What is CommPeak Speech-to-Text?
Speech to Text Software to Review Calls
Transcribes phone calls to text. A speech to text software for business that transforms conversations into scripts.
Exploreable Conversations
Offers transcripts so there is no need to listen to long recordings, where users can:
* Choose to transcribe one or both parties
* Receive transcripts within minutes
* Use the quick keyword search to find phrases
Auto-Integrates CommPeak Calls
Automatically converts phone calls to text, and can record calls on CommPeak Dialer, Cloud PBX, or VoIP Service, and can be configured to create scripts based on any preferences.
Enhanced Agent Compliance
Scripts can be downloaded after convertling agent phone calls to text. And users can:
* Discover the talking points that convert leads
* Minimize the training time for new agents
* Deliver more consistent, effective customer service
Analyzin gNew Market Trends
With over 75 language options, users can more easily discover customers’ most recurring questions with the phone call to text converter. The availability of these analyses can enable users to:
* Update and optimize business strategy
* Target and attract new, interested customers
* Retain happy clients by proactively offering promotions
Keyword Search
The software helps users finds words and phrases with its search tool, used to reduce time spent listening to recordings and reading scripts.
Categories & Use Cases
Screenshots
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is CommPeak Speech-to-Text?
CommPeak's Speech-to-Text helps compliance while saving time with automated, accurate transcriptions. It automatically transcribes a call center’s phone recordings. CommPeak’s Speech-to-Text converts agents’ conversations into accessible scripts by utilizing Google Cloud’s advanced API technology that recognizes more than 120 languages. With it, the vendor says users can gain detailed insights and ensure compliance without manual monitoring.
How much does CommPeak Speech-to-Text cost?
CommPeak Speech-to-Text starts at $0.026.
What are CommPeak Speech-to-Text's top competitors?
COPERATO and Voicenter are common alternatives for CommPeak Speech-to-Text.