What is CM Mobile Service Cloud?
A mobile customer service software that lets organizations interact with customers through their preferred channels via one omnichannel inbox. The solution unifies conversation channels into an omni-channel inbox for live customer service agents, or can automate conversations with a chatbot.
Organizations can use the solution to hold two-way conversations with customers on their preferred messaging channels such as WhatsApp, Apple Messages for Business, Facebook Messenger, Viber, or SMS.
Categories & Use Cases
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Technical Details
| Mobile Application | No |
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FAQs
What is CM Mobile Service Cloud?
A mobile customer service software that lets organizations interact with customers through their preferred channels via one omnichannel inbox. The solution unifies conversation channels into an omni-channel inbox for live customer service agents, or can automate conversations with a chatbot.