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Cisco VoIP PBX (discontinued)

Score7 out of 10

28 Reviews and Ratings

What is Cisco VoIP PBX (discontinued)?

Cisco's VoIP PBX product has reached its end-of-life, and is no longer available for sale.

Categories & Use Cases

Reviews

What users are saying about Cisco VoIP PBX (discontinued).
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The only choice I can think of for any big company

Incentivized
Martin Lostracco
Senior Telecommunications Specialist in Professional Services at Other (501-1000 employees employees)

Use Cases and Deployment Scope

The Cisco VoIP PBX is used across the entire company, from the several headquarters to all the remote sites, either small or big sites. Being in Argentina, the main limitations for the product aren't limitations of the product itself, but limitations related to telecom providers regarding their data link capabilities when using the system for remote branches, but the scope of our use case isn't being limited by those conditions, workarounds are being implemented.

Pros

  • Local routing on remote branches
  • Telephony features flexibility
  • Different endpoint alternatives for all use cases
  • Real integration with other systems or platforms

Cons

  • The cost can always improve, it's a very expensive toy
  • Information availability should be more correctly ordered to avoid the need of personal consultation
  • Some of the traditional telephony system's features aren't quite similar. Before COVID, I would have mentioned this emphasizing and detailing more regarding those features, but now the game has changed, and so has the use of these telephony systems

Most Important Features

  • Deployment flexibility
  • Network equipment compatibility
  • Easy integration with different platforms

Return on Investment

  • Can't provide the loved hard numbers regarding the ROI, but the flexibility from the business point of view regarding a rapid implementation of a new branch or even a headquarter, is a benefit that any solid company should aspire to have these days, and there aren't many options with these capabilities out there.

Alternatives Considered

Avaya OneCloud UCaaS

Cisco VoIP PBX - Time Tested Solution.

Incentivized
Vipul DubeyView profile
Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions in Information Technology at Umbrella Infocare Private Limited (201-500 employees employees)

Use Cases and Deployment Scope

A great solution for Inbound, Outbound call management & communication if deployed correctly. The solution does exactly the job it is designed for. It should be deployed by a Cisco authorized partner. The drawback is that it is costly & much more advanced cloud telephony & collaboration solutions are now available in the market which are much more cost-effective & efficient.

Pros

  • Call management.
  • Internal Voice communication.
  • Multi- Channel voice call availability.

Cons

  • High cost.
  • Cumbersome to implement.
  • Technology is getting old, newer solutions are much more effective & offer better value.

Most Important Features

  • Call management.
  • Internal communication.

Return on Investment

  • Sales enquiries increased by 20%.
  • Revenue increased by 35%.

Alternatives Considered

RingCentral Contact Center, Nextiva VoIP Call Center and Vonage Business Communications

Other Software Used

Zoom, Microsoft Teams, Google Meet

Use of Cisco PBX.

Incentivized
Vitor MagesteView profile
Gerente de produto in Information Technology at Voice Manager (201-500 employees employees)

Use Cases and Deployment Scope

I started working with Cisco PBX in mid-2018, I started a new journey starting to get certified on Cisco Broadworks when the company I work for bought this platform. We work selling licenses to several companies because our scenario meets the demand of multi-tenant. The company had tried other open-source platforms, but we didn't have a satisfying experience. Now we have around 50,000 users on our Cisco PBX.

Pros

  • Simple setup.
  • Scalability
  • Safety

Cons

  • Compatibility with phones from other manufacturers.

Most Important Features

  • Multi-tenant.
  • Scalability
  • Can be installed in the cloud.

Return on Investment

  • Good support.
  • Low compatibility with other manufacturers.

Other Software Used

Webex Contact Center

Best VoIP PBX

mandeep singhView profile
Consultant in Information Technology at Accenture (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco VoIP PBX is also known as Cisco unified communication manager is basically a server, that is used for Cisco endpoint like Cisco IP phone, Cisco voice gateway, etc. This PBX helps us to process the call and route the call. We manage the Cisco VoIP PBX of one of our clients, their PBX has lots of functions, like providing conference to Cisco phone, transfer of call, Adhoc conference, and lots of other functions. In our organization, we help our clients when they face any Cisco phone-related issue.

Pros

  • Handles endpoint properly, like Cisco phone, voice gateway, etc.
  • It's scalable, users can be added in the future, use the internet for calling instead of a traditional analog line.
  • Good voice quality, easy to use.

Cons

  • As I have been working on Cisco VoIP PBX for the last 6 years, whenever there is any slackness, Cisco corrects it by bringing the next version of the product.
  • The only thing I believe can be improved is the log structure, while troubleshooting the issue, logs are a little cryptic, they take a little bit more time to go through.

Most Important Features

  • It's scalable.
  • Third party devices can be integrated with it.
  • Internal calling without paying call changes.

Return on Investment

  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.

Cisco VoIP PBX has all you need, in company or in your way!

Incentivized
Verified User
Manager in Sales (11-50 employees employees)

Use Cases and Deployment Scope

Cisco VoIP PBX is in charge of all our SIP and TDM communications providing internal users with voice and video communications capabilities, not only in the company but also when we are remote or commuting. The solution allows me to use my desk phone for voice and video calls, and my softphone client lets me use these resources wherever I go.

Pros

  • Place audio calls with very good audio quality.
  • Make internal video calls with exceptional audio and video qualities.
  • Integrates my extension with Microsoft teams so I can call anyone in the company direct from my directory.

Cons

  • Consolidate their collaboration application in a single client.
  • Make easy to get reports on calls, made or received.

Most Important Features

  • Reliable
  • Very good audio and video calls quality.
  • Integration with MSFT Teams.

Return on Investment

  • Positive: Reliable and Stable solution.
  • Positive: Quality of our communications has improved.
  • Negative: Endpoints are expensive if you need to growth your installed base.

Alternatives Considered

Grandstream UCM series IP PBXs and Avaya Cloud Office

Other Software Used

Microsoft Teams, NetSuite ERP, Microsoft 365

Usability