TrustRadius: an HG Insights company

Comcast Business Internet

Score8.9 out of 10

12 Reviews and Ratings

Get a Demo

What is Comcast Business Internet?

Comcast Business offers Internet services for small businesses, with Connection Pro continuity and SecurityEdge antimalware and phishing protection ancillary services.

Categories & Use Cases

Reviews

What users are saying about Comcast Business Internet.
View all reviews

Fast Internet with Easy Troubleshooting

Incentivized
Ashley Clagett
Director of IT in Information Technology at Harmony Senior Services (501-1000 employees employees)

Use Cases and Deployment Scope

We have Comcast Business fiber, coax, tv, and phone lines. We also make use of their back up services.

Pros

  • Portal management. It makes it super easy to see issues with modems and other equipment.
  • Customer service. They are normally quick to respond and send someone out.
  • Wonderful internet service. We use a lot of different carriers in our multitude of buildings and Comcast is always the most reliable.

Cons

  • Phone line management. Sometimes is a little hard to see all of them.
  • Sometimes too much security. If you don't have the authorized user, it can be annoying to get them to do anything for you

Return on Investment

  • Fast support so less down time during internet outages.
  • Easy to pay bills so less likely to have accounts closed off (which is an issue on some other ISPs for us)
  • Offers great speeds to help employees perform their best

Usability

Alternatives Considered

SpectrumVOIP and Spectrum Business (part of Charter Communications)

Other Software Used

SonicWall TZ, SonicWall VPN Clients

Often the only service provider for decent Internet, not a bad choice overall.

Incentivized
Verified User
C-Level Executive in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

We use Comcast Internet for many clients across Massachusetts. It is typically a good solution for providing Wi-Fi and VoIP services. It does tend to get expensive...after the first year, Comcast plays the price shift game. And it seems to happen over and over. Service is reliable, for the most part.

Pros

  • Initial sign up promotions.
  • Good speed options.

Cons

  • In my opinion support is terrible until you get to tier 2.
  • Price is quick to change after initial year, and continues to rise.
  • Difficult to get a technician out unless you get a good agent on the phone.

Return on Investment

  • Random outages are a pain and can be costly. (We rely on the Internet to run businesses and take payments).
  • There's really no alternative service provider for some of the areas we service. It's suitable for being the only player in town. Just wish it was more reliable.

Usability

Alternatives Considered

Verizon FIOS

Other Software Used

ScreenConnect

Beware: Comcast Business Internet charges an additional 30 days of service after you terminate and return equipment

Steve Butler
President in Professional Services at TimberCorp Inc (11-50 employees employees)

Use Cases and Deployment Scope

I sold my business and new owner decided to change providers. So I cancelled service 7/20/23 and returned equip. Comcast Business Internet drafted my account 7/24 for full amount. Billing cycle ends August 7, which is 17 days after I cancelled. Agent said it takes 30 days to cancel and they would prorate next months bill. So they plan to bill me for 30 days with no equipment or service. I also asked that if anyone spoke English to call me to see if I misunderstood. They did. And I didn’t. I told them what I thought about Comcast Business Internet and let them know I was going to tell the world that they make you pay for 30 days of service even after you terminate and return equipment. In my opinion, What jerks

Pros

  • Service has been good

Cons

  • When I signed their form to cancel service they should have told me they would still bill me for 30 more days. Which, I believe, is a crappy policy. I was not under any contract

Most Important Features

  • Reliable fast service
  • Quick repairs

Return on Investment

  • Positive. Good fast service. I’m just mad about the service termination policy

Other Software Used

Microsoft 365, QuickBooks Online

Comcast Business Internet Services

Incentivized
Verified User
Account Manager in Sales (10,001+ employees employees)

Pros

  • Cyber Security
  • 1 Gig Speed
  • No Lagging

Cons

  • Price
  • Account Portal Management

Most Important Features

  • Speed
  • Wi-Fi Pro
  • Connection Pro

Return on Investment

  • Uninterrupted Services
  • Great Tech Support

Alternatives Considered

AT Internet