TrustRadius Community Insights for Cisco Intersight are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 8 reviews | Last Published April 23, 2026
This product overview synthesizes insights from 8 recent reviews focusing on Cisco Intersight's API integration capabilities. Cisco Intersight aims to provide a platform where organizations can integrate third-party applications and data sources via its open API. While a slight majority (4 out of 8) of reviewers report actively utilizing the API for integrations, a significant minority (2 out of 8) indicate a lack of familiarity with its API features. Successful integrations include incorporating Terraform workflows, Grafana dashboards, and PowerShell scripts. The impact of these integrations varies; some users have successfully streamlined build processes with Terraform, while others are in the early stages of exploring integrations, such as with ServiceNow, or are struggling due to limited internal expertise. This suggests that while Intersight offers potential for integration, realizing that potential depends heavily on an organization's existing skill set and integration roadmap.
Pros
Open API enables integration with third-party applications like Terraform and Grafana
Facilitates automation of infrastructure management tasks through API integrations
Potential for streamlining build processes by incorporating Terraform workflows
Cons
Integration success heavily reliant on internal expertise
Some users lack familiarity with Intersight's API capabilities
Integration with specific tools like ServiceNow is still in early stages for some users
From 8 reviews | Last Published April 23, 2026
API integration
4 mentions
Why it matters:
Half of the reviewers (4 of 8) mention using Cisco Intersight's API to integrate with other applications and data sources. These integrations include incorporating Terraform workflows into server profile build processes and using Grafana to scrape API data. However, the specific impact of these integrations is not consistently detailed across the reviews.
“We have been able to integrate Terraform workflows into our domain and server profile build processes.”
Lack of API knowledge
2 mentions
Negative reviews mentioned by 2 reviewers
Why it matters:
Two of the eight reviewers express a lack of knowledge or experience with APIs, which hinders their ability to fully utilize Cisco Intersight's integration capabilities. One reviewer specifically requests training resources from Cisco to address this knowledge gap. This suggests that while the API is available, user expertise is a barrier to adoption for some.
“Unfortunately, as a data center admin, I completely lack the knowledge about API. I would like a training course via YouTube from Cisco on how to use API to manage Cisco Intersight. If possible, several videos from the beginning for beginners.”
Cisco Intersight provides an open API that allows integration of third-party applications. Has your organization been able to connect applications and data sources into a single platform with Cisco Intersight? If so, what impact has this had on your organization?
From 8 reviews | Last Published April 23, 2026
Summary
This report synthesizes 8 recent reviews to assess how organizations are using Cisco Intersight's open API to integrate third-party applications and data sources. Reviewers report mixed experiences with API integration. While 4 of 8 reviewers mention using the API for various integrations, 2 of 8 reviewers express a lack of knowledge regarding API usage. The integrations mentioned include Terraform workflows, Grafana, and PowerShell. The reported impact of these integrations varies, with some reviewers successfully incorporating Terraform into their build processes. However, others are either just beginning to explore integration possibilities, such as with ServiceNow, or are facing challenges due to a lack of internal expertise.
“We have been able to integrate Terraform workflows into our domain and server profile build processes.”
Lack of API knowledge
“Unfortunately, as a data center admin, I completely lack the knowledge about API. I would like a training course via YouTube from Cisco on how to use API to manage Cisco Intersight. If possible, several videos from the beginning for beginners.”
We use Cisco Intersight to manage the UCS servers. It solves the problem of managing multiple data centers via one management solution.
Pros
It solves the problem of managing multiple data centers via one management solution
Easy to install
Easy to use
Easy to explain the customer the benefits
Cons
I would like to improve the software quality with new updates. I've had a lot of bugs in Cisco Intersight in the past that resulted in the entire environment coming to a halt
Likelihood to Recommend
If a customer has multiple data centers no matter locally or around the world
VU
Verified User
Consultant in Customer Service (1001-5000 employees)
We use Cisco Intersight to manage our UCS and Hyperflex clusters. From Operations and management perspective it's a single pane to centrally manage all our clusters both DC and remote including HX clusters. Deploy, build and manage in single pane.
Pros
Raising Cisco TAC cases
Deploy HX clusters
Build HX clusters
Centralised Service profiles
Cons
Downloading software directly with 1 credentials
Likelihood to Recommend
Deployed multiple HX clusters from 1 single pane with policies.
We have been using Cisco UCS in legacy UMM (UCSM managed mode) for over 13 years. When Cisco released a newer generation of product (Cisco UCS-X), we were steered in the direction of Cisco Intersight Infrastructure Service and domains in Intersight Managed Mode. We use Cisco UCS domains in UMM to give us a single pane of glass of all our servers and domains, even though in UMM the domain is read-only. The base (free) features in Cisco Intersight Infrastructure Service give us all the features we need for our legacy domains (Connected TAC, auto Support Request generation and TAC's ability to extract log files). For the domains that we have built in UMM and then transitioned to IMM, the IMM Transition Tool has been indispensable. We found it easier to transition an existing domain with settings that have been in use for years, than configuring policies and profiles from scratch. We heavily rely on Cisco PowerTool commandlets to extract and configure settings on our UMM domains and service profiles and were concerned that we had to adopt usage of the Intersight API to get feature equivalency. This ended up not being an issue in Intersight Managed Mode, since all profiles (domain, server, chassis, etc) are associated with updating templates for each, and consume policies which can be reused. Being "nudged" to use server updating templates (this is the only option, whereas in UMM and Cisco UCS Central we always used initial templates only) allowed for a high level of standardisation in our footprint.
Pros
Standardising the environment by enforcing use of updating templates.
Show the difference on a profile between what has changed and what setting was last deployed.
Perform bulk deploy operation on profiles (like server profiles).
Policies underpin all settings (e.g. no more defining individual VLANs before being able to use them, or having to clean them up manually when they are no longer in use. You deploy a Domain VLAN policy that states which VLANs are configured on a domain (either standalone) or a domain profile template (if domains profiles are bound to an updating domain profile template).
Cons
It is difficult to spot an added or removed VLAN in an Ethernet Network Group Policy or VLAN Policy. The comparison widget will show you that something has changed, but if you have 100s of VLANs, the difference does not stand out. Workaround: we copy the data out and compare it in a text editor.
If you are transitioning from UMM to IMM, you lose some functionality like vNIC redundancy pairs.
It is not easy to map the UMM version 4.x server firmware version to the equivalent IMM version 5.x firmware version.
It is not possible to configure out-of-band management IP addresses on a per-domain basis. You have to configure these ranges via an IMC Access policy (which contains the IP address range/pool) on the server profile. This leads to "server profile template sprawl" where we have to maintain multiple server profile templates since our domains sit on different ranges, even though the servers are for the most part configured identically.
UCS domains in IMM only support one Ethernet Network Group Policy (VLAN group) per vNIC template.
Likelihood to Recommend
It is highly suited for an organisation pushing for a standardised and centralised configuration of settings using policies, profiles and templates. It is highly suited for customers used to legacy UMM that need to refresh their environment, but instead of deploying them in UMM (which is still possible), to take the time and effort to learn Cisco Intersight Infrastructure Service and IMM as well as familiarise themselves with the differences between UMM and IMM, and the issues in UMM which IMM addresses and improves upon. We deployed in UMM initially then transitioned to IMM with the transition too. I cannot think of a scenario where Cisco Intersight Infrastructure Service would not be suited. Even for small-scale deployments, it provides significant benefits. Maybe if you come from another server vendor management environment, the learning curve may feel steep (e.g. many new concepts and constructs that one has to master).
VU
Verified User
Engineer in Information Technology (10,001+ employees)
Normally most of the times we respond to network data center network issue as reactive manner rather than proactive. Cisco claims that they inform us about abnormal network behaviors in advance before they affect network performance. Also Cisco claims that they can obtain tech-support files through Cisco Intersight but TAC engineers always asks to manually upload tech support files. We have experienced Intersight with Cisco ACI.
Pros
Compliance
Monitoring
Security
Cons
Lack of information how to integrate various Cisco solutions with Cisco Intersight
Improve support across Cisco DC product portfolio
Need updated documents regarding features and usability
Likelihood to Recommend
Uptime is very important for current data centers addition to simplifying support, ensuring compliance and improving security of data center networks. Cisco Intersight covers these in a single GUI dashboard. This tool is very useful in current VXLAN, Cisco ACI deployed data centers where visibility is important and sometimes users and administrators feel new architectures lack of traditional visibility tools where intersight could help.
VU
Verified User
Team Lead in Information Technology (201-500 employees)
