Comm100 Reviews & Insights

Score8.2 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for Comm100 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have praised Comm100 for its intuitive user interface that makes it easy to navigate and use. Several reviewers have mentioned how they appreciate the straightforward design and layout of the platform, allowing them to quickly access the functionalities they need for efficient customer support.

Customization Options: Many users have highlighted the extensive customization options offered by Comm100. They are impressed with the ability to customize various aspects of the platform, such as chat buttons, campaigns, rules, and themes. Reviewers mention that this level of customization allows them to give a professional touch to their web chatroom and tailor it according to their brand identity.

Helpful Support Team: The helpfulness and availability of the support team is another aspect that multiple users have appreciated about Comm100. They mention receiving timely assistance whenever they faced any issues or had questions about using the platform. This prompt support has been instrumental in ensuring smooth operations for these users' customer support teams.

Comm100 Reviews

2 Reviews

Greater Potential To Close The Sale

Rating: 9 out of 10

October 21, 2020

Use Cases and Deployment Scope

Comm100 has been a nice addition to our marketing/sales arsenal. We’ve been able to interact faster with more potential customers, allowing us to continually be responsive in a more timely manner. Their near-seamless Salesforce integration allows us to quickly get a lead to the right person in our organization, which gives us a greater potential to close the sale. We’ve also found that having Comm100’s live chat on our site has allowed us to see bottlenecks in our website user flow, helping us to determine what additional collateral is needed to make or break the customer experience.

Pros

Real-time, reliable communication system.
Provides unique opportunities to show clients specific pieces of content.
Easy to use platform for all employees.

Cons

Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
If you know anything about computers, the training Comm100 provides is remedial.

Likelihood to Recommend

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat.

Rob Rasmussen

Sr. Manager, Web & Visual Design in Marketing at Identiv (201-500 employees)

Vetted Review

1 year of experience

One of the best Online Chat tool

Rating: 9 out of 10

September 19, 2013

Pros

We have a live chat icon on the website, so users can easily contact us for instant support.
Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

Cons

Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.

Likelihood to Recommend

I like their support service as well... very responsive and helpful.

Allan Wade

Associate Sales Manager in Customer Service at Dynamsoft (51-200 employees)

Vetted Review

3 years of experience