ClickSend Reviews & Insights

Score6.1 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for ClickSend are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Straightforward and Easy to Use: Users have praised ClickSend for its straightforward and intuitive user interface, which resembles an email marketing tool. Several reviewers have mentioned that the platform is easy to navigate and use efficiently.

Convenient List Management: Many users appreciate the convenience of ClickSend's list management feature, allowing them to upload lists of numbers in CSV format. This enables users to add multiple recipients at once, saving time and effort.

Effective Campaign Management: Reviewers have found ClickSend's campaign management capabilities highly effective. They value the ability to generate quick campaigns, save templates with URLs, schedule messages for specific dates and times, and track campaign performance through analytics. This comprehensive set of features allows users to optimize their SMS messaging strategies effectively.

ClickSend Reviews

7 Reviews

ClickSend delivers great mail and great value

Rating: 10 out of 10

Incentivized

May 4, 2022

Use Cases and Deployment Scope

I needed a clearinghouse of sorts to send personalized letters and postcards to leads and clients and I was looking for a way to automate the process through my CRM. Thankfully ClickSend came along and integrates beautifully with ActiveCampaign and provided a solution for me. I sent a couple of test pieces to myself and they arrived fast and in good condition with good quality print/ink. Overall, I am very happy with the process.

Pros

MAil postcards
Mail Letters
SMS Campaigns
customer service

Cons

not much, I am very happy with their products that I use

Likelihood to Recommend

I have used mostly the mailing feature and have used it for onboarding new clients, birthday campaigns, graduation and discharge campaigns. It is best suited for any recurring task that you want personalized and automated, once connected to your CRM. I can be used as a standalone product, but its best use is to essentially setup a template and leave it.

Allen Eshmoili

President/CEO in Corporate at Premier Spine and Sport Rehabilitation & Wellbeing (1-10 employees)

Vetted Review

2 years of experience

View profile

Affordable and easy to use SMS outbound system!

Rating: 9 out of 10

Incentivized

April 26, 2022

Use Cases and Deployment Scope

We use ClickSend to communicate with our clients via SMS and MMS for marketing & transactional purposes. It's very useful to contact clients in our database and works out at a very reasonable price. We also use ClickSend to send automated SMS reminders within our current client email sequence. Would highly recommend ClickSend for a small business.

Pros

I enjoy how simple it is to create a new SMS campaign.
How easily we can include it into our email sequences.
Very affordable payment option.

Cons

At times, the length of the text can feel quite short to keep it under a certain price.
Links sent through ClickSend are often marked as spam.

Likelihood to Recommend

Simple to use, extremely cost-effective, and a fantastic reporting dashboard. Ability to integrate email and text, as well as a number of other excellent features; while I have not utilised these extras, they are there and appear to be well thought out. We primarily utilise the platform for text messages. One of the best features is that there is no onboarding cost, no monthly price, and you only pay for what you use. The inability to auto-delete bounces or no-delivery. The opt-out is automated, but the bounced numbers are not. Cleaning huge datasets is a difficult operation, and if you send repeat messages, you are paying for those repeats to bounced numbers.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

2 years of experience

ClickSend-When you lose your keys and find them, you stop looking for anything else....

Rating: 10 out of 10

February 17, 2022

Use Cases and Deployment Scope

Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.

Pros

Ease of installation
Ease of user interface
Customer Support

Cons

Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
Reply back to BusinessName sms option
Add phone call functionality as it's barely available in the marketplace!

Likelihood to Recommend

As a finance professional, I am constantly on a computer and reviewing multiple screens, browsers, and data. It is such a distraction to pick up a mobile device to send SMS; ClickSend has enabled me to continue my workflow by using a browser-based solution. I have wanted to receive responses back to my browser, however, this is not yet a feature. To remedy this, I only use the service for notifications purposes where I am not looking for an instant reply.

Jesse Crofts

Managing Director in Corporate at JLC Financial (1-10 employees)

Vetted Review

1 year of experience

View profile

Obnoxious customer service, not interested in small accounts

Rating: 2 out of 10

December 23, 2021

Use Cases and Deployment Scope

Wanted to use it for personal contacts to keep "top of mind."

Pros

Well-designed website
Plenty of communication options
Affordable

Cons

Terrible and obnoxious customer service
Not friendly to small companies and individuals

Likelihood to Recommend

If you're a big company doing bulk mailing and spam, ClickSend is probably a good choice.

Jonathan Birge

Asst. Group Leader in Engineering at MIT (5001-10,000 employees)

Vetted Review

View profile

ClickSend for sms marketing.

Rating: 6 out of 10

Incentivized

August 19, 2021

Use Cases and Deployment Scope

It helps with our sms marketing function across our marketing department. It creates the ability for us to message our prospect through text and creates a faster speed to lead transition. It gives the ability to ensure a faster response from our marketing and sales team to reach to our prospect and ensure a higher conversion in the process.

Pros

Easy setup
Great support
Lots of functionality

Cons

Cost
Better learning and onboarding experience
A better crm that works with it.

Likelihood to Recommend

If you do not have any marketing capacity within your organization, do definitely use this as a point of consideration. It is definitely a must to do sms marketing in this day and age. However, with that said, there are a lot of alternative out there and cost effective options.

Moses Thien

Co-Founder in Customer Service at Automate Accelerator (1-10 employees)

Vetted Review

1 year of experience

Sufficient Communication Solutions for Individuals and Companies.

Rating: 10 out of 10

Incentivized

June 25, 2021

Use Cases and Deployment Scope

ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is remarkable in analyzing the intelligence level of all stakeholders. Besides, ClickSend supports barcode scanning, which simplifies most of our operations. We make chats and other communication means efficiently, even though the use of mobile devices. Lastly, ClickSend has job management specifications, so effective in the proper running of the firm.

Pros

Messaging is one of the perfect job that ClickSend does in our company.
Bar code scanning is another procedure, that automates most of our activities.
There is proper job planning and management, ensuring the productivity of every employee is well felt.

Cons

ClickSend lacks email monitoring, which is critical.
ClickSend has no call recording or file sharing, also a big miss.
Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.

Likelihood to Recommend

ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.

Lamark Lingo

CITO (Chief Information Technology Officer) in Information Technology at Fogelman (51-200 employees)

Vetted Review

2 years of experience

ClickSend the go-to SMS solution

Rating: 8 out of 10

Incentivized

August 30, 2020

Use Cases and Deployment Scope

Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.

Pros

You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.

Cons

Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.

Likelihood to Recommend

ClickSend is not for activation account SMS. For that, you can use services like TWILIO. Neither is it for having continuous communication with your users, like a kind of chat over SMS (becomes expensive). Better to try to route your users to a common customer communication tool like Facebook Messenger or something.

It is definitely suitable for outbound marketing campaigns to already registered users. Some exmples would be to send a communication annoucement, send a general offer to all your database of users, to send offers to a particular segment of users by filtering them, automated marketing campaigns based on users who join lists (users that just register and you send 1-5 welcome SMS with tips and tricks on how to better use your product, SMS to users who have an issue with payment method so they can check quickly with its bank, automated SMS with offers each time the user makes a trip, a buy, or gets more engaged with the product).

Ramón Carmona Medina

Co-Founder and CMO in Marketing at Bussi (11-50 employees)

Vetted Review

3 years of experience

View profile

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ClickSend the go-to SMS solution

Rating: 8 out of 10

Incentivized

August 30, 2020

Use Cases and Deployment Scope

Pros

You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.

Cons

Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.

Likelihood to Recommend

Ramón Carmona Medina

Co-Founder and CMO in Marketing at Bussi (11-50 employees)

Vetted Review

3 years of experience

View profile