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Comcast Business SmartOffice

Score8.3 out of 10

3 Reviews and Ratings

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What is Comcast Business SmartOffice?

Comcast Business SmartOffice products include a video surveillance solution (Comcast Video Monitoring) as well as the WiFi Pro guest hotspot and wifi analytics solution.

Categories & Use Cases

Reviews

What users are saying about Comcast Business SmartOffice.
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Comcasts a wide net!

Incentivized
Phil BlakeView profile
Director of IT in Information Technology at Recourse Communications Inc (51-200 employees employees)

Use Cases and Deployment Scope

We used Comcast as our backup circuit until recently when we relocated to a new office. Now we are using Comcast as our primary circuit and our office WIFI. I've found that Comcast has a very reliable service hence the reason we have decided to use it as our primary circuit.

Pros

  • Stable circuit.
  • Cost effective.
  • High speeds.
  • Great WiFi.

Cons

  • Would be nice if there was a more robust firewall option.

Most Important Features

  • Cost effective.
  • Wifi with AP's.

Return on Investment

  • ROI was great. No additional equipment needed to provide WiFi.
  • Bandwidth cost is great.

Alternatives Considered

Cisco Meraki MR

Other Software Used

SonicWall NSA Series, Azure Virtual Desktop, Azure Virtual Network

Comcast Business SmartOffice is great!

Incentivized
Verified User
Administrator in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Comcast Business SmartOffice is a great office and business solution that tailor to every need. Whether it's the connection, wireless, or any other service. Their internet and fiber solutions have helped us connect to multiple sites and allowed us to expand our network quickly with just a phone call. With the reliable uptime service that Comcast Business SmartOffice has to offer, it has helped us gain leverage in communicating in a faster and easier way.

Pros

  • Wifi
  • High Speed Business Internet.
  • Wireless
  • Dedicated Comcast Business SmartOffice apps.
  • VOIP telephony.
  • Quality of Service.
  • End to end services.
  • Easy billing.

Cons

  • Cost
  • More speed options.
  • Better advanced technical support.
  • More end to end solutions.
  • IoT
  • Mobile phone services integration.

Most Important Features

  • Reporting
  • Uptime
  • Detailed billing.
  • Quality of service.
  • Support
  • Ease of use.
  • Layout of website.
  • Service rep.
  • Detailed information.

Return on Investment

  • Faster
  • Availability
  • Allows better communication with teams.
  • Impact on ROI includes efficiency.
  • Allows to save hundreds to thousands.
  • Less man coverage/support personnel to worry about.
  • 24 hour access.

Alternatives Considered

Spectrum Business (part of Charter Communications)

Other Software Used

RingCentral Video, Microsoft 365 (formerly Office 365), Verizon Connect

Great Experience

Incentivized
Verified User
Project Manager in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Overall general use of wifi for our office! Our office is out of a third-party space and they have a Comcast Business SmartOffice service. Overall, we have experienced fast and reliable service with Comcast and would use it in the future (we feel secure and safe with the video monitoring). I highly recommend it.

Pros

  • Secure monitoring.
  • General ease of connection.
  • Customer support.

Cons

  • More server protection.
  • Potentially a VPN connection.
  • Faster monitoring speeds when not connected to wifi.

Most Important Features

  • Protection
  • Speed
  • Range of service.

Return on Investment

  • Ease of use.
  • Multiple user ability.
  • Fast response when it comes to Customer Support.

Other Software Used

Cisco Meraki MV