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ConnectWise Asio

Score8.6 out of 10

3 Reviews and Ratings

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What is ConnectWise Asio?

The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.

Categories & Use Cases

Reviews

What users are saying about ConnectWise Asio.
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Automation and Endpoint Management at Your Fingertips

Incentivized
Jeremy Herman
Engineer in Information Technology at Novatech (501-1000 employees employees)

Use Cases and Deployment Scope

ConnectWise Asio is used for all of our clients. The scope is around 10K endpoints and 400 customers. All of them are monitored by the platform to let us know if patching is needed or the patches went through successfully. It also allows for automation such as scripting to keep customers in compliance with things like CMMC and NIST frameworks. Overall, it is a popular tool with MSSPs for a reason and we continue to use it to keep customers secure.

Pros

  • Good for Patching endpoints
  • Excellent for staying withing CMMC and NIST frameworks
  • Allows us to easily remote into Endpoints to troubleshoot computer issues.

Cons

  • Lacks integration with several of the popular tools in our stack.
  • Doesn't have as many AI tools as you would expect.
  • ServiceNow has many more modules for customizing.

Return on Investment

  • We noticed a 13 percent higher ROI on customers when we moved to this less expensive option.
  • Technicians were able solve tickets faster than before due to the ease of navigation.
  • Customer satisfaction rose from 95% on average to 96.7%.

Usability

Alternatives Considered

ServiceNow Customer Service Management

Other Software Used

ServiceNow App Engine, Splashtop, Datto Autotask PSA

Good CRM with different tools!

Incentivized
Savannah Lee
Business Development Representative in Sales at Corsica Technologies (51-200 employees employees)

Use Cases and Deployment Scope

CRM helps us with current clients, whether it is submitting tickets, getting a hold of the right contact, or even to review payments.

Pros

  • contacting the right person from a company
  • showing sells opportunities
  • showing all lost and won opps

Cons

  • filtering out opps and dates better to where they are searchable
  • being more user friendly
  • updating new features more frequently
  • updating the search tab to where its easier to find companies and contacts

Return on Investment

  • integrating with other CRMs and platforms

Alternatives Considered

HubSpot CRM

Other Software Used

ZoomInfo Sales, HubSpot CRM, Nooks