set up called pickup groups or music on hold, so that way it best suits whatever facilities need to have. We can set that up and it works for them on different types of phones. We also have, since Covid, everyone has gone home to work from home and we have our knock who needs to reach out in case of anything. So they needed to have VPN capabilities. So our older models of the 7942s have VPN capabilities for them to be able to also work from home.

Cons

The handset switch breaks very easily, especially the amount of times picking up and putting down the phone. And if you get off of a really bad call that anger hangup does not do well.

Likelihood to Recommend

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

8 years of experience