Cloud IVR

The Cloud IVR System, offered by SandeshLive, is a versatile solution designed to streamline incoming call management for businesses. This cloud-based system caters to small to large-sized companies across various professions and industries, including customer service departments, sales and marketing teams, healthcare providers, e-commerce businesses, and financial institutions.

Key Features

IVRS: According to the vendor, the Cloud IVR System allows businesses to greet callers with a professional voice message and route calls to the appropriate department using customizable IVR menus.

Call History: The system tracks and records all incoming calls, providing insights into call performance and aiding in data-driven decision making, as claimed by the vendor.

Call Recording: The Cloud IVR System offers call recording functionality for monitoring, quality improvement, and resolving customer disputes, as stated by the vendor.

Number never busy: According to the vendor, the system can handle multiple calls simultaneously without a busy tone, ensuring that every call is answered promptly.

Ring Method: The system offers advanced call distribution methods like ring all, sequential, and round-robin, optimizing call handling efficiency, according to the vendor.

Music on hold: The Cloud IVR System allows businesses to play customized music or promotional messages to keep callers engaged during wait times, as claimed by the vendor.

Web Management: According to the vendor, businesses can access and configure the IVR system from anywhere using web-based management tools, simplifying administration tasks.

Voice mail: The system offers a voice mail feature that enables businesses to receive voice messages during off-hours or holidays, enabling prompt responses to customer queries, as stated by the vendor.

CRM Integration: According to the vendor, the Cloud IVR System seamlessly integrates with CRM systems to sync customer communication and call data, enhancing customer service.

Direct Extension: The system enables callers to reach the desired operator directly by dialing their extension, improving customer satisfaction and saving time, as claimed by the vendor.