CogniSaaS is a software solution designed to enable onboarding and implementation teams to collaborate with internal and external stakeholders on a single source of truth platform.

Visibility:

RAG status helps prioritize tasks.
Revenue milestones and implementation fee tracking at every use case level.
Single click view of all the customers who requested a new feature
Time tracking, Gantt chart, resource management, and more to seamlessly manage projects at scale

Contextual Insights

A holistic view of customer data in one place eliminates information silos and saves valuable time and bandwidth
Single click view of all the projects, use cases, tasks, and product dependencies associated with a customer
Custom fields to tailor functionality to your business needs with a few clicks

Intelligent Focus

Faster customer onboarding with configurable templates for projects and use cases
Automation of RAG status calculation of customer, project, use case or module, and task with no human intervention
Intelligent dashboard to automatically show which clients/projects/modules have recently gone off track and which ones have recently progressed so you can focus on what matters with zero clicks

Cross-Functional Collaboration

Assign tasks to customer stakeholders and internal team members. Collaborate with the customer's team on a shared portal
Generate and share a customizable project status report with customers with a few click
Onboarding teams can collaborate with product/tech teams on new feature requests, tech tasks, bugs, API integrations

Revenue Risk Mitigation

Gone are the days of manual prioritization in weekly meetings between Sales, CS and Product teams via complex excel sheets
A proprietary algorithm provides actionable insights and recommendations for prioritization and prevent revenue leakage
Drive product roadmap items and implementation tasks that have the highest impact on the top line and time to value

Document Repository

Complete handover in a structured format via integration with CRM to capture full context of customers and their business outcomes
Templatize all information in a hierarchical format with details of projects, use cases, and tasks
Build a single repository of all important documents so as to never lose any important information down the line

CogniSaaS

What is CogniSaaS?

Categories & Use Cases