Copointer

CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse a website together, resolving customer issues faster. With it, the vendor states the customer will get fully personolized support.

Copointer's value proposition is:

- Higher customer satisfaction

- Increased trust

- Higher conversion rates

- Easier customer onboarding

- Personalized service

- Private and secure environment

- Quick solutions to customer’s query