Clarabridge is a wonderful program for companies starting out!
Use Cases and Deployment Scope
We used Clarabridge for over 4 years. We used it for our Social Media sites and interacting with our consumers. We handled Facebook, IG and Twitter from CXS.
We stopped using it August 2020 when we converted to another system. We found that CXS didn't handle what we needed it to handle. That included DMs on IG, The program constantly crashing and not being reliable and no real assistance figuring out why we continued to get into Facebook Jail.
Pros
- Organization
- User Friendly for Support
- Ease of Reporting
Cons
- Constant problems with being locked out of our Facebook account.
- Responses not attaching to individual threads
- No IG support
- No IG DMs
- Twitter Support lacking
Likelihood to Recommend
I wouldn't recommend Clarabridge. The support staff that they have really does work hard. I think that if they were able to get the Social Media platforms better integrated and having maybe someone on the inside of FB or IG to help their consumers get around being jailed that would make me give them more than 5 stars.
