Click2Magic Reviews and Ratings

Rating: 7.8 out of 10

Score

7.8 out of 10

Community insights

TrustRadius Insights for Click2Magic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Great and Unique App: Multiple users have expressed their satisfaction with the app, describing it as great and unique. They have found it to be beneficial for their company.

Improved Functionality: Many reviewers have stated that the app's functionality is superior to other live chat tools they have used in the past. They appreciate the app's smooth operation and advanced features.

Efficient Customer Support: Users appreciate the app's ability to seamlessly handle multiple customer chats without any issues. The canned responses feature has been praised for providing prompt replies and efficient customer support. Customers find this particularly helpful in resolving queries quickly and effectively.

Reviews

5 Reviews

Great Product

Rating: 10 out of 10

Incentivized

July 15, 2022

Use Cases and Deployment Scope

Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as many properties as we want. We have retained our customers and improved conversion rates without much effort. We are glad we had chosen the right tool.

Pros

Personalized conversations
CRM integration
Powerful archives

Cons

This customer support software is simple yet effective. It is one of the best productivity tools. Nothing to mention as of now. All the features work well.

Likelihood to Recommend

With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.

Maanav Raj

Digital Marketing Executive in Marketing at MIRAKI TECHNOLOGIES (51-200 employees)

Vetted Review

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We have improved our response time!

Rating: 9 out of 10

Incentivized

July 1, 2022

Use Cases and Deployment Scope

We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.

Pros

Proactive and real-time chat
Quick response time
Great at engineering website visitors and converting them into customers.
Detailed insights

Likelihood to Recommend

This customer support software works perfectly in responding quickly. We can add multiple agents. And it has a mobile application from which chat agents can provide support to customers on the go. Its insights let us make better decisions.

Shaik Imran

Search Engine Optimization Analyst in Finance and Accounting at Shiftwave Technologies (11-50 employees)

Vetted Review

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Best Live Chat Software for Web!

Rating: 10 out of 10

Incentivized

June 28, 2022

Use Cases and Deployment Scope

We use this super live chat to improve our sales. It helps to avoid wait times and have personalised chats to improve sales. As a result, we have captured quality leads and improved conversion rates up to 40%. Now, we can say that we can improve it even more through Click2magic.

Pros

It provides reliable and real-time chat
It is best at capturing quality leads
It provides in-depth insights into business
This live chat app is easy to use and implement. No complexity!

Cons

This live chat app is easy to use and implement. No complexity!

Likelihood to Recommend

There are no specific scenarios to mention where Click2magic is less appropriate. It is well-suited for both sales and support.

Sai Pratyush

Software Developer in Engineering at Tech Mahindra (10,001+ employees)

Vetted Review

2 years of experience

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Easy to integrate and easy to use live chat software

Rating: 10 out of 10

Incentivized

May 31, 2022

Use Cases and Deployment Scope

We use Click2Magic so that we can be available to our customers 24*7 and address their queries or problems instantly in real-time. This live chat app saves time and helped us gain more customers. We have been using this with a scope of improved user engagement, leads, and sales.

Pros

Automated responses
Real-time communication with website visitors
Lead generation
Improved sales

Cons

As of now, it has all the useful features. No cons to mention.

Likelihood to Recommend

It is best suited for sales, marketplaces, and customer support.

Savitri Nayani

Digital Marketing Executive in Marketing at Sanbrains era technologies pvt ltd (51-200 employees)

Vetted Review

1 year of experience

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Best tool for chat!

Rating: 10 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

Earlier I faced problems with other chatbots, so I had to opt Click2Magic, the issues which I thought would be common in any tool, I or my staff never experienced any issues with it. Maintenance is too good.

Pros

Prompt replies to customers
Good maintenance
Time-saving tool

Cons

I didn’t find any con
It worked best for my company

Likelihood to Recommend

It is best suited for companies who give support to their customers who visit the website.

Ramya jamanjyothi

Digital Marketing Intern in Research & Development at Tvisha Technologies Incorporation (201-500 employees)

Vetted Review

1 year of experience

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