TrustRadius Insights for Cisco ThousandEyes are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simplicity and Speed of Test Configuration: Users have praised the quick and easy process of configuring tests, enabling efficient monitoring setup and streamlined operations. The tool's intuitive interface has allowed users to swiftly identify issues and optimize their testing procedures.
Integration with other apps: Some users have found the seamless integration with other apps to be highly beneficial for their daily tasks, contributing to improved workflow efficiency. This integration has provided a smooth transition between applications, enhancing overall operational effectiveness.
Industry-Leading Monitoring Capabilities: Customers acknowledge the tool as an industry leader in monitoring, offering exceptional visibility across diverse environments for robust network monitoring solutions. Its advanced features have empowered users to proactively manage network performance and address potential issues promptly.
ThousandEyes is used to monitor the network, we well as troubleshoot any issues. By having a glass pane style map of the network, we are able to easily track problems with easy logical troubleshooting and assisting tools that are baked into the system. It has proven to be an invaluable tool that wraps many other products into one clean setup.
Pros
NMS
Troubleshooting
Monitoring
Cons
Snmp integration
Simple troubleshooting tools
Likelihood to Recommend
ThousandEyes is a great addition to the network as a NMS, as well as monitoring service, but there are better tools for more advanced things such as network simulation with NetBeans. While ThousandEyes does a lot of good wrapping several programs into one service, it is not an end-all, be-all option.
ThousandEyes has been a game changer in our retail operations. It gives a real time visibility and valuable insights. Our connectivity team stays sharp to fix problems fast and ensures as smooth experience for our customers.
Pros
We use in every day trying to help the operation team to identify problems and helps develop our team solve them
Cons
We use almost the features and men to identify internet issues.
Likelihood to Recommend
We use it in our days to try to fix problems fast and ensure smooth experience for our customers.
VU
Verified User
Manager in Information Technology (1001-5000 employees)
We use Cisco ThousandEyes to monitor collaboration tools like Webex, Microsoft Teams, and Zoom in an international corporation. The main business problem we address is ensuring good quality in video calls and identifying network issues that can impact the user experience. With Cisco ThousandEyes, we can check network paths, latency, packet loss, and other key metrics to troubleshoot problems faster.
The scope of our use case is mainly to monitor and analyze performance issues related to video conferencing, helping us improve reliability and user satisfaction.
Pros
Synthetic traffic test
Unified communications quality information
Real user experience
Internet insights
Cons
IA features for analyzing data
Event identification
Data correlation
Voice test with more codecs
UDP support for WebEx dynamic test (ongoing)
Likelihood to Recommend
Unified communications real-time analysis is one of the biggest points of the solution. You can see your traffic path and find issues before, during and after the calls. This is very useful for analyzing VoIP and video conferencing problems like in WebEx, Microsoft Teams and Zoom. It helps to see network issues like packet loss, jitter, or latency that can make call quality bad.
Another good use case is checking cloud apps and SaaS services. Many companies use external platforms like Microsoft Azure, 365, Salesforce, or AWS. It lets Networking teams see the network path from users to these services so they can find if problems come from the company network, the internet provider, or the cloud service.
Also, it is good for companies using mix of on-prem and cloud. It shows how traffic moves between different parts of the network, so IT teams can see where a problem happens and fix it faster.
There are different types of agents that we can use in Cisco ThousandEyes. Enterprise agents can be use for a relative big amount of synthetic test. Endpoint agents are install in user PC or MAC laptops to check network quality from the client side. WebEx devices also have built-in agents that help to see performance problems in meetings, making it easy to find what is causing a bad call.
Maybe it's not the best solution if what you want to measure is not HTTPs based or hasn't an API. Also if your scenario is Zoom Rooms, you won't have the same level of integration that it has for WebEx and Microsoft solutions.
We are still evaluating the product but we hope it solves problems related to what happened in the past when users experienced problems and hopefully also alerts us about it.
Pros
Saves us logging into many portals at same time.
Gives views from different angles using different vantage points.
Alerts about things qos and mtu changes which is hard to achieve otherwise
Cons
The time togle window on the top of dashboard could have a feature to add exact start and end time
Likelihood to Recommend
Not suited: for snmp based problem situations like high bandwidth utilizqtion. Suited: situations where using snmp mibs is cumbersome.
Cisco ThousandEyes provides comprehensive network and application performance monitoring, ensuring optimal digital experiences for the business. It identifies bottlenecks, outages, and connectivity issues across internal and external networks, enabling proactive problem resolution and improved business outcomes like enhanced productivity and customer satisfaction to name a few of the main benefits within using it daily. Another business problem it addresses is latency, packet losses and routing problems which all relate to Internet performance monitoring which is necessary for websites, e commerce and the end user experience too. The end to end visability of the performance across the Internet and cloud environments is very important, especially when applications are hosted in various cloud based locations and accessed by users around the world. Lastly, Thousand Eyes does an excellent job when it comes to addressing the need to identify whether the problem lies in the network, the cloud provider or a SaaS application. This helps to enable a faster and proactive approach to problem resolution.
Pros
Bottlenecks
Outages
Connectivity
Cons
Visibility of the internet
Links to Splunk
AI
Likelihood to Recommend
Cloud migrations around mapping dependencies and performances with identifying bottlenecks. Another scenario relates to troubleshooting complex network issues to ensure fast solutions can be actioned and implemented. Furthermore, I really like the real user monitoring which affects all employees or users which is a good used case and scenario where it shines. I also feel reassured that Gartner rates Cisco Thousand Eyes so highly as they are experts in ranking different vendors in the same area or division. The only thing I would want imporved is the ease of the agent deployment which can sometimes need to be refined and tweaked, as well as the cost compared to other vendors out there, however, Cisco's Thousand Eyes does the best overall job. I found the learning curve a bit overwhelming at first, espeicially with the likes of customisation, however, I do value that aspect now.
