Condo Control Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for Condo Control are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible and Accommodating: Many users have found the CCC software to be very flexible and accommodating, as it allows for designing and implementing changes for multiple clubs and groups. This feature has been praised by several reviewers, making it easy to meet specific needs and streamline the booking process.

Centralized Information Storage: The software provides a centralized location for recording all pertinent data for the condo, including residents' phone numbers, parking and locker information, and building design drawings. This convenience has been appreciated by numerous reviewers as it allows residents to easily access important information, submit requests, and stay informed about rules, regulations, and procedures.

Useful Features: The Library feature within the software enables residents to access important building documents while the Service Request feature allows them to request assistance from the management office. Both of these features have been found helpful by many users who appreciate the added convenience they provide in accessing relevant information and seeking support.

Reviews

14 Reviews

Fantastic Software

Rating: 9 out of 10

Incentivized

December 4, 2023

Use Cases and Deployment Scope

We are using Condo Control on a daily basis and is really helpful in day-to-day activities. Mainly, I am using it for amenities booking, New owners and tenants registration, for buying and selling building products by the owners and tenants, for issuing status certificates, and lots of other things.

Condo Control is overall a perfect application for all management companies.

Pros

New owners and tenants registration
amenities booking
status certificates issue
For buying and selling

Cons

When we need to change the price of the amenities
We want different rates of amenities on different occasions, which is hard to modify.

Likelihood to Recommend

Everything is good in this application, as I said earlier that only some rates problems is there in this application.

Other things are good.

Verified User

Administrative Assistant in Customer Service (11-50 employees)

Vetted Review

2 years of experience

Explore the use of Condo Control Central at the Explorer Condo

Rating: 10 out of 10

Incentivized

June 11, 2020

Use Cases and Deployment Scope

CCC is being using in our condominium. We encourage all residents and owners to get access to it.

CCC keeps track of resident records, keeps residents up to date with announcements, contains a library of documents regarding the building including the declaration, by-laws and rules, allows residents to make service requests that are tracked to their resolution, allows residents to make amenity bookings, allows residents to make credit card payments on those bookings, post classified adds, and run surveys.

Pros

Book amenities using a calendaring function.
Keep residents abreast of COVID-19 updates.
Allow service requests to be posted to property management until they are resolved.

Cons

On android phones, it required more clicks to see an announcement than on other platforms.

Likelihood to Recommend

It is well suited to a user community that is computer savvy.

It is great for posting service requests because they can be done from a smartphone while walking through the building.

Classified ads are helpful in allowing residents to rent parking spots or sell goods.

The Survey feature is helpful for measuring the pulse of the community on different issues.

Gary Mogyorodi

Vice-President at Explorer Board of Directors (1-10 employees)

Vetted Review

2 years of experience

Why Condo Control Central??

Rating: 9 out of 10

Incentivized

June 4, 2020

Use Cases and Deployment Scope

CCC is the best software for managing and operating residential sites. I would really recommend it because of its smooth and innovative tools. It has a variety of customisations which can be customised depending upon each person's needs. It's easy to operate and has all the features.

Pros

Collection/record of data associated with individuals.
Proxy filling feature.
Customisations.
Communication.
Security is high end.

Cons

Maintenance timings should be overnight when less busy.
Search bar.
Sometimes crashes with packages.

Likelihood to Recommend

Easy to use, very responsive team, easy to onboard new staff members. The interface is clean and self explanatory. Condo Control Central is a very powerful tool and I would say one of the best tools on the market by far. The best thing is it has made communication among individuals so easy and convenient. It comes with new innovative customisations... Highly recommended.

Verified User

Supervisor in Customer Service (501-1000 employees)

Vetted Review

5 years of experience

BEST Software on the Market

Rating: 10 out of 10

Incentivized

June 3, 2020

Use Cases and Deployment Scope

Condo Control Central (CCC) is a community used platform for condominium owners and residents to connect. It is used to log requests, announcements, bookings, reports, resident information...it does it all and all at our fingertips.

CCC eliminates wasted time for cumbersome log books and communication breakdowns. It is quick and easy for everyone to use including seniors and those not so tech savvy.

Pros

Resident setup.
Effective communication tools.
Easy to use.
Great customer support.
They have thought of everything.

Cons

Some options are a bit confusing to understand.
More templates for announcement would be awesome!

Likelihood to Recommend

Condo Control Central is great for any condominium community that is big on communication and updates. It is also a life saver for communities with amenities and a large database for residents giving the board, management and staff the ability to work together and keeping each other up to date.

It provides the tools for you and takes the guesswork out of "how can we do that" as they come up with resolutions and options to fit your needs.

Verified User

Manager (201-500 employees)

Vetted Review

2 years of experience

User-friendly, Effective, Efficient and Multi-functional.

Rating: 10 out of 10

Incentivized

May 29, 2020

Use Cases and Deployment Scope

I manage a building of almost 500 suites and close to 1300 residents. I have on-site and off-site owners, agents and guests that I need to keep informed and keep their information up to date. CCC allows me to communicate with different groups of people at a time, it also allows me to schedule announcements for future dates and times. I can add a picture for every user as well. I have over 20 staff members that use the software to communicate with residents, management, and other departments of the organization. It has many features for parcels, visitors, parking permits, and service requests, as well as incident reports. In addition, the software can be customized to every building and its needs. The staff is very knowledgeable and friendly. I will not use any other software.

Pros

It allows me to manage the contact information for residents, owners, staff and contractors all in one.
It allows me to communicate with a selected group of people at a time.
It allows me to customize the amenities, pool, billiards, party room, etc. in a user-friendly way.
It has a store feature for residents to purchase products conveniently with their credit card.

Cons

CCC has done everything we asked for. We asked for a picture and they added it.
We asked for purchases with credit cards and they did it.
We asked for user-friendly mobile applications and they also did it.

Likelihood to Recommend

The software is very complete and customizable, we use the survey feature very often. The reports feature is very easy to use and customize.

Verified User

Manager (11-50 employees)

Vetted Review

4 years of experience

A key tool for condominium management

Rating: 10 out of 10

Incentivized

May 28, 2020

Use Cases and Deployment Scope

I use Condo Control Central across our entire condominium management operation. It is a valuable tool in communicating with owners, board members, and my team. It is also great for storing information for both current and future board members to use.

Pros

Customer support
Ease of use
Onboarding of new customers

Cons

Limited document upload size, does not replace a cloud storage solution.

Likelihood to Recommend

Well suited for condominium management.

Michael Trendota

COO (Chief Operating Officer) in Corporate at Alwington Communities Inc. (11-50 employees)

Vetted Review

3 years of experience

Organized at last!

Rating: 10 out of 10

Incentivized

May 28, 2020

Use Cases and Deployment Scope

Assignment & recording of parking spots. Record of residence absences. Record of residents requiring assistance in a fire or evacuation event. Posting of notices for all residents. Booking of amenities. Logging of maintenance requests. As Social Convenor and Fire and Safety Chairman, I use this software often for scheduling, booking events, and advertising events to all residents.

Pros

We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
Some examples Include: building design drawings.
Owner posted data from pets to parking details.
Instant building wide communication.
Access to rules, regulations, and procedures for all residents.
Access to forms to submit to the board for various approvals.
Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.

Cons

My experience has been that if I do find a deficiency, CCC works quickly and efficiently to add the required functionality.

Likelihood to Recommend

Management, employees, and residents all have various levels of access to the data. Residents get all board correspondence and access to all condo information and rules. Residents can implement work requests for deficiencies in the building. It's a central source for all pertinent information. The Fire & Safety Officer has access to residents who are away for fire response info. There is a list maintained for those who require assistance in a fire or evacuation event. Management has overall access to changes in owners of units and documentation.

Dave Mortimer

Retired at FCC43 Deerfield Condominium (1-10 employees)

Vetted Review

4 years of experience

View profile

Love this company! Created by Canadians and always treated like family when you call!

Rating: 9 out of 10

Incentivized

May 27, 2020

Use Cases and Deployment Scope

I work for a property management company and our organization uses this software in many of their buildings. As for a dept, I use it in my building. We use it for security and for all the information regarding our residents and amenities. It is great for running reports for anything we might need.

Pros

Residents' phone numbers and other information.
Security can do incident reports and pass on notes.
Parking and locker information.
Booking amenities: guest suite, party rooms and elevators.

Cons

The home screen is not very modern. There are graphs and silly things on there.
Emailing the help desk doesn't seem to work....an electronic response comes in but not an answer. If you call, you get a live agent immediately though.
Everything else is great.

Likelihood to Recommend

If the elevator is not working, all managers get a notification so we can call a tech even if we are not on site. It records licence plate info and if someone is parking in the wrong spot, we can easily find who owns that car. Also, it has the ability to upload pictures of events and even residents.

Gail Loubert

Building Manager/Site Administrator at Maple Ridge Community Management Ltd (51-200 employees)

Vetted Review

6 years of experience

View profile

User-friendly Condo Control Central

Rating: 9 out of 10

Incentivized

May 26, 2020

Use Cases and Deployment Scope

Condo Control Central is used by the management, security staff, residents, and owners of the building that we manage. We have transitioned from another system. The change was seamless and easy to use. This software allows for important communication between management and all users. It also consists of a library where the residents can access the rules and regulations of the building. Residents enjoy the ease of communication with other residents when they are searching to rent out a parking spot or sell furniture within the building. As of late, Condo Control Central has made it convenient for management to communicate with owners and residents alike. We have had minimal face to face contact with people while being affected by Covid19 restrictions. We have been able to maintain good health by minimizing exposure to others and still continuing to carry on in our work.

Pros

The 'Library' contains important building documents for residents that they can access.
The residents can request assistance through the 'Service Request' feature.
The residents can post items to buy/sell or rent on the ' Classified Ads' feature.

Cons

This software is user-friendly. I do not have any constructive criticism at this time.

Likelihood to Recommend

Condo Control Central is good for when residents need to book amenities and service requests.

Michelle Mott

Office Administrator in Corporate at DEL Property Management (501-1000 employees)

Vetted Review

5 years of experience

Great software

Rating: 9 out of 10

Incentivized

May 25, 2020

Use Cases and Deployment Scope

It is a great software and has been used my company for security and investigation purposes. Very easy to use.

Pros

Great graphics.
Easy to use.
Simple.

Cons

Fix some lags.
New looks.

Likelihood to Recommend

Proper updates are delivered and more efficiency in the software has been seen. I cannot find many problems with it and always love to consult other people to use it.

Verified User

Supervisor in Customer Service (201-500 employees)

Vetted Review

1 year of experience

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Organized at last!

Rating: 10 out of 10

Incentivized

May 28, 2020

Use Cases and Deployment Scope

Pros

We had a need to add ongoing repetetive calendar bookings for amenities for various clubs and groups. CCC quickly designed and implemented the changes we required to satisfy around 20 different clubs and groups for booking many events and amenities.
This software provides one location to record all pertinent data for our condo. There are too many components here to mention them all.
Some examples Include: building design drawings.
Owner posted data from pets to parking details.
Instant building wide communication.
Access to rules, regulations, and procedures for all residents.
Access to forms to submit to the board for various approvals.
Condo Control Central has been very flexible and accomodating and developing whatever changes we have requested.

Cons

My experience has been that if I do find a deficiency, CCC works quickly and efficiently to add the required functionality.

Likelihood to Recommend

Dave Mortimer

Retired at FCC43 Deerfield Condominium (1-10 employees)

Vetted Review

4 years of experience

View profile