CloudBlue PSA Reviews & Insights

Score9.2 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for CloudBlue PSA are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Several users have praised Harmony/CloudBlue PSA for its ease of use and intuitive interface. They have found it simple to navigate through the software and perform various tasks without much hassle.

Great Customer Service: Many reviewers have highlighted the excellent customer service provided by the support team at Harmony/CloudBlue PSA. Customers have described them as fast, informative, helpful, and friendly in addressing their queries and providing assistance.

Comprehensive Features: Users have appreciated the comprehensive range of features offered by Harmony/CloudBlue PSA. They have found that the software effectively covers all management needs for a managed service provider, including ticketing system, time tracking, billing, process flow, order management, contract management, sales quoting, purchasing features, and more.

Reviews

1 Review

CloudBlue PSA. Untether yourself from the past and soar to the clouds.

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

We use CloudBlue PSA to manage our sales, billing, invoicing, purchasing, and projects. We are in the process of migrating to Cloud Blue for support tickets too.

Pros

The help desk ticket system is robust and modern.
Billing & invoicing from Harmony meets all our needs and is easy to use.
Project management and scheduling features help us stay organized and on schedule.

Cons

Training resources are still a work in progress.
As a software engineer, I'd like to see a more extensive API

Likelihood to Recommend

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

2 years of experience