TrustRadius Insights for Crelate are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Positive sentiment is expressed by users in their reviews for the platform, with several key pros being highlighted.
Flow and Simplicity: Many users appreciate the flow and simplicity of the platform, making it easy to navigate and use effectively.
Integration with Calendars: The integration with calendars is valued by users as it allows them to seamlessly manage their scheduling and keep track of important dates and appointments.
Customization Options: Users find the platform highly customizable, allowing them to tailor search queries, track activities, add notes, and customize other features according to their specific needs. This flexibility is greatly appreciated by reviewers.
We use Crelate as our database to track all of our recruiting activities. Crelate was designed to help recruiting firms track business development activities as well as candidate recruitment.
Pros
Very good resource to track and organize client business development
Very customizable to allow you to modify the activities to you preference
Great training and support to help you customize your processes
Cons
Would love the option to add profile pictures
Likelihood to Recommend
Crelate allows you to quickly import candidates to your database from LinkedIn. Very good resource that is quick and user friendly!
Crelate allows an unlimited number of job positings
Crelate Talent is currently being used as the main applicant tracking system across our organization. Crelate Talent is useful to aggregate candidates and manage records of candidate activity within the company. Crelate has the ability to track exact engagement times and dates, which can be seen across all users. Our organization has been using Crelate Talent for the past year.
Pros
Crelate has a very useful SMS system where you can engage with candidates via text and receive quick responses
Crelate has generally useful widgets such as bookmarks, engagement activities, and ad response tracking
Cons
The Crelate ad response can be pretty touch and go. Crelate should be able to identify similar emails and phone numbers and replace them into the stage they were in.
Crelate needs to have better interface with job board sites such as Indeed, Glassdoor, LinkedIn, etc.
Likelihood to Recommend
Crelate Talent is well suited for applicant management. It also works functionally well with other job boards and websites such as LinkedIn, Glassdoor, Indeed, ZipRecruiter, etc. Crelate Talent seems to be mainly used for a mid- to large-scale business rather than a small business, for an applicant tracking system, as the management features work best with an existing candidate pool.
Crelate is used by the executive search department, a 3-person team. We use it to house all of our candidates - potential and active - for the different roles we're looking to fill. We also use it to sort potential candidates into other groups, such as bankers or people who may have connections to Boston. We have their contact info there, their resumes, their interviewing status, notes we take on their backgrounds...everything we need on a candidate. We also keep track of their gender and race, as we are focused on increasing the number of female and otherwise underrepresented minorities in roles they have not traditionally been able to hold.
Pros
The way that all the information about a candidate is readily available at the top of their profile is great and very helpful
The amount of filters you can use to sort through candidates is really useful
The Crelate team is really responsive to inquiries and suggestions
Cons
Interface isn't great - there's a lot of clicking around required that I wish was streamlined
This isn't a self-explanatory platform - you have to dig around a while before you figure out how to use some features, like the filtering of contacts, for example. There's a place that you'd think you filter, but that actually changes the contacts list instead.
It often crashes and you have to sign out and sign back in for it to work again.
Likelihood to Recommend
Crelate is wonderful if you just want basic candidate tracking. It does everything it needs to do on that front - let you track the stages the candidate is in, have their resume and contact info ready, as well as their current position. The extension that allows you to mine from LinkedIn is also very handy and I use it daily. It works very well. You can easily add candidates to open opportunities and if you are organized, Crelate can be really helpful.
If you don't want to put in a lot of the legwork, Crelate may not be for you. There is a lot of manual work that you must do to make Crelate functional - all tagging, any information that doesn't come in through the resume or LinkedIn (and you have to double check because, like with anything, there are sometimes errors in the import). It's not a very streamlined platform and not intuitive. But as I said, if you need a basic ATS, it'll do the job.
As a solo recruiter, I use Crelate Talent to manage the operations of my recruiting business from business development through placement. It allows me to track my jobs, candidate and biz dev funnels extremely well. Very well integrated with email, calendaring and MS Word.
Pros
Drag and Drop - easy to move candidates through the recruitment process.
Intuitive- easy to learn and manage.
Interfaces well with emailing and texting.
Built in support for MS Word.
Knowledgeable support.
Supports telephone click-to-dial.
Easy to cross reference contact records using "@" symbol - very nice feature.
Easy to import resumes and contacts through multiple solutions.
Cons
Would be better to incorporate texting feature directly to my existing phone number, rather than use a separate system.
Sending calendar invites is a little hard to remember how to do - could be a bit more intuitive.
Need faster support - online chat would be great.
Click to dial works well, but would be nice to "record" the event in the contact record.
Likelihood to Recommend
Supports the entire business and recruiting function for a single or multi-user environment.
Haven't used it for staffing, so I cannot comment on that aspect.
We initially used Crelate as our main applicant tracking system (ATS) but are now also able to use it as a customer relationship management (CRM) tool. The recruiting side of the business uses it more heavily, though it has such great functionality that we're actually able to spread it out across different departments within the entire organization.
Pros
Customizability - I like being able to have control over what fields I can have and the order that they appear in. Crelate allows me to implement a system / logic that makes sense with my process.
Extension - Absolutely love the Chrome extension as it's able to effectively parse most of the information I need.
Customer Service - The support staff is incredible and are always willing to onboard new users / hop on a call to walk through any new issues or updates.
Cons
Aesthetics - Although it works, I think there's definitely room in the future to explore how they could improve optics.
Search - There's many different ways in which you can search through all of the contacts on Crelate, but it's not too intuitive (especially for new users).
Integration - I'd love to see Crelate integrate with other tools I use (e.g., Mixmax) as it would greatly improve productivity.
Likelihood to Recommend
Crelate is a good CRM/ATS as it's functional, easy to adapt, and simple to integrate within the workflow. We primarily use it to track communications with candidates, though not as much for the client-side. In terms of being an ATS, I don't really have any other products to compare it to so my feelings are positive. It's less appropriate, I would think, if you are using a suite of productivity tools as I'm not sure that it really integrates well with many things. There are definitely some improvements to be made but, at its core, it is an effective tool that is necessary for the work that we do.
