TrustRadius Community Insights are summaries of user sentiment from verified TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 11 reviews | Last Published April 23, 2026
This product overview synthesizes 11 recent reviews focusing on ClickUp's strengths. ClickUp is a project management platform used by various teams to organize tasks, track progress, and manage projects. A significant portion of reviewers, specifically 5 out of 11, praise ClickUp's robust task management and tracking capabilities, including timeline visualization, time tracking, and progress monitoring. Customization is another frequently cited advantage, with 3 out of 11 reviewers appreciating the platform's flexibility in adapting to different workflows and team needs. This allows users to tailor the management structure according to their preferences.
Pros
Comprehensive task management and tracking features
I need a tool where I can put all my tasks in a simple way and take notes about them. I manage a lot of things and I need to order my mind writing down everything so I don't forget anything. ClickUP is really good at showing tasks and details about each one. Even relations between them, so I feel I'm in control.
Pros
Task Management
The user interface is friendly
Multiple user views so you use the one you like.
Cons
The mobile app is ok, but can be better
The screen shows a lot of information, which is good, but until you get used to it, it may be overwhelming
Recurring tasks are not much intuitive
Likelihood to Recommend
I think task management software may be really deep in options, but most people only use the surface. So the surface must be really good. I think ClickUp is good in the generic task management in any team. Just for one to keep track of things, or teams where tasks are delegated.
The major use we have is project management as we undergo significant transformations in our operational and strategic spaces. That being said, while significant, it is actually not the thing I wanted to share here. Every business has odds and ends that don't really 'fit' in a space. Too complex for conventional data files, too dynamic not to be cloud based but not structurally significant enough to warrant resources to a dedicated software solution. This is where ClickUp has been incredibly powerful for us, capturing those odds and ends within departments that need to be captured, shared, tracked and often automated without insane development cost, time or complexity. An example would be how we track the status of reoccurring report generation for our clients. As less than 3% of our clients contractually required specialised reporting data on a reoccurring basis, it is something that essential to manage efficiently and historically was in a clunky Excel workbook. There was no accountability, no way to monitor SLAs, no way to identify quickly and easily where bottlenecks in processes existed. With ClickUp, we automate the tasks, can assign and track status in real time, escalate and (my personal favourite) summarise where each report is at for quick high level updates for our executive team with the inbuilt AI functionality.
Pros
AI
Time tracking
Easy navigation
Cons
Nothing springs to mind! Every day I discover a new cool thing
Likelihood to Recommend
Great for project management, reoccurring task management, building trackers and keeping track of what everyone is up to. Like all software that has great functionality, having solid governance and control over access is essential. I recommend ensuring that your admins/owners have a close eye on what is going on across the space or it can turn into an unmanageable nightmare.
ClickUp allowed us to design our data and workflow in a manner that fits our way of doing things. It has empowered us as subject matter experts to bend the technical world around us, rather than us having to adjust our workflows around a standard industry template. We love the freedom to design the tech world we operate in.
Pros
Great relational data storage
Easy to navigate hierarchy
Great dashboards as a result
Cons
Calculations should be enhances
Additional folder level would be helpful
Percentage custom field would be great
Likelihood to Recommend
ClickUp is great as a relational data tool and workflow manager. It is easy to learn and is constantly adding beneficial features. It must be the no 1 SaaS platform currently available.
The system does become very difficult and time consuming to manage once you have a large number of clients, each with their own space - as any change to the architecture means you have to make the changes manualy to all.
Changing a template does not change the exisiting spaces.
Our company is a marketing, advertising, and consulting agency, but we also handle a lot of the project management for our clients. ClickUp has changed the way we track deliverables, schedules, and assignments for each of our clients -- ClickUp has also changed the way each individual team member organizes their own priorities and assignments. With our previous software, the functions and features were not all in one place, so we were using 3-4 different applications just to have the required features. With ClickUp, we now have all our desired features in one place. We have only used ClickUp since the beginning of 2025, and we are just scratching the surface in terms of the capabilities and features of ClickUp, and it has already changed the way our company operates.
Pros
Ability to track progress of specific projects or assignments, while still tracking the progress of a major project as a whole.
Assigning and delegating work - ClickUp makes it easy for each team member to track what is due and when, while also seeing the details or subtasks for each assignment.
ClickUp allows for us to edit, modify, and re-build documents right inside of the app, while also keeping a track record of previous edits and updates.
Cons
ClickUp could offer a guest access, specifically for clients who want to know progress or details of a project, without having to add as a new user or pay for access.
ClickUp has room for improvement with the capabilities of the Personal List, as of right now subtasks are not able to be directly added to a Personal List, which makes the upkeep of the personal list tricky when the project is large and there are many subtasks that have the importance of a regular task.
The notification settings could be modified, but more in detail. The user should be able to specifically customize what they get notified for, and what they don't. The current settings are in depth, but I still find myself being notified for projects or activity that I am not involved in, and the settings do not allow for me to specifically remove myself from those notifications.
Likelihood to Recommend
ClickUp is well suited for a company like ours, with multiple clients and multiple moving pieces on a daily basis. ClickUp offers an interface that keeps everything in one central location, which is extremely helpful when our company has 4+ clients, each of them having specific statuses, projects, timelines or deadlines, and lists. ClickUp has changed the way our company operates, and we are just at the starting line in terms of the capabilities of ClickUp.
We use ClickUp to streamline processes across the company - our ERP system for wholesale orders and Shopify for B2C orders are integrated with it, streamlining workflows and eliminating the need to work across multiple different portals. The API allows us to integrate it with just about anything - we are able to automate printing, updates to the orders on the eCommerce & ERP platforms, and much more.
Pros
Powerful API for integrations & automations
Forms are particularly useful
Easy tracking of projects and their timelines
Cons
Some functionality isn't available via the API, such as interacting with Document type custom fields
UI is still a bit cluttered, which can discourage adoption
Still no two-way sync with Outlook Calendar
Likelihood to Recommend
Great for tracking projects where a team is working collaboratively, as well as tracking individual tasks. If you have some integration knowledge, ClickUp can be connected with just about anything, which really means that your only limit is your imagination! The lack of a two-way sync with Outlook's calendar is still an issue.
I use ClickUp to delegate tasks to employees and track time. As a remote business, it was important for me to be able to hold my employees accountable. It was also important for me to be able to have a centralized and powerful platform that I could plug the rest of my life into.
Pros
Time tracking and reporting
Task viewing and searching
Assigning and reminders
Prioritization
Cons
Integration with Google Calendar
Integration with Zoom
Dashboards on the spaces and lists
Likelihood to Recommend
ClickUp is best used by those who have already had experience with a productivity platform and are looking for the one that has all of the features. It it less appropriate for a single person to use to organize their own personal life.
We had a lot of problems with the management and communication of our digital agency team. Everything was confusing. No one knew what, how and when a certain task should be done. We didn't have deadlines or clear project organization, which resulted in the loss of several clients. Tired of being buried in the operational side of things and constantly putting out fires, we decided to look for management tools to solve this problem. We tried Trello, Notion, Asana, Monday... but there was always some feature missing to monitor the team's performance, especially communication. Until we discovered ClickUp by watching videos on YouTube. We understood that using just one complete tool is much better than using several. Before, we used Trello to control tasks and Google Chat for communication. It was chaos because we needed to use 2 tools at the same time (and Trello was extremely limited). With ClickUp, I can manage my team's performance and communication efficiency in one place. Using one tool for all of this is much simpler and more practical for me (as a leader and manager) and for my employees.
Nós tínhamos muitos problemas com a gestão e comunicação do time da nossa agência digital. Tudo era confuso. Ninguém sabia o que, como e quando deveria ser feito determinada tarefa. Não tínhamos prazos e clareza de organização de projetos e isso acarretou na perda de diversos clientes. Cansados de estarmos afundados no operacional e apagando incêndio o tempo todo, decidimos buscar ferramentas de gestão para solucionarmos esse problema. Tentamos Trello, Notion, Asana, monday.... mas sempre faltava algum recurso para acompanhamento de performance do time, principalmente comunicação. Até que descobrimos o ClickUp vendo vídeos no YT. Entendemos que usar apenas uma ferramenta completa é muito melhor do que usar várias. Antes usávamos Trello para controle de tarefas e google chat para comunicação. Era um caos porque precisávamos usar 2 ferramentas ao mesmo tempo (e o trello era extremamente limitado). Com ClickUp, consigo gerenciar a performance do meu time e a eficiência da comunicação num lugar só. Usar uma ferramenta para tudo isso é muito mais simples e prático para mim (como líder e gestor) quanto para os meus colaboradores.
Pros
Centralização da comunicação
Centralization of communication
Customização da estrutura gestão de acordo com as necessidades
Customization of the management structure according to needs
Recursos como dashboards, calendários e listas para melhor visualização dos departamentos da empresa
Cons
Add new people to meetings that are already in progress
Adicionar pessoas novas em reunioes que já estao em andamento
Record meetings within ClickUp
Gravar as reunioes dentro do clickup
connection with whatsapp to manage leads within the CRM in ClickUp
conexão com whatsapp para gerenciar leads dentro do CRM no ClickUp
Likelihood to Recommend
ClickUp is not suitable for teams that do not have management maturity and minimal organization. Although ClickUp is extremely efficient and complete, it is not easy to understand the logic of the tool right away. I myself implement ClickUp for marketing agencies, and all of them always have difficulty using the system at first. The learning curve is relatively long, around 1 month. Another point is that it is complex to implement a CRM in ClickUp for companies that depend on email marketing, message automation, etc.
ClickUp não é apropriado para equipes que não tem maturidade de gestão e organização mínima. Por mais que o ClickUp seja extremamente eficiente e completo, não é simples de entender a lógica da ferramenta logo de cara. Eu mesmo implemento ClickUp para agências de marketing, e todas elas sempre tem dificuldade de usar o sistema no início. A curva de aprendizagem é relativamente longa, algo em torno de 1 mês. Outro ponto é que é complexo implementar um CRM no ClickUp para empresas que dependem de email marketing, automacao de mensagens e etc.
Our team uses ClickUp to help organize customer information and projects. We create task lists to assign team members parts per projects. It allows us to share project assets and information in one easy to find place.
Pros
team and project managment
customizability
asset and information sharing
Cons
Microsoft Teams Integration
Likelihood to Recommend
ClickUp has been intuitive and is greatly customizable to meet our team's unique needs.
We use ClickUp daily across a team of 11 people. It’s our central hub for managing people, planning projects, handling HR processes, and keeping clients informed. The main problem it solves is fragmentation—before ClickUp, we used multiple tools for task tracking, communication, and planning. Now it’s all in one place, which saves time, reduces errors, and gives us much better visibility into what’s going on across the business. The scope of our use includes both internal operations and client-facing work.
Pros
Keeping things tidy and organized
Everything in one tool
Tracking is on point
Cons
The speed of implementation of customer feedback
Some major bugs are still on platform
Lacks some really basic features
Likelihood to Recommend
It's less apropriate from small team or singlar person, because its too complex for small operations. Other than that, I think it's really one of the best tools there is
We use it for task, track meetings, evaluation forms and chat. While connecting all these different option in ClickUp it makes it a really versityle program. With busy weeks with a lot of work to be done it works great to keep track of your progress and stay productive. ClickUp provides a lot of different uses so you dont need multiple programs.
Pros
Keeps innovating
Easy to use
With chat it brings a new dimension to ClickUp.
Cons
Mail within ClickUp
Likelihood to Recommend
We’d try to mail from ClickUp. But you can’t automize mails and it doesn’t work two way. So you can clean your mails in ClickUp but you wont get notificated with a reply on an email.
