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CloudTalk

Score7.3 out of 10

66 Reviews and Ratings

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What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

Categories & Use Cases

Videos

Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.
Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.
Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.
Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.
Screenshot of CloudTalk for Help Scout
Screenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.
Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.
Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.
Product screenshot

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Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

FAQs

How much does CloudTalk cost?
CloudTalk starts at $27.
What are CloudTalk's top competitors?
RingEX, Five9, and Talkdesk are common alternatives for CloudTalk.
What is CloudTalk's best feature?
Reviewers rate Agent dashboard, Outbound response, and Predictive dialing highest, with a score of 10.
Who uses CloudTalk?
The most common users of CloudTalk are from B2B.